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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing to new subscriptions

Hi, Yesterday I changed my plan to $34/month for 40gb 5G data but it's not activated yet and still it's the old plan.

Refund

Hi,I subscribed public mobile's plan on my computer on Nov 20. An error happened after I paid the bill. How can I require refund from public mobile?Thanks.Best,Jian

Unable to get to the SIM card page when using the App.

I was originally using a web browser when I was signing up for a subscription. I was able to successfully complete the payment, and the last page informed me to use the Public Mobile App for the Sim card. When I went into the app, it brought me back ...

Can someone let me know how to email a moderator?

@CS_Comms My account is locked for more than one day, I need to get connected with a moderator or customer support to find my account number. Any suggestions? Thank you.

Porting out number. Old sim card is lost

My old sincard and phone is lost. Bought a new one and new to port my number with PM to a new company. I need to Have a customer service person manually process the port out acceptance

Mismatched phone numbers

I switched to PM a couple months ago and my phone number from previous carrier was working just fine. Then, several days ago I noticed I wasn’t getting any calls and friends were saying their calls were going straight to voicemail. In my settings it...

Problems porting from Koodo to Public using eSIM

Hello,Yesterday I successfully ported 4 numbers from Koodo to Public Mobile using eSIMs, but the fifth number I tried to port is having issues. I received the text from Koodo to authorize the port and replied "Yes" and I received an email from Koodo...

Transferring number, ticket not working says come here

I just switched to public mobile, I need to transfer my phone number from Koodo. Won’t let me open ticket , says come here and get it fixed .., any help would be appreciated

Refer-a-Friend

Hello, I wanted to inquire at what stage of the new membership process the refer-a-friend code must be entered? IE: When selecting the plan? When activating a SIM? other? I want to refer a friend to Public Mobile and want to make sure they do not ski...

Resolved! Sim Card when transferring Phone Number

Hello, sorry for the newbie question. Public's article about transferring a phone number from another provider is not clear. It says "make sure that your old SIM is still inside a device". Do I need to buy a new SIM card, or can I just keep the one ...

Trying to cancel

I tried to sign up with no luck completing my activation. I’ve spent too much time trying to get help and this service is terrible. Now I’m trying to cancel my account and get a refund of the subscription that the system was able to charge me for but...

Resolved! What are the Voicemail, Call Display and Messaging Features?

I am considering switching to Public, but there website do not have any details of these "included" features. Can someone in the community please let me know: 1) How much voicemail do we get? 2) Does Public's Call display include both the name ...

Data Adds on

Why they have data expiration date on Adds on data

New subscription SIM card error?

Hi, I'm reviewing the new promo and was looking to port in my number from Zoomer to PM. I don't want to purchase a new physical sim card since I already have one, but apparently when I select the option to say "I already have a sim card", the digits ...

Physical SIM, still no service

I gave up trying to get my eSIM to work and went to Telus to buy a physical SIM. After updating the new SIM number in the app, I still have no service. Between the issues with porting my number, eSIM problems, physical SIM problems and public mobiles...

40GB for $34/month questions

1. Is the 40GB data per month or is it split between 90 days? 2. I'm a current subscriber and have some rewards, will these rewards be added when I change my subscription?3. This subscription plan doesn't have a "deadline" where the price will revert...

Transferring of cell phone

Hello, Need help with a problem transferring my phone number to Public Mobile.I am currently with Fido and decided to switch over to PM. I go on the website and sign up for a plan and esim.I choose to port my number and enter it in. I also provide my...

Resolved! Samsung 6 LTE watch connection

I am thinking of buying the Samsung watch 6 LTE version so I can go for a run without bringing my phone with me. I would like to be able to answer calls and text messages without my phone. Says the watch will work on Telus network. Does that mean...

Are all Public Sim Cards 5 G Enabled

Hi, does anyone know (not guessing please) if all Public Sim Cards are 5 G Enabled, or are some not? I bought a Sim card at a Telus shop and I can't get 5G on my Samsung Galaxy S20 FE 5G phone, while living and travelling in a 5G area.

Adding new phone number

Is there any way too add more phone number under the same account?

esim failed

hello i just activated my service yesterday and i wasn't able to successfully activate my esim because when it asked me to confirm my phone number transfer from old phone i had to exit the app and tried to reply but the reply was not delivered and i ...

Can't connect with agent

Hi PM community I'm a new subscriber starting today and have a few questions but for some reason when I try to submit a ticket to chat with an agent it just sends me on an endless loop. Gives me an error. Was able to chat with agent no problem prio...

Resolved! Subscription plan change disappeared

I changed to the black Friday $34 40gb plan set to take effect on renewal and not only do I no longer see it available in my account, I cant see the option to use the current promotion for the same option when I'm logged in. Anyway to confirm my acco...

Activating new account - verification

I am switching to PM and the app is asking for a verification code sent to my phone number however I am not receiving any messages.

How do I access my call history

When I log in through eversafe, there seems to be no way to access my account. How do I check my payments, call history and other personal information? Step by step instructions would help, but there is not dropdown window or option when I log in. Is...

Cancelling a new account before activation

Hello again, community!(Note: @CanadianNerd and @CanadianNerd2 are both me...)Yesterday, as per @Handy1's suggestion, I created this 2nd account in order to make sure I'd get the $34/month for 40GB @5G offer, because last week I signed up for the $34...

Resolved! Transferring number

Hello.I'm trying to activate my wife's phone from Fido to PM.I was told PM can't transfer the number from the previous provider since I canceled before activation.Would it be possible to use the same number as the one I used before?or should I have a...

How do I send a Ticket

Hello, I can’t seem to figure out where to go to send a ticket. thanks for your help!

Resolved! I ordered a SIM card, but is it possible to change the shipping address?

I ordered a SIM card, but is it possible to change the shipping address?

Resolved! Changing subscription

Hello! If choose to change my subscription à renewal, does it lock the promotion? Per exemple if I choose the 40Gb for $34 will it be lock or if it changes back to 20Gb is that what will be apply at my next renewal? thank you!

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