Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Recently swapped my PM sim from an old Samsung phone to a Note 20 Ultra 5G. I have a 5G plan however my phone never shows connected to 5G. Old bell sim would show/connect to 5G. Network mode shows 5G/LTE auto connect. Wondering if it has to do with t...
How can I buy phone trade in how much I will save
Hi is like to ask if I activate a new account with esi., can I still port my old number over from other company? Thanks!
my account is temporarily suspended
Hi community friends.I have a buddy that’s interested of switching from Virgin to public mobile. His only concern is if his Samsung j8 will work with Public Mobile Network. Will it also work with VoLTE?thanks
Can anyone let me know if you encountered such a thing that a former reply telling you to wait for a period (like 10 business days) to see if any change happens, however when you come back and were so frustrated to be asked for everything from the sc...
Hi, my parents cell phone lost service a month ago, and they forgot their email password so we have no account info.We think maybe it's a billing issue.Is there a way to find out if I need to make a payment, and how to make this payment?
I paid my phone bill but put wrong email need fix that right email is xxxxxxx@gmail.com what using for this Edit by Dunkman: removed personal information.
When I log into my account the boxing week plans for existing customers aren’t showing up when I got to change my subscription.
Looking at savings, is it more profitable to keep using Public Mobile Rewards or should I switch to Points?Thanks!
I received a text and was told that public mobile didn't receive my payment. When I signed on I found out my subscription was canceled. Credit card company says everything is fine and there's no reason why it shouldn't have gone thru. I tried to p...
So I have a phone mini 12 which is 5G compatible however, my connection with PM shows LTE. Is this standard for PM customers using all 5G phones or does this have anything to do with the phone settings? I do have a 5G subscription plan with PM. Thank...
Does anyone else face signal issues on the 45th floor of buildings on PM/Telus and other networks in downtown Toronto around the entertainment district?I am currently on the 45th floor and have connectivity issues and face call drops. Is that somethi...
Just talking with tech support but no joy.Wondering if anybody has a solution for the following issue. Have a pixel 4a with dual sims. One with public mobile and an eSIM with an American phone number. When in the States I do not by any public mobile...
I am trying to get my sim activated. I got to step 6 of my subscription and my credit card was charged, but I am stuck on step 6. I tried to get help via chat but chat disconnects without responding. I'm not sure where to get help now. the app ch...
I'm looking at the boxing week promo. for 100 gB 5g at $50 - does anyone know what the price is when it is not on a promotion?
Hello, it's been over 2 weeks since I registered and no sim has been delivered yet. On the app the support ticket link never loads, and on PC I keep getting "customer support agent disconnected" when I ask for assistance. Is it just behind with all t...
how can i change credit card
On CA-US plan, will the international long distance to non-CA/US numbers work while in US?
My plan tried to charge my expired card today (my bad for not remembering to change it), so I've been trying to pay all morning. Every time I have tried to update my card I just get an error message saying it could not be processed and now I can't ev...
How can we get in touch with a real person? Live person? Human beings? The fact that there is no contact phone number for customer service and local stores to go in physically is the only reason I did not change over my entire family to Public Mobile...
Hi Public MobileHow do I download payment receipts from previous years? Is only 12 months downloadable? I'd like to request payment receipt since the date of joining Public Mobile. Thank you,
Hi Public MobileDoes Public Mobile have a plan to offer a similar plan comparable to Freedom Mobile?Right now, Freedom Mobile is offering boxing week promo for the prepaid plan. https://shop.freedommobile.ca/en-CA/prepaid-plans for $149.$149/year 30G...
Hi Public MobileI have some long distance bonus on my account. Which countries are available? One says "400min INTL Long Distance (incl CA & US)" and the other says 500 one-time Int'l LD bonus. Is there a difference between the two? And how do I make...
I am a financially constrained international student who opted for the most affordable plan. I purchased a subscription for 250 MB of data at 3G speed along with an eSIM for a total of 16.8. Unfortunately, when attempting to activate it, I encountere...
Hello,Last week and today, been getting calls from my local area in Montreal. I missed the call and when I go to call back I get number is not assigned, please check the number, is this a scam? Something else? How to stop it? Thank you
I am trying to link YouMail to my Public Mobile number. According to the activation process in YouMail, I need to ask Public Mobile to remove voicemail from my account, and I need to confirm that I have Conditional Call Forwarding.
I'm thinking of upgrading to the 5g /100Gb/$50 plan from my 2.5Gb $35 plan. Not just because my plan is out of date - I have a seasonal property with an expensive Bell wireless internet subscription, and I'm thinking I can save some money by using my...
Hello all,I have been using Public Mobile for several years without a problem. However, I have been out of the country. Last Christmas, I was able to reactivate my old account with some troubleshooting and regain access to my old number. This Christm...
Why does my account say my subscription ended?
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