Community

Overpayment

I overpaid by mistake - the payment went to top up. How can I use the funds for subscription renewalMaceva48

Cell phone numbers wrong

Flashing Firmware on Samsung s20+ 5G (SM-G986W) to US Firmware

Does anyone have experience flashing the firmware on Samsung s20+ 5G (SM-G986W) to US Firmware?

Voice call reception @ Sunnybrook Hospital

Hi there,I work at Sunnybrook hospital (ground floor), my work phone is with Rogers and works perfectly fine in my office but my personal phone with PM doesn't get any voice calls.  When someone calls me, it doesn't even ring my phone, the caller is ...

You got me Public Mobile

after only paying a dollar more a month for more data, realize that was a poor choice. I now get maybe 6mb/s download when I was getting around 50mb/s before. Upload went from 10, to 19. Oooooo. Says "up to 250mbps". Haven't seen over 6 yet. 

Porting from virgin

I've purchased sims tonight for my android and my daughter's iPhone 14. We both followed the same steps and my android worked immediately but my daughter's iPhone does not work. Any help appreciated 

Can’t activate eSIM or order one

Hiya, I set up my account last night have spend most of today trying to activate my eSIM, I though it was Becasue my connection was poor, so I waited until today and was out of the house to try…it didn’t work. Scanning the QR code didn’t work either....

The changed package is not activated

Hello, I changed my package on December 31st (35 Canadian dollars a month, 75G traffic, US, Canada and Mexico). At that time, it was displayed as Upcoming Subscription (Active Jan 24, 2025). But when I checked the package today, it was still the old ...

My Account

I am from Canada in the US and my phone plan includes phoning and texting in Canada, the US and Mexico but it says I have to pay a roaming fee.

SIM card

Hello, I ordered a new SIM card in 7 January 2025 and got a purchase confirmation. I still haven’t received the SIM card by mail. What should I do?

Mexico calls

If I am in Mexico, and I call another Canadian in mexico (and that person has a canadian number), is that considered a mexico to mexico call, or a mexico to canada call? Thanks 

Application

For Potential New Clients - BE AWARE, you cannot active the SIM Card without a GOOGLE or APPLE Account!!!It is Very Deceptive for Public Mobile to NOT inform potential Clients of this Before having to waste hours going thru the set-up process only to...

The app doesn't login

For a few months now, the phone app never logs in. I click log in and abosultely nothing happens. No error message, i don't go to  my account... I just stay on the login page. Not issue login in via computer, but it doesn't work with the app. I made ...

Unable to activate my eSIM

I’m unable to activate my eSIM. I get a message that my phone is not eSIM compatible. I already purchased a physical SIM card and had it inserted. Still unable to activate my subscription.

Transfer Number - Subscription not activated

Hi,I'm transferring number from Telus to public mobile. I created an account and payments are done. I'm now activating the sim card using mobile app and stuck at step 6 while transferring the number. It's displaying the error message "subscription no...

Unable to make payment

Hi,  I’m unable to make a payment for my son in his account. When I click on make payment, it won’t allow me to! He’s hiking and has no service. Is there any way I can make payment when I call 611 from my phone

PreAuthorized Payments

I tried to change my payment option. I changed the card # etc. and they prescribed me again? What dod I do now?

US package

Can I get a daily package when travelling from Canada to the US that only charges me IF I use the package, and only on the days I use it? All I can find are 15 day packages that are $15 a day. @members 

Preauthorized Payments

My credit card was recently hacked. Therefore the one on file is incorrect. Sorry it was my fault for not informing Public Mobile. I am now using my wife's card until my new one arrives. The new card number is xxxxxxxxx.It is in the name of A M H. Pl...

Subscription

My account deactivated after the credit card expired. Trying to get a new subscription and it tells me my SIM is already in use. How do I proceed ? 

How disappointed are you with Public Mobile?

I am with Public Mobile and have been for many years now. I received $5 off with loyalty discounts, $2 off with automatic payments, and constantly received promos. I also have a YouTube channel with 20,000 subscribers and promoted Public Mobile in de...

Refund

How can i get refund since service did not work on device 

Re: I phone 8 plus with regular sim. I bought a I phone 16 pro

I bought the iPhone 16 plus which does have a sim card but I had an old iPhone 7 plus and it is not the same size so where do I get the new sim card and activate my phone then? I live by Didsbury/olds alberta