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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26994 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38876 Views
  • 185 replies
  • 29 Bravos

Porting out number. Old sim card is lost

My old sincard and phone is lost. Bought a new one and new to port my number with PM to a new company. I need to Have a customer service person manually process the port out acceptance 

Bigwoofer by Great Neighbour / Super Voisin
  • 935 Views
  • 2 replies
  • 0 Bravos

Mismatched phone numbers

I switched to PM a couple months ago and my phone number from previous carrier was working just fine.  Then, several days ago I noticed I wasn’t getting any calls and friends were saying their calls were going straight to voicemail. In my settings it...

Pwooz by Great Neighbour / Super Voisin
  • 349 Views
  • 2 replies
  • 0 Bravos

Problems porting from Koodo to Public using eSIM

Hello,Yesterday I successfully ported 4 numbers from Koodo to Public Mobile using eSIMs, but the fifth number I tried to port is having issues.  I received the text from Koodo to authorize the port and replied "Yes" and I received an email from Koodo...

gdanthony by Great Neighbour / Super Voisin
  • 1220 Views
  • 9 replies
  • 0 Bravos

Refer-a-Friend

Hello, I wanted to inquire at what stage of the new membership process the refer-a-friend code must be entered? IE: When selecting the plan? When activating a SIM? other? I want to refer a friend to Public Mobile and want to make sure they do not ski...

Andy85 by Town Hero / Héro de la Ville
  • 365 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim Card when transferring Phone Number

Hello, sorry for the newbie question. Public's article about transferring a phone number from another provider is not clear. It says "make sure that your old SIM is still inside a device".  Do I need to buy a new SIM card, or can I just keep the one ...

AllSmilesYYZ by Good Citizen / Bon Citoyen
  • 5615 Views
  • 7 replies
  • 0 Bravos

Trying to cancel

I tried to sign up with no luck completing my activation. I’ve spent too much time trying to get help and this service is terrible. Now I’m trying to cancel my account and get a refund of the subscription that the system was able to charge me for but...

DDallavalle by Great Neighbour / Super Voisin
  • 590 Views
  • 6 replies
  • 0 Bravos

Resolved! What are the Voicemail, Call Display and Messaging Features?

I am considering switching to Public, but there website do not have any details of these "included" features. Can someone in the community please let me know:   1) How much voicemail do we get?     2) Does Public's Call display include both the name ...

AllSmilesYYZ by Good Citizen / Bon Citoyen
  • 754 Views
  • 5 replies
  • 0 Bravos

Data Adds on

Why they have data expiration date on Adds on data

MOttawa by Great Neighbour / Super Voisin
  • 447 Views
  • 6 replies
  • 1 Bravos

New subscription SIM card error?

Hi, I'm reviewing the new promo and was looking to port in my number from Zoomer to PM. I don't want to purchase a new physical sim card since I already have one, but apparently when I select the option to say "I already have a sim card", the digits ...

jchua by Good Citizen / Bon Citoyen
  • 525 Views
  • 7 replies
  • 1 Bravos

Physical SIM, still no service

I gave up trying to get my eSIM to work and went to Telus to buy a physical SIM. After updating the new SIM number in the app, I still have no service. Between the issues with porting my number, eSIM problems, physical SIM problems and public mobiles...

SaraMysza by Great Neighbour / Super Voisin
  • 223 Views
  • 1 replies
  • 0 Bravos

40GB for $34/month questions

1. Is the 40GB data per month or is it split between 90 days? 2. I'm a current subscriber and have some rewards, will these rewards be added when I change my subscription?3. This subscription plan doesn't have a "deadline" where the price will revert...

jchua by Good Citizen / Bon Citoyen
  • 610 Views
  • 4 replies
  • 1 Bravos

Transferring of cell phone

Hello, Need help with a problem transferring my phone number to Public Mobile.I am currently with Fido and decided to switch over to PM. I go on the website and sign up for a plan and esim.I choose to port my number and enter it in. I also provide my...

BGK by Good Citizen / Bon Citoyen
  • 355 Views
  • 2 replies
  • 0 Bravos

Resolved! Samsung 6 LTE watch connection

I am thinking of buying the Samsung watch 6 LTE version so I can go for a run without bringing my phone with me.  I would  like to be able to answer calls and text messages without my phone.  Says the watch will work on Telus network.  Does that mean...

