Community

WRONGFULLY SUSPENDED

Public Mobile withdrew my money from my bank account and suspended my account!Who can activate my account!

Suddenly getting "Not Registered on network"

I cannot receive calls.If I try to make a call, I get the popup "Not Registered on network".If I leave my phone off for a few minutes, then reboot, I can make calls, but still not receive them.Then, after a few minutes, I am back to the same problem....

Pixel 2XL and Pixel 3 unable to roam

My sisters have both in thr last week switched to public mobile, one runs a pixel 2XL and the other a pixel 3. On both devices they are unable to connect to AT&T at all. In automatic network selection their devices say "no networks available" but if ...

no phone or texting.

hopefully someone can help me.  I made a cell call yesterday successfully. I went to make another call and it comes up couldn't connect.  I still have internet service. WIFI works ok also. This morning my phone rang once. the phone seemed to dropped ...

Spam?

As a happy customer for about a year now with about 5 questions getting resolved through the community, its a little frustrating to come to a brick wall in terms of support. I asked a question yesterday which was shortly after deemed SPAM. It was not...

Massive Text message delays

Over the last day or so all my sms texts incoming and outgoing are arriving like 12 hours later. And they are sent and received in duplicates of 2 or 3. Does anyone have a solution?  Thank you. 

Cant call

Plan is current but when I try to make a phone call a message comes on and says I do not have a current plan

Cannot make or receive calls

I am in NB. I cannot make or receive calls since yesterday. Now my text messages will not work either. Fixes?

Do you get a refund if you do not activate the eSIM?

I tried to activate the purchased eSIM with the plan and was impossible. I cannot enter to MyAccount because it appears a "Forbidden A1" error page. Noone answers.I want the plan to be cancelled, but given that there was not an eSIM activation and nu...

Lost all information in the profile

Hi,After a successful log in, I found all my information disappear, including telephone number, account number, credit card information.  In short, there is no information including my name.May someone help me solve this problem please?  Thank you.

Refund

Can I get a refund? Coz i got double charged within 1 day

No service

I’m on the can-us plan with 50gb and I got 5g perfectly fine while in Canada. But right now I’m on a trip in the US and I can’t connect at all, it shows zero bars when I’m downtown and should have full signal. My friend, also on public mobile, purcha...

Ridiculous we can't get the better deal that Public offers to new customers

As someone who was previously on the $25 plan, but only paying $17 after all the rewards, I was disheartened to see Public Mobile phase out the old rewards system.However, I then saw their new plan of $21/month ($19/month with 90 day subscription) fo...

Need Support to login

Hi there.After a long time, I'm trying to re-activate or create a new account.However, when I try to create a new account, it says my email already exists.Then I tried to reset my password without a number, but I couldn't. I have to send a private me...

New sim won't activate properly

I bought a new sim card,iserted it in phone,paid for a plan,when activating it selected a new number but i didnt have option for Gatineau so i chosed Ottawahull,when i try to call someone i get a pop up saying mobile network  is not available,how can...

Compatible

Will my a23 Galaxy phone work on Public mobile plan

At a total loss.

Been a happy customer with Public 6 years or so. Took a 4G offer last month that included 20 times my previous data which I didn’t really need but the package was less then my previous monthly cost. About the same time the rewards program was changed...

I need to Contact directly with manager of Public Mobile

How can I contact directly with manager of Public Mobile? Because I am so angry with the way Public  takes money of customer illegally

New sim not activating

I bought my daughter a new SIM for her iphone 12. As I was registering it, it let me get to the select number screen and then had an error. Now it won't let me do anything. Just a loop of login- verification code- logout. Any suggestions to get her p...

made a mistake white transfering the phone number, now can't connect!

Hi, the person who was setting up my accound made a mistake while transfering my phone number and now it's associated with a wrong phone and of course I can't get the code because it is sent to the wrong number ! how do I reset this ? How do I correc...

Vouchers

I’m very frustrated I just bought two $5 vouchers. I owe $5.65 (there’s $20 in my account) thinking if I buy $10 worth because the denominations were five dollars each that it would cover what I owe, so why are they not working. And I’m entering the ...

link up community account to my public mobile account

Help I need to talk to a real person

This is crazy I do try to. Pay with voucher and iwant to change payment method  please some one I don't Sat payment options 

Charged Double on my Debit

Hi upon checking my bank transactions I was double charged as of today. My previous plan was 40cad - 20gb monthly since last year upto May. And as of June 2024 they offered me a 40cad - 75gb plan and i registered for it. and for my July renewal it do...

App stuck on "Subscription not activated"

I'm trying to activate my old plan and cancel my old one. At step 6, "activate", the app came back with a page that just says "subscription not activated" and to get support. All other functions of the app are blocked. What do I do?