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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan rate

How come my plan went from $21 to$26?

Resolved! one of my accounts locked and couldn't login after 1 hour wait

I have 2 accounts and one of them is locked, tried re login or reset password atter 1 hour wait, but it was still in locked status.please help. thanks.

Resolved! Sim swapping, maximum amount of times?

I swap my sim, a lot. This time I’ve used eSIM to maybe make it easier.Is there a maximum times it can be swapped? do I have to buy an eSIM every time even IF it’s had the line on it before?Thanks

$29 promo for 40gb at 4G

Is this the total monthly charge for the plan? Are there any catches?

Porting not complete

My number is working one way. I can perform outgoing calls but cannot receive incoming.To sign into the account and get full access, it is sending the 6-digit code on the new port-in number. I tried many times but still not getting any sms for code.

How to get Promo Text?

It seems PM only target certain customers with promo texts. What is PM's criteria for excluding other customers from these offers?

Re: New Account

I have just set a new account. I have the confirmation email can receive texts but not calls

Are the promotional offers of better data from the cell number 5213 legit?

Hi there, I get a large number of promo offers for a better cell phone plan for public mobile monthly. Are these offers legit? The number they come from is 5213. I just received one for 40GB of data for $29 dollars a month. Does this include free tex...

Resolved! SMS on a basic flip phone

Hello Community. I've never done SMS. I've never had a smart phone. I have been a PM customer for years using a LG most basic flip phone simply for voice communications.I have no idea if my phone has SMS capability. If it does, I have no idea how to ...

What do the codes in parentheses on the VoLTE phone list mean?

In the list of VoLTE supported phones (below), what do the codes in parentheses represent?iOS 16 makes sense for Apple - it's the operating system version number.But for the rest of the Android phones, those codes are not an Android version number. W...

What is $22 plan for existing customers?

I received a message from public mobile that offers 6 GB at 4G speed for $22.00 per month. Is that inclusive of Canada-US wide unlimited calling?

Forbidden A1

I recently opened a new account and tried to activate my e-sim. However, for whatever reason it said that the account activation failed and when I tried to re-login I just get the message "Forbidden A1" on the top left of my screen. When I try to log...

Number not transfered after 3 days

Hi,Tried to reach customer support but it's been over 2 hours and still no reply. I received my Public Mobile Sim card on June 12 and activated it with the app. It's now been 3 days and I can text and call but when someone tries to text or call me, i...

Top up voucher

My plan ran out and need it asap. I kept trying to redeem my vouchers and kept getting an error. I realized that the store gave me koodo instead of public mobile. I hope i can get the amount credited to my account.

New SIM Card Activation

It's my first time trying to get a SIM card in Canada. I didn’t have other Canadian number. Can’t activate the PM card. I input my code thru registered email correctly, but was then asked to provide another code thru SMS, I couldn’t get it thru PM nu...

ordered on May 31. today it is June 15. not received the SIM

Resolved! cant transfer to new phone

ok i bought an iphone 14 from my daughter and tried to switch over to it . everything went to the new phone until it said it couldnt transfer my service to it , the phone even says no carrier restrictions . is this an e-sim thing ? or is this just a ...

Payment

I would like to know why my payment on May 16, 2024 was $22.60 and today, June 15, 2024 the automatic debit was $28.25?? Also, the payment date has is moving back as the months pass. A while back was billed on the 21st of each month? Now it’s the 15t...

cant log in to my account

i cant figure out which email i used to register my account and when i try to receive an otp through my phone it says the number is invalid. please help

Missing my 300 gb data

Mising 300 gb data giveto me when they changed me from old rewards progrom to not a better rewards program by no mines. An now i dont see the 300gb. An yes i didn't use them up since i didnt use up my month amt. Maybe some customer service agent co...

overcharge

hi, my june payment was 106 + tax, but my prior payment (march) was 90 + tax. why? after viewing invoices of march and june, there doesn't appear to be any extra charges.

Resolved! $22 deal

Is the deal permanent? Does it include unlimited text and call? Thanks!

Resolved! How do I get a ticket?

Hi there, How do I get a ticket? thank you

payment

i bee a costemer for 5 years now and was down to $9 per month...today i misteriously got charged $15.75 ..why??/

Resolved! Account locked

My wife's account is locked, she cannot login to her account nor the community account. She already tried a few times after waiting 1 hour, 3 hours, and one night. Still cannot login.

Resolved! how can I get my cellphone records, specifically, for outgoing call and incoming call records?

how can I get my cellphone records, specifically, for outgoing call and incoming call records for last 2 years?Thanks a lot!

Porting a phone number now no service need tech support number

Hi I got my phone number ported but it's not the next day and still I can't make phone calls or have data but it says I have a public mobile line I saw people right there's a phone number for tech support for issues like this can someone give it to m...

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