Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I created a new account for my son to use and I went too far in the set up accidentally started the activation process on my phone so cancelled it when I realized but now the phone number is active and when logging in it wants to try and text it for ...
eSIM purchased but not working
I tried to login with the App and I can. It keeps telling my the password is incorrect. The phone is New. The Physical SIM is new. I've changed my password 5 or 6 times and I am able to login on the website
I need my payment to come out on the 16th of every month or later like when I started!! My payments are coming out at different times which caused my phone to be suspended which should never happened if it was coming out the original day of the month...
Call ends automatically both incoming and outgoing. What to do ?
downloaded the appsamsung s22went thorugh the stepsgot the message subscription not activiated.what happened?
It looks like my plan was supposed to end January 30, but my phone seems to be working still. I’m going from Canada to the US so I wanted to know if my phone will still work or do I need to get the add on. This is my current plan. Thanks
I see an inconsistency in the total amount of data used that Public Mobile tells me in my "Subscription Usage" and what the totals add up to in the "Usage History" breakdown. My plan started on Jan 27. The Subscription Usage image (the arc that col...
I work at a school board that has been hacked, so I've been burning through me own data in order to find info for students. (There are no books in schools anymore. Without the internet instructors are hogtied.) I realized I had lots of points so last...
How do I send a private message to CS_AGENT
So I have / had Extra Data and a few "500 International" Minutes somewhere.I can't see them now - It said on them "They will Never Expire"...
My number used to be 30 day plan. I now have the $25 10 gig plan. I've noticed my renewal date still goes down a day every 2 months. I've inquired about this, I thought all plans were monthly now.
Currently have CAN/US 20GB at 4G speeds for $30 renewing on 18th each month. I am considering switching to the CAN/US/MEX 50GB at 5G speeds for $35, but don't full understand how the payments changing would work. If I change today, for the 4G plan wo...
All of a sudden I’m not able to send iMessages. For some of my iPhone contacts, it won’t send the message at all, it says iMessage must be enabled to send this message. iMessage is already enabled. For some other iPhone contacts it will send the mess...
I have a basic in Canada plan that has "international texts" within the subscription which I recently found out only meant the US. Has anyone been able to add on an additional package to be able to receive texts internationally? I'm in Europe at the ...
The instructions say:Steps to Pause your SubscriptionLog in to the Public Mobile app or My AccountNavigate to the 'Subscription' tab.Click on ‘Manage Subscription’.Choose 'Subscription Renewal'.Click on 'Unsubscribe'.Confirm your choice by selecting ...
I use my friends link When signing up, but it does not appear that it worked. I did not get a $10 bill credit and my friend did not get the points. My friend reached out to CS_agent and they advised I could still add the code, but I’m not sure how. ...
I deactivated an account 3 months. I missed the reactivation within 3 months, it's been 1-2 weeks over. How do I get my old number back?
Hello, I recently activated my phone through esim on my own phone. Transfered my phone number. Payment went through but I am getting no service with call or text. That's incoming and outgoing. Can I please get some technical help?Thank you inadvance.
Hello,I've tried to google as much as possible about this issue, but I can not find a resolution.I transferred from one provider to Public today and completed the steps for transfer.I got the text messages, confirmed everything, and even got the succ...
I am new to public mobile. I can't call out. I can receive I can send and receive text messages
Hi I just set up my S25 ultra and the app isn't able to log in. Updated as well. Once logged in it doesn't try to load and it goes back to empty user/password.Please look into this and update it ASAP. Thanks
If I purchase a roaming package for the US are there extra fees charge for making calls or texts from the US? Thanks.
I am considering upgrading my plan because my cel needs are going to change for a short period of time. Does anyone have experience with upgrading and then going back? Will my old plan be available?
Hi, ever since I switched to PM I can't send a pic by text message, I can receive them with no problem. I have mobile data on, all the apn settings match what I have found on the forum. I have restarted the phone..... Any ideas,? Please and thank yo...
Hi there,How can I pause my subscription ?
Hi,is there any way to download Public Mobile add in Bolivia? My phone was stolen, I bought a new IPhone 13 and I am trying to buy PM e-SIM. In order to buy e-SIM I have to download app. Apple store gives a message "application is not available in yo...
Buckle in - long story... My autopay was set up with Mastercard, and my card was compromised in October. As soon as I received my new card I logged in and entered it. My monthly payments have been billed and processed - so I thought. Yesterday, m...
Help needed with international calling/text. I’m going to Europe for 6 months. I am getting an esim from a different company (Maya) and it gives me data and an esim. No local phone number. It says I can call on wifi calling, does that mean I can call...
What to connect with a customer support agent.
