Issue with number transfer

[Pkmanjunath]

I have requested for service provider transfer from freedom to public. It is more than 2 days but still not received any update yet

[softech]

@Pkmanjunath 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can provide you porting update or re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[BKNS27]

@Pkmanjunath 

Dod you reply to the text from Freedom with YES confirming you are porting over to PM within 90 minutes.

If you didn’t then contact a CS_Agent have Freedom resent the confirmation text again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

@Pkmanjunath 

did you know your Freedom account must be active and in good standing in order to transfer it successfully...is your old account paid up ?