I recently upgraded my service to include canada, usa and mexico. Now I can't make a phone call anyw

[Daniel56]

Can you fix this.

[slusagm]

Hi @funpig1 no need to tag me.  I was not the one with the problem 

[funpig1]

@Daniel56 

Did you change on renewal? Perhaps, your payment did not go through and your service has been suspended. At least three people have made the same complaint that their payments were not accepted by PM and their service has been suspended.

Try all the advice below (reset network, reboot etc). If still not work, message a customer agent and queue up for assistance for what is probably a system issue. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

Where are you currently?
Can you receive calls and send/receive SMS?

[slusagm]

Are you in Canada now or US or Mexico?

Try calling with a 1 then the 10 digits 

And Reset Network Settings on the phone.  Try your sim card on another phone as well 

If course , if issue persists, ask PM to check.   Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage