credit card information

[Kim121]

My friend has been trying to update her new credit card expiry date for the past 2 weeks! It will not take. What is going on Public Mobile?? She is an older woman and has no phone service. Feeling bad that I referred her to Public Mobile at this point. I want to know how to change that info before I have to change my own.  HELP!

[will13am]

@Kim121 , I sense the payment card might be locked out due to too many failed attempts.  Try adding the card on a computer using incognito mode on the browser.  I did a credit card add yesterday, it was accepted on the first attempt.  

[hTideGnow]

Hi @Kim121 

buying online has a charge, not cheap

best to get from Shoppers drug mart or 711 or Shell or Circle K or Loblaws or No Frills, their vouchers can be used immediately.  Dial *611 to load

[Handy1]

@Kim121  Shoppers 7-11 shell gas canadien tire or recharge .com or muskbird .com to name a few 

[Kim121]

Would you know where in Ottawa you could purchase PM payment voucher?

[Handy1]

@Kim121  Check you in box for their reply or use this link to it https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Kim121]

Numerous tickets have been submitted. No response from PM

[hTideGnow]

HI @Kim121 

the payment system might not be every stable lately, we see many posts about similar issue.  Please have PM to look into it.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Kim121  Yes many been having issues with this please submit ticket with support to help update . Also if in a hurry you can also buy payment vouchers and load them *611 and resume service right away 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437