Mctoone by Good Citizen / Bon Citoyen
  • 783 Views
  • 4 replies
  • 2 Bravos

Are all Public Sim Cards 5 G Enabled

Hi, does anyone know (not guessing please) if all Public Sim Cards are 5 G Enabled, or are some not? I bought a Sim card at a Telus shop and I can't get 5G on my Samsung Galaxy S20 FE 5G phone, while living and travelling in a 5G area.

Yayster by Great Neighbour / Super Voisin
  • 915 Views
  • 7 replies
  • 2 Bravos

esim failed

hello i just activated my service yesterday and i wasn't able to successfully activate my esim because when it asked me to confirm my phone number transfer from old phone i had to exit the app and tried to reply but the reply was not delivered and i ...

grish34 by Good Citizen / Bon Citoyen
  • 1338 Views
  • 18 replies
  • 0 Bravos

Can't connect with agent

Hi PM community I'm a new subscriber starting today and have a few questions but for some reason when I try to submit a ticket to chat with an agent it just sends me on an endless loop.  Gives me an error.  Was able to chat with agent no problem prio...

Avoxxxx by Great Neighbour / Super Voisin
  • 987 Views
  • 9 replies
  • 1 Bravos

Resolved! Subscription plan change disappeared

I changed to the black Friday $34 40gb plan set to take effect on renewal and not only do I no longer see it available in my account, I cant see the option to use the current promotion for the same option when I'm logged in. Anyway to confirm my acco...

LukusG by Great Neighbour / Super Voisin
  • 739 Views
  • 6 replies
  • 0 Bravos

Activating new account - verification

I am switching to PM and the app is asking for a verification code sent to my phone number however I am not receiving any messages.

Calenyo by Great Neighbour / Super Voisin
  • 555 Views
  • 5 replies
  • 0 Bravos

How do I access my call history

When I log in through eversafe, there seems to be no way to access my account. How do I check my payments, call history and other personal information? Step by step instructions would help, but there is not dropdown window or option when I log in. Is...

Janos62 by Great Neighbour / Super Voisin
  • 443 Views
  • 4 replies
  • 0 Bravos

Cancelling a new account before activation

Hello again, community!(Note: @CanadianNerd and @CanadianNerd2 are both me...)Yesterday, as per @Handy1's suggestion, I created this 2nd account in order to make sure I'd get the $34/month for 40GB @5G offer, because last week I signed up for the $34...

CanadianNerd2 by Great Neighbour / Super Voisin
  • 677 Views
  • 4 replies
  • 1 Bravos

Resolved! Transferring number

Hello.I'm trying to activate my wife's phone from Fido to PM.I was told PM can't transfer the number from the previous provider since I canceled before activation.Would it be possible to use the same number as the one I used before?or should I have a...

Manaflare83 by Good Citizen / Bon Citoyen
  • 571 Views
  • 5 replies
  • 0 Bravos

How do I send a Ticket

Hello, I can’t seem to figure out where to go to send a ticket. thanks for your help! 

Marts by Good Citizen / Bon Citoyen
  • 364 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing subscription

Hello! If choose to change my subscription à renewal, does it lock the promotion? Per exemple if I choose the 40Gb for $34 will it be lock or if it changes back to 20Gb is that what will be apply at my next renewal? thank you! 

Marts by Good Citizen / Bon Citoyen
  • 475 Views
  • 4 replies
  • 0 Bravos

Resolved! I would like to cancel and get a refund.

I got Public Mobile last night because of the $34 dollar 40 gb plan and tried switching over from Freedom Mobile. I only got the port over request once and I replied immediately, and said it would take maybe up to 5 hours. I called Freedom this morni...

AsifAbedin by Good Citizen / Bon Citoyen
  • 1721 Views
  • 21 replies
  • 1 Bravos

Resolved! International minutes add-on clarifications

Hello all,hoping the community at large can clarify a couple of points for me with respect to international minute add-ons… specifically thinking UK minutes.1) are add-ons one time purchases, or are these recurring monthly additions to your subscript...

BWest by Good Citizen / Bon Citoyen
  • 504 Views
  • 3 replies
  • 0 Bravos

Resolved! Will auto payment take $2.00 off from bill next month?

Hello,I've been subscribed the Text and Talk plan $15/month since July 2023.  I set up auto payment using credit card since then, but I don't get any $2.00 off on my bill.Is this promotion still available?Thanks,

McDiarmid by Good Citizen / Bon Citoyen
  • 461 Views
  • 3 replies
  • 0 Bravos
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