Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
HI all,there are couple, not one, outage issues this morningRedwood Meadows, AlbertaStart Time: February 28, 3:07 AMImpacted services: Mobile - Data, Mobile - Text, Mobile - Voice, 911 MobileCause: Undetermined at this timeMunicipal District Of F...
Public mobile can send verification codes to me other than that, I can't seem to use my data, text, calls. I've tried everything from APN and resetting my network.
Hi,Why in my overview there is a message stating that I need to subscribe.I've been with public mobile since 2021 with autopay.message: Your plan is expiring on Mar 04, 2025 and you are not subscribed. Subscribe to never miss future payment.Thank's
We are driving into states for 4 weeks next month. I just switched from Bell to Public. Do we need to buy roaming data or is data included. Messaging and calls should be or pics sent through messaging.Want to make sure that if people are surfing web ...
I am having issues with my public mobile. I have a dual sim phone. The rogers sim is working fine but the public mobile is not working. I tried in both slots where rogers works fine. I also tried another handset for the public mobile sim and it works...
I don't have a Mexico plan, just the basic $25 one. I'm currently in Mexico and my phone is picking up AT&T, which surprised me, as I didn't think I had a plan that would allow for that (last year, for instance, I couldn't pick up any service). Will ...
I can’t activate my account, as I can’t download the app because my region setting for my iPhone doesn’t show Public Mobile as a downloadable app. Is it possible to do this another way? Otherwise I’ve just wasted $40!If I change my region I’m afraid ...
My phone is not working, cannot make calls incoming or outgoing , send msgs , not connecting to network. This problem is going on since days pl check what is happening. Suddenly network does not work.pl help ASAP
I needed Canadian data but saw no information saying that the 1 GB of data I added using 15 points was for the US. I would simply like to have the points back. Is this impossible?
Hi, I’m setting up a new account for a student in my household. We choose the eSIM option but the email did not include the QR code and only seems to have an option to install the app from the Apple Store. This isn’t an option for us. How do we get t...
Why Public mobility send this message to me? IVR need pay more money? I don’t want to pay any more money for my phone“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so...
My wife's SIM card stopped working today. Now she can't access to her Public Mobile account, because she doesn't receive the recovery code by email.Is there any way she can recover her phone number? Buy a new SIM, switch to eSIM, or something? She ca...
I am using oppo A58 and there was a system update last night but unable to make phone calls after the update. The screen shows calling but nothing happens after that. Mobile data is working. Please advise.
I have a Canada, US, Mexico plan and am looking to travel in the spring,Is there anything I need to do to ensure I don’t get roaming charges, or do I just keep using my phone as usual?
Hello,I want to tell you that the network is not working in my phone, and this is happening for the second time. There is literally no internet in my phone when I have to check the bus timings and this is so frustrating. I am respectfully complaining...
Mobile service problem for Newfoundland and LabradorFallback Coverage for 911 ServicesEmergency SOS via satellite to text emergency services is available for applicable devices.
Hi,I'm currently outside Canada for few months. I put my PB service on hold and now the holding time is expiring in few days and I want to renew it, but when I try to login into my account it asks for OTP, which I couldn't get here. How I could renew...
My SMS message to confirm number transfer failed. I need to enter my previous provider account number but can't figure out how. Can't get to the right question with the chatbot. How do I do this? Very frustrating.
My phone recently got stolen and I never really needed to login to my PM account since it was prepaid and I would just buy vouchers from a dealer. All I need is my account number to transfer out of my public account and keep my phone number. However ...
I am currently overseas in Brazil. My Public Mobile account was frozen for one month. I was just got logged out of WhatsApp so I topped up my Public Mobile account to gain access to my phone number again. This has not worked. Do I need to get a new...
Hi, this is my son’s phone. His previous mobile plan was $19, 1GB data. Because he is going to the US for March break training, I just changed it to a $29, 10GB CA-US plan, but I only want to buy it for one month. Now I am going to chang it back to ...
