Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Ported my number over to Public for a black friday deal, but have had pretty poor coverage, data transfer rates, and other technical issues.One of those issues is that i cant send or recieve texts, which is pretty important for my work. It has been a...
I just tried again and Im still without service this is rediculous.
Got a "Subscription not activated" and "Something didn't go right" message on the last step of activation, waited in the queue to talk to support and they said it was a tech problem and to contact CS Support in the community, I sent a private message...
Cannot reach live agents, ever, no responses. No help. Why is anyone choosing public mobile? Theres not even a number you can call to get any issue dealt with, that would take 20 seconds. ;
Hello!I recently switched to Public and the 5G speeds are concerning. They are so slow compared to what I got from Rogers (same number of bars). Anyone know what is going on??PublicRogers:
Just switched from fizz to public mobile, everything went well except of when I try to activate my esim it says “esim cannot be added”. Can someone help me out
I can’t log to my account
Hi.I am currently using 20GB with 5G speed plan for $34.And yesterday, I changed my subscription for 40GB with 5G speed plan for $34 (the same price, BF promotion) for the next cycle.I saw my subscription changed successfully but I do not get any ema...
Hello,I purchased 3G data a month ago but it doesn't show in my account now. I checked the usage data history it was only about 250MG used in the past month, why my 3G data add-on disappear? 23:36 PMPurchased 3 GB Data$30.00+ $1.50 GST BC/ $2.10 PST ...
I have just moved to Canada from the UK.I have purchased a SIM plan from PM which arrived yesterday.I have gone through the activation process and established a number etc.I can not activate the SIM because it requires a text to a phone number to con...
I see other Public Mobile users are being shown a Black Friday offer of 50gb of 5G data for $34. I was wondering if that’s something I could switch my plan over too as well. If not immediately, then the next billing cycle would be fine as well. I’ve ...
Hi,I switched Saturday morning to the $29/10gb plan. The new subscription is expected to start Dec 15, last day of my pay cycle. Hours later, I read that existing customers no longer saw this plan and now I cannot see it on my profile.Please assist.T...
i'm looking to switch to koodo for a better deal on black Friday and the counter staff said they had a bit problem to port out at their side, so I was given a temporary number and was asked to do the port-out action at home on my computer, however I ...
I downloaded the app, setup an account, and purchased the $34 BL deal. After payment when going through the next steps, I received: ---SUBSCRIPTION NOT ACTIVATED Something didn't go right while activating your subscription. Click below to contact a ...
I am locked out of my main account and had to create a secondary account to post this question. I am unable to private message or contact an agent to unlock my main account. This is after repeated attempts after waiting an hour to reset password, ent...
I tried to complete the number porting and someone was supposed to reach out. Got a message on the phone that it wasn't successful, but then an email saying it was. I can send and receive phone calls but not text messages on the new phone/sim with pu...
Can anyone help, I'm certain I unsubscribed 2 months ago in the app. But I just noticed I was charged for the last 2 months, and again yesterday. Today I unsubscribed but was charge yesterday for another month. I'd like to be reimbursed as I did not ...
I subscribed today but my current provider gave me a better deal. I requested a physical SIM card from public mobile but I want to stop any shipment or activation. Who do I go to for help here? I would also like to remove my bank account informatio...
Hi there,I'm trying to help someone sign up to Public Mobile. They have gotten as far as entering their email address and creating a password. They then get a code sent to their email. Once they enter the 6-digit code, the site closes down and takes ...
I tried to port my phone number, got an error, and now it's just saying that my number is not eligible. Could I get a PM with the phone number for the porting team? Thanks.
Hi,I have been trying to sign up for the BF 40GB for $34 since yesterday and when I am going through the step in the public mobile app an error occurs when i select eSim.Not sure what to do next.Thanks, for you time.
My account has been in limbo for almost 24 hours with error M.8701 when I tried to subscribe. I have opened tickets with agents. When will someone get back to me? My credit card has been charged. @CS_Agent
As the title. I recently found out that I can't receive calls from my phone. Although I can make them I cannot receive any calls. I recently changed carriers to public mobile and since then I have not recieved a call since. As the sim option I chose ...
Hi everyone, just switched over to the $34 40GB plan from Freedom mobile. I have a couple of questions:My current plan with Freedom will be done by December 24th. I already purchased the $34 40GB public mobile plan and have been charged. Is there any...
My eSIM got deactivated after getting my phone fixed and they did a reset. I can’t get into my eSIM & I end up buying a SIM card to avoid the problems with eSIM. I can’t get into anything without my phone number & I’m not getting a reply from the com...
hey all I wasn't able to activate my esim, any advice? Transferring from koodo.
Hello,Yesterday when attempting to active a line my credit card was charged however I ran into error 820 which said I was charged but the activation didn't work. I PM'd the CS_Agent user earlier in the day but haven't heard back yet, is there a diffe...
Hi there, I’m transferring a number from Rogers to public, but after initiating the esim activation I couldn’t respond to Rogers’s text. It kept saying message not delivered. Additionally, I also got a message that said the esim couldn’t be activated...
I recently changed my plan to the 20gb of 5g data plan for 34.99. I noticed that since yesterday (24th) when the new plan took effect, I have already used 2gb of data. Normally I am lucky if i use 4gb a month. Does this seem normal? I did a couple o...
Yesterday i try to buy data for 33.90 then i didit for 5 time by mistake i need a refund back 135.60 thanks
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