Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone number changed without notification

My daughter recently switched to public mobile and today her phone number changed without notifying her and now she can’t login to her account because the verification code sends to her number that they changed it from? How can she get in touch with ...

Resolved! Need to transfer eSIM to new phone

Tried to transfer my eSIM to new phone but it didn’t work. What do I do????

Resolved! unable to update payment information

Hi, I’m not able to update my payment information. It keeps coming up with “we cannot process at this time please try again later.” I have tried multiple times. What should I do?

Resolved! how do I cancel my account?

i literally just want to cancel my plan

logging into account with a lost phone

I am writing this from a different account as I can not access the account of a lost phone as it requires a code, sent to said lost phone. Writing a ticket through this account results in an error message. Suggestions are to go into account and make ...

VOLTE?

How can I confirm that VOLTE is enabled on my phone with Public Mobile?

Resolved! Odd incoming call behaviour

People have been telling me that sometimes they call and get a "this number is not in service" message. Other times it goes to a generic voicemail message (usually after just 1 or 2 rings). Still other times the call goes to my personalized voicema...

Resolved! E-SIM port from Telus in SOS only

I ported online from Telus to Public and activated the eSIM via the app/my phone but it still hasn’t activated it. It currently says SOS only and my Telus eSIM is still active. It’s just around the two hour wait time. Is this normal or should I be co...

Accidentally bought a 1gb data add on by mistake and the ticket page doesn’t work

Please help me refund the data add on, I have not used it I thought I was using points to purchase it

Resolved! Travel to USA

I wanted to make sure I wasn't going to accrue any extra fees or charges while traveling to Florida next week. I am already paying for free roaming in Canada and USA for call, text and data with my current subscription, right?Thanks,Maribel

Unable to install App

I just move into Canada from mexico and I have some subscriptions still running even that I cancelled them, I can't change the region because of the subscriptions and I really need to set up the e-sim ASAP, is there any way that I can download the ap...

Daughter lost phone - Cannot logon to my account due to text/voice message option selected as 2 FA

@hTideGnow @will13am @CS_AgentHelloMy daughter has lost her Public mobile phone and i cannot access My Account as the option is to send text or voice message to the phone as part of the 2 FA setup. On logging in using username and password, i get th...

not receiving messages

not receiving messages so cant sign in

Public Mobile did NOT work in US

For 2 times I paid to use Public Mobile in the US and I could not connect in Connecticut and in NY

Request to Transfer Old Number from Koodo

While trying to activate my new SIM using Public Mobile app, it asked if I would choose to Transfer number or Choose New Available Numbers. When I chose Transfer, it said my Koodo number isn't valid Canadian mobile number. Then when I click Need He...

Issues With US Data Add-On

Hi There, I purchased the US Data Add-on yesterday and it doest seem to be working - while im currently in the US. I've tried to trouble shoot it using the instructions but it still doesnt work. Also I tried submitting a ticket through your site and ...

Resolved! Change Subscription Plan to 4G Deal

Hi, I currently have the plan at 1GB per month with unlimited text messages for 25$/month. I am looking to get the promotion plan of 4GB per month with unlimited text messages at 24$/month. It shows on the website that I can subscribe but as I log in...

Data not working

So I noticed that they have 5g plans on the site what I didn't know was they have no 5g service in my area so I tried to deal with it for a week then I have prolonged stay in the hospital when I get out I message them they talk me btw no notification...

Release phone number to Telus

I deleted my eSIMs card accidentally and I had to change phones, and also changed providers: therefore, please release my phone number of xxxxxxxxxxxxxxxxxxxx to Telus Mobility. Thanks so much.

Internet not working

Hi there,I have a plan that is canada and USA service. I am a Canadian resident, the moment I cross into the USA my internet no longer works. How can this be fixed?

Discount for accessibility

Does Public Mobile offer discounts for accessibility/ disabled?

Resolved! roaming add-on while traveling

How do you purchase add on while on the road? So, I buy a 15 day roaming add on and cannot buy more before it expires I understand. So without service, given 15 day expired, how do I buy more roaming while on the road??

Not receiving texts or some app notifications when on WiFi

Hello,Ever since getting a new phone (Galaxy S23 FE) I've noticed that I often will not receive text messages or some other app messages (such as snapchat, outlook) when I'm connected to a WiFi network. As soon as I disconnect, everything comes in.T...

SIM card never arrived

I made an order for a six card on February 4th and never received it yet . Despite the delay date being expected on the 13th

Obtaining copy of calls

Hi, I’m wondering how I can obtain a copy of incoming and outgoing calls for October 2023?

alaska coverage

going to alaska shortly and wondering if the US/canada $65 month plan will work in Anchorage/palmer area?

Can't Create an Eversafe Account with Old userid and Password

I haven't logged in to my daughters public mobile account for some time. I never ever set up an eversafe account for her. I can not log in with her old userid and password. The system doesn't recognize her email address or her phone numer so I can't ...

pay from my checking account

how to setup recurring payment through my bank from my checking account.How do I get my account number so I can set up recurring payment thru my bank app Thank you

Resolved! Can’t message to numbers

Hi All, just ported number from Rogers to Public. Since then, I can’t send to any number other than iOS. How can I fix this? Please advise!

Asking for PUK

Hellothe eSIM is not working. I tried to download it with the email and it says it’s not valid. It worked yesterday. And now it’s asking me for PUK. I can’t access any text or calls. Help pls!