Transferring number

[andy849]

I need help transferring my old number. I need to first cancel the request that has been made then make a new one. Can someone help me with that? 

[BKNS27]

@andy849 

You can just login to your account and go to Account-Transfer Phone Number and you are all done but remember to keep the old SIM in your phone and reply with YES to the text confirming that your are porting over to PM.

 

[hTideGnow]

hi @andy849 

why  you need to cancel the old one?

you can update PM support with the correct information and they can assist

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage