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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not recieving calls

@CS_Agent - I am not able to receive calls, I can call out, and all incoming calls go straight to voicemail

Resolved! My eSIM didn't download

I switched from Roger's to PM today and the eSIM didn't download. I tried everything to find the QR ti scan again, nothing. I can't submit a ticket and even though it's during business hours I can't seem to speak to someone. Can someone please help m...

Resolved! Payment

Could you tell me the balance on my account and did you receive my new credit card information?

My phone

I have put my minutes on my phone but yet my phone still isn't working!

Resolved! Issues Logging into My Account

HI communityEver since Public Mobile transitioned to Telus, it's been extremely difficult to log into PM. I log in and then asked to complete the activation. I click Activation then get the error: WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Th...

Resolved! Plan Upgrade

Good morning,I just installed the new PM App. I successfully signed into my account, and tried to upgrade my plan to the new promotional offer - $39 for 20 GB to be effective on my renewal date. Now, I’m not sure if I was successful in doing so bec...

Resolved! Invalid Phone number

HelloI am not sure if I missed a step at registration!PM will be my main and only phone, I tried to change the phone at CRA, they say it is Invalid phone number!!Please Help(343) 262-XXXX is not valid. However, 343 is a valid area code. Check that yo...

Resolved! Payment

Hello, I cant make a payment and renew my plan. I register to pre authorized payment but i had to do it manually each month now nothing is working.Can you please help?Kind regards,A.S

Resolved! plan renewal

@CS_Agent in our CommunityI requested to change my plan on its renewal date. I was charged 57.50 on may 30th but my plan is still only the $25 plan with no additional funds in my account

Resolved! Payment

Hello, I need help with the payment. nothing is workingregards,

Adding data check setting for data limit, change it to get access

If you are having trouble after buying data OR you have data that was given as a gift by Public Mobile and have trouble accessing it - check your setting for data limit. My Android phone have setting for 1 GB as that is what is on my plan. I used all...

Resolved! Porting number from other provider

Did not wait for SMS message from previous provider before taking out old SIM. Now have one way service (outcalls) only. Phone says PM, but bill is still charged to old provider. Catch 22. Can't notify PM of this because they have no customer service...

Resolved! Double Charge

@CS_Agent I was charged twice, would like to get this sorted out as soon as possible.

Resolved! Speak with the agent

I am trying to speaking with the agent to get my old number transferred but I just can’t do it. It says I have to get tickets but when I try to it shows error message all the time.

Resolved! Data

Why is my data being used up when at home on wifi?

Resolved! Double charged

I was charged monthly fee twice on my credit card on May 29 and 30 respectively.

Resolved! Can't submit a customer service ticket

I accidentally added the wrong add-on. When I try to submit a customer service ticket I get an error message. I have followed the instructions to reset my cache and even tried logging in on a different computer, but I continue to get an error message...

Resolved! @csagent

I forgot to port out my request before 90 mins what should i do now

Resolved! Help

I can't log into my account, I don't want to lose my rewards this site/ app is not user friendly at all. I need some onein Tech support to help me

Resolved! not accepting my password for communtiy

I had to create a new profile due to the new system not accepting my community login info. Is there a fix for this yet? I am a regular here in the community.

Resolved! Sim offer for $5

Hello ! I understand I may have just missed the $5 offer for a new SIM. We were hoping to get our daughter one for her birthday and have our whole family with PM. Due to the panic in Halifax about the fires, we could not avail of this offer. Any chan...

Unable to cancel a request to port from Bell

Hi,I’m retiring shortly and requested from my company to port my corporate cell number to my personal account. When I followed all the steps, Bell now tells me that they cannot port until PM cancels the request (the number did seem to port but unsucc...

Resolved! Made monthly Payment, service is still suspended

I have made a payment for my monthly plan but my phone number is still suspended. When I logged into Public mobile app, it had me start over like a new customer and choose plan and phone number. But when I entered my existing phone number, it shows a...

Resolved! Phone order

Ordered a phone 2 weeks or more ago haven't received

Resolved! Renewed esrly

Good Evening ModeratorI joined on May 1st. I picked on the day so my payment date can fall on 1st monthlyBut I noticed you charged me one day early, on 31st. Please check why it renewed 1 day earlyand help to move the payment date to change back to ...

Old rewards when switching to new subscription

I currently have $5 in loyalty, $2 auto pay, and $3 refer a friend rewards every month. It's not clear with the new subscription plans what happens with my rewards if I switch. Does the Public Points replace just the auto pay? Do all the previous awa...

3G phone plans

Why have you gotten rid of the 3G phone plans? I was hoping to convert my mom's landline to a more affordable PM $25 plan, but that seems to no longer be possible. I guess we'll go with Lucky Mobile instead. Way to lose a potential customer to greed....

Resolved! Esim never registed and can't access account

I paid for my subscription and downloaded the app. I left the app to respond yes to the koodo text message asking to port my number and when I returned to the app it just kept waiting for my phone to prompt me to set up my esim and never did. After 2...

No referral credit received upon signup

Hello, I recently became a new Public customer and used a referral code upon signup. However, I never received the signup credit, and my son has not received the $1/mo bonus. How do I go about ensuring both of us get our rewards? Thank you!

Getting started

I just received my Public mobile sim card. What do I need to do to keep my existing mobile # when I switch to Public?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Not recieving calls

Resolved! My eSIM didn't download

Resolved! Payment

My phone

Resolved! Issues Logging into My Account

Resolved! Plan Upgrade

Resolved! Invalid Phone number

Resolved! Payment

Resolved! plan renewal

Resolved! Payment

Adding data check setting for data limit, change it to get access

Resolved! Porting number from other provider

Resolved! Double Charge

Resolved! Speak with the agent

Resolved! Data

Resolved! Double charged

Resolved! Can't submit a customer service ticket

Resolved! @csagent

Resolved! Help

Resolved! not accepting my password for communtiy

Resolved! Sim offer for $5

Unable to cancel a request to port from Bell

Resolved! Made monthly Payment, service is still suspended

Resolved! Phone order

Resolved! Renewed esrly

Old rewards when switching to new subscription

3G phone plans

Resolved! Esim never registed and can't access account

No referral credit received upon signup

Getting started

New uer unable to Text

can not receive incoming calls

Calls and data yes, NO text messages after new acc...

Can't log in

How do you earn points from the public mobile comm...