12-17-2024 12:39 AM
12-17-2024 03:56 AM
hi @RubyR is your account active or suspended? of your service didn't renewed because of your credit card problem, you will have to manually top up and resume the service. Please use Incognito/private/secret mode on your browser to login My Account to confirm again. If it shows account suspended, use this link to make a payment to load enough funds to resume
https://myaccount.publicmobile.ca/en/account/payment/funds/card