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services 'on hold'

RubyR
Great Neighbour / Super Voisin
I'm confused.  I had an issue last week with payment denied from my credit card.  took 2 days to sort that out, but it seemed resolved.  Now, I'm trying to add international minutes, preferably using my reward points, but i get this notice in red: 
Your services are on hold
Subscription Expiration Date: Dec 08, 2024
 
even tho i'm up to date with my plan and payment.  help ? 
 
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