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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9688 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20431 Views
  • 180 replies
  • 24 Bravos

Resolved! Roaming AT&T vs. T-Mobile

When roaming in the US, does roaming utilize both the AT&T and T-Mobile networks? I frequently travel to Alaska, where T-mobile does not operate, but AT&T provides LTE service. Does anybody have experience to suggest whether Public roaming will work ...

dougcurley by Great Neighbour / Super Voisin
  • 1271 Views
  • 25 replies
  • 1 Bravos

Payment

I paid for my phone yet still it isn’t active

Obadiah1 by Good Citizen / Bon Citoyen
  • 348 Views
  • 9 replies
  • 0 Bravos

Resolved! Points vs Rewards

Has anyone taken the time to figure out how the new Points system compares to the old Rewards system? TIA,

Jophone by Good Citizen / Bon Citoyen
  • 755 Views
  • 14 replies
  • 0 Bravos

I can't access my voicemail

After I long press 1 or dial +1 followed by my phone number, my iPhone says "Error performing request, unknown error". I don't hear anything from my phone. Has anyone experienced a similar issue?

diwang000 by Great Neighbour / Super Voisin
  • 322 Views
  • 3 replies
  • 0 Bravos

Resolved! PUK code

My sim card was locked apparently I dont know what pin is attatched to it how do iget PUK code

Shawna88 by Great Neighbour / Super Voisin
  • 226 Views
  • 3 replies
  • 1 Bravos

Resolved! Incorrect ESN MEID message recieved

How do I update the ESN MEID with the correct number which was not required when I enter the information to transfer my account. I can make calls but cannot receive calls.

Fooner88 by Great Neighbour / Super Voisin
  • 401 Views
  • 4 replies
  • 0 Bravos

Unlimited plan

Hi, my plan has unlimited minutes but when I am trying to make a call its saying my minutes are out. Please help

Keerthi by Great Neighbour / Super Voisin
  • 260 Views
  • 7 replies
  • 0 Bravos

Resolved! Referral bonus kick in not appearing

Hi,I referred my brother to PublicMobile and we activated yesterday. How long does for the referral bonus to appear in my billing cycle, and for him to get the 10$ credit? I have read a previous post saying it should be immediate, so not sure. I have...

fotjon by Good Citizen / Bon Citoyen
  • 327 Views
  • 6 replies
  • 0 Bravos

Resolved! About Reward

I have pay bill with pre authorized payment. Why I don’t get the reward credits every month?

Harriet2023 by Great Neighbour / Super Voisin
  • 360 Views
  • 10 replies
  • 0 Bravos

Resolved! US roaming

If I add on US roaming to my plan will I have to top up my account at the same time or will my auto pay look after this automatically? 

ajfedinaz by Good Citizen / Bon Citoyen
  • 359 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan changed without my authorization

I just noticed that effective January 2nd, 2023, my son's plan was changed.  It is now a 15GB/$40 plan instead of the $15 plan he had since joining Public Mobile.  What happened?  Who authorized this?  He doesn't have login info to change the plan an...

BNY by Great Neighbour / Super Voisin
  • 366 Views
  • 8 replies
  • 0 Bravos

Resolved! Account suspended

I just received a text saying my account has been suspended because payment wasn't made.  I have always used auto payment.  Why is this happening? 

RhodaHoward by Great Neighbour / Super Voisin
  • 195 Views
  • 3 replies
  • 0 Bravos

Resolved! Over Payment

I paid my bill today on auto pay. I changed to a better plan and was charged $42.00 when I should have been charged only $2.00 on the GST???? How do I get my refund?

Peter57 by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 1 Bravos

Resolved! forgot username and password

i need to change my banking information because my payment could not go through but i forgot all my login information

robertwilson by Great Neighbour / Super Voisin
  • 273 Views
  • 3 replies
  • 1 Bravos

Resolved! 35/month plan - curious wording - forcing me to points?

I'm on the old 32/month + rewards plan I'm looking at the 35/month  because it is 4G vs 3G .Concerned about the line where it says 3x points - Is it forcing you to points on this plan?.This is the only plan that mentions pointsDaveismissing

daveismissing by Great Neighbour / Super Voisin
  • 370 Views
  • 5 replies
  • 1 Bravos

Confused with USA 3g turndown

I just switched over the PM. $40 for 15 GB on 4g network. Pretty good deal so I jumped on it. I didn't even think of us roaming. I don't go to the states often but I do have family there so I might. I've been reading up on a lot of posts about the 3g...

dordorjuu by Good Citizen / Bon Citoyen
  • 469 Views
  • 8 replies
  • 1 Bravos

public points...

I received the following text-message today: "Public Mobile here. On March 2, 2023, we incorrectly applied additional rewards credits to your account. These additional credits have since been removed, but you can rest assured that your existing rewar...

Resolved! 2 step verification

Can I change 2 step verification from SMS to email? I travel and change SIM cards in various countries, so I can’t have the SMS code go to my Canadian #.

Longacre59 by Great Neighbour / Super Voisin
  • 440 Views
  • 5 replies
  • 1 Bravos

Resolved! Plan special rates

If someone signs up for the $40/month plan, does it stay as $40 ongoing?How often have the rates gone up?

Resolved! Change of payment information

I can't change my payment credit card to a new one. Every time I try to update it to a new card it just gives me an error message. Yes all information is correctly input, I've tried it 10 times at least. Is anyone having the same issues?

Ceramicman by Great Neighbour / Super Voisin
  • 305 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM CARD ORDERED NOT RECEIVED

Last FEB 18, 2023, I ordered online SIM card and paid $11.00. To date 7 March 2023, I haven't received yet the SIM card.  Order 326940.  Please contact me at  my email xxxxxxxxxxxxxxxxxx   ASAP. 

Gameboy1213 by Great Neighbour / Super Voisin
  • 427 Views
  • 7 replies
  • 0 Bravos

Change or manage billing

Can’t seem to change the payment method have tried 6x and no luck it gives me an Oops something went wrong try again later. 2 days in a row.Do you have to change payment method/ credit card info on the monthly billing date? 

Lfredin by Great Neighbour / Super Voisin
  • 234 Views
  • 3 replies
  • 0 Bravos

Resolved! Text messaging picture

I can’t seem to receive pictures through text messages. I have been with public mobile since November without any issues at all. And just starting today… can’t get pictures. Is there a setting or something that I’m missing? Any advice would be great!...

JSernecky by Good Citizen / Bon Citoyen
  • 371 Views
  • 7 replies
  • 0 Bravos

Resolved! new Galaxy phone

I want to buy a new S22 Plus phone at Walmart, but was told I can't stay with Public Mobile, have to switch provider to Telus or Koodo.  Is there a way to get around this?  Definitely want new, not reconditioned phone.

djtrumpler by Great Neighbour / Super Voisin
  • 504 Views
  • 11 replies
  • 1 Bravos
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