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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9976 Views
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20702 Views
  • 181 replies
  • 24 Bravos

Resolved! Refund

I recharged my account and then ported out in 10 days how do i get me refund for balance days

mansi09 by Great Neighbour / Super Voisin
  • 272 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card transfer

I transferred fido's number to piblic mobile last night. Maybe it was my input error that led to the activation of SIM but the wrong number. Could you please tell me how to correct this error and change my public mobile number to my previous fido num...

Adela7 by Great Neighbour / Super Voisin
  • 363 Views
  • 5 replies
  • 0 Bravos

Resolved! Whatsapp Installation on new number

Hi - I have recently changed my number as we moved to a different province. My previous number was also from Public Mobile. I am trying to install Whatsapp and not getting a verification code. It keeps saying "use your other phone to confirm moving w...

mahamimran869 by Good Citizen / Bon Citoyen
  • 1097 Views
  • 15 replies
  • 0 Bravos

unable to send pictures

Just wondering why I am unable to send pictures can send messages but not pictures.  Any ideas 

sue-s by Great Citizen / Super Citoyen
  • 373 Views
  • 6 replies
  • 1 Bravos

Resolved! Change of Address

My city is not listed in the drop down so won't allow me to change my address. St. Albert, Alberta  

szkodny by Great Neighbour / Super Voisin
  • 253 Views
  • 3 replies
  • 1 Bravos

Resolved! Phone number transfer

Switched providers from Virgin Mobile to Public Mobile a couple of days ago- receiving some texts, I can call out but not receive phone calls.  I called Virgin and they said the transfer is incomplete. Tried to contact / create a ticket through Publi...

amurray2008 by Great Neighbour / Super Voisin
  • 327 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone

I have just travelled to the US and when I attempt to make a call the phone says I do not have a US plan. I did buy an add on fans have 500 min. of international calls?

Bigal1954 by Great Neighbour / Super Voisin
  • 326 Views
  • 6 replies
  • 1 Bravos

Free Sim Card

Is anyone knows how to get a free sim card. i received a sms thatvyou can get a frre sim card till march 31 but when i checked it you still need to pay for it.

Beth27 by Good Citizen / Bon Citoyen
  • 1467 Views
  • 18 replies
  • 2 Bravos

Resolved! Charged twice for US roaming and other related issues

Hi there, I purchased the US Roaming bundle ($33.90) before leaving for the US. It expired on Saturday (March 11), while still in the US. On Sunday (March 12), I tried to purchase the same US roaming bundle, but for some reason it wasn't working. Not...

cjan by Good Citizen / Bon Citoyen
  • 302 Views
  • 6 replies
  • 0 Bravos

Resolved! Changed self serve password now no data

Hi all - I was rooting around my self serve account yesterday just to verify my plan and payment method. As part of an account cleanup I thought it would be a good idea to change up my password. After changing the self serve password (from a laptop) ...

shegarty by Good Citizen / Bon Citoyen
  • 279 Views
  • 5 replies
  • 0 Bravos

Data issues

My data is not working today and I haven't received any notifications that I am over my limit so is there an outage on just the data today 

Wodahs by Good Citizen / Bon Citoyen
  • 246 Views
  • 6 replies
  • 0 Bravos

Resolved! Mod please help

I added a gb of data with the help of a mod less than 24 hours before that gb of data was used up.  I did no streaming and cannot for the life of me figure out how a gig of data was used that fast but for some reason I can't sign into the public mobi...

Cellexcite by Good Citizen / Bon Citoyen
  • 282 Views
  • 8 replies
  • 0 Bravos

Resolved! Charged twice

Hi,I was charged twice in May 2022. One time on the first and a second time on the thirtieth.I didn't change plan. 

Olivier5 by Great Neighbour / Super Voisin
  • 288 Views
  • 6 replies
  • 0 Bravos

Resolved! Email

I don't know what I punched in for an email address but I don't think it was valid and cannot sign in

Delilah5 by Great Neighbour / Super Voisin
  • 282 Views
  • 3 replies
  • 0 Bravos

US Roaming

Hi, my husband drives transport and is now crossing the border from Canada to US quite regularly. When I shopped the add-ons, the best deal I could see was the $30 for 15-day plan. That seems really expensive to me; especially when he doesn't go over...

Dawn11 by Great Neighbour / Super Voisin
  • 383 Views
  • 9 replies
  • 0 Bravos

Mobile data stopped working

Everything was working fine yesterday. But today morning when I left my house, and the mobile data was turned on, it didn't show those 2 lines with the H symbol that gets shown beside the signal bar at the top right. And basically there was no intern...

nipunika by Good Citizen / Bon Citoyen
  • 341 Views
  • 6 replies
  • 0 Bravos

Resolved! Data not working

The Account Status page shows:> Plans usage>     Data usage: 0GB left> Add on usage:>     1GB Add-on: 1.16GB left>     2GB one-time bonus: 1.33GB leftYet my phone does not work with anything that uses data.  The browser won't even bring up google.com...

khemmerl by Good Citizen / Bon Citoyen
  • 461 Views
  • 7 replies
  • 0 Bravos

Am I Blacklisted? How to get back the ability to send a text

We just attended a trade fair and in the last 2 days I sent about 500 text messages to prospective customers. As it turns out, most of them are not getting my text messages. I am not even able to text to my personal number anymore.Is there a way to f...

KonradTMG by Great Neighbour / Super Voisin
  • 377 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM not working

SIM card works in my old phone (iphone SE) but does not work in new iPhone (13 mini). Tried restarting, cleaning/reinserting. When I check network and carrier settings they say “not available”. Seems like the phone doesn’t even register having SIM in...

JM77 by Great Neighbour / Super Voisin
  • 409 Views
  • 9 replies
  • 0 Bravos

Resolved! cancelled number

I have a public mobile account and i forgot to top up the account more that 90 days and just wondering if i can re activate with the same number 

3Dwall by Great Neighbour / Super Voisin
  • 220 Views
  • 4 replies
  • 0 Bravos

Resolved! Possible to recoup old phone number?

I let my account lapse by more than 90days. I just ordered a new SIM card and need to activate it and start a new plan, but I’m wondering if there’s any way for my husband and I to find out if our old public mobile phone numbers are still available? 

Kaylap by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 0 Bravos
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