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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changing Subscriptions

My wife and I both have PM accounts. We both opted to change our plans on our respective dates of renewal. The new plan is $80/MONTH DISCOUNTED TO $65 WITH A 90 SUBSCRIPTION. My wife’s change over day was today 29/5. She the PM App this morning, the...

Resolved! Pay for add ons with funds on account

Does anybody know if it is possible to pay for add ons with funds on your account? If yes, how? Thank you so much

Resolved! Activating SIM

Hi,I received my virtual SIM last night and when the process what going I missed the request from Rogers to approve transferring over my number. I did send a reply with approval but my activation process came back with an error. I need to

5G

Changed plan for next payment date and the wrong plan was applied

My plan renewed on March 24 and I got charged $35 +tax for this new plan (. I can't even find the plan, but it only had 3g of data at 4g speed and there's no way I would've picked that. Because I was in a pinch and needed data on vacation, I immediat...

Resolved! vacation suspension

i'm going to have vacation no aug 28 till to oct 06. will be out of country in that period. can i suspend my account ？if yes, please show me how.thanks

6CU2 error - number is unavailable when trying to make outbound calls

Hi there, I don't know why but I can't seem to make certain outbound calls (usually 1-800 numbers). I've recently changed cell phones and brought in the public mobile sim. I just receive an automated recording with "6CU2 - the number you have dialed...

Add funds to Account

I always add funds to my account before renewable date. The website used have "add fund" icon on "payment" page then click it to add funds. But now when clicked "Add funds With Credit/Debit Card" on "Payment" page, it will opens new tab window to cha...

Resolved! Porting number half worked?

@CS_Agent Transferred number from Eastlink last evening. It's been several business hours, and again this morning.I have 2 phones on the go, one with public SIM and one with Eastlink SIM, waiting for Eastlink to stop working.I can make calls from pub...

Resolved! Roaming charges

If I go to New York, USA, what will I need to use my phone?

Anyone knows why the network isn't working. I'm in Longueuil, Qc.

Resubmit transfer request

Missed initial window

Resolved! Signing in from outside Canada

Hi,My wife is now outside Canada (and not in USA) and can't sign in into her account because they're requiring to verify through an SMS. However, Public mobile doesn't have a global roaming service, and hence she can't receive SMS outside Canada and ...

Resolved! VOLTE still not enabled on my account

Hello,I am just curious as to when VOLTE will be enabled on my account. My friend joined public mobile shortly after I did but before new customers were automatically pushed over to VOLTE and he has VOLTE access. We both have the same phone so I know...

Resolved! allow 2FA code be sent to email or backup phone number

After lost phone, current Eversafe's 2FA approach won't let customer login to report it!

Resolved! E sim activation and transferr fail

I did not see the transfer message from Bell before it expired and my e sim installation failed. The number to call got me to Koodo customer service bot but there was no record of transfer request. Link ink support also failed, now Im stuck with no w...

Resolved! Get eSIM QR code for Galaxy S22?

I'm trying to activate service, and am currently using an eSIM with another provider. The eSIM setup in Public is all through the app though and this process doesn't work on my S22. Is there a way to activate with a QR code eSIM as on every other pro...

Useless Data

provided monthly based 250 MB data don't allow me to access the facebook. Don't remember and have no idea if I can even access to email as well. Why it didn't work?

Resolved! Lost SIM Card so can't login to account because of 2FA

I lost my SIM while out of country and now I am canceling my account but I can't log in because I cannot get SMS codes for 2 factor authentication because I lost my SIM.And this account is a new community account not the account associated with the S...

Resolved! New promo

If I subscribe to this new promo can i keep my rewards?The new promo is $39 for 20 gb / monthly

Trouble shooting mobile phone number transfer

Hi there,I transferred a Mobile phone number from a carrier ( Old-Service-Provider). And I missed the step of relying to the SMS after the initial request has been submitted. the initial transfer request got canceled because it’s after 90 mins. Pleas...

I Can’t Keep Up with These Changes

I got through the EverSafe fiasco last time. Every time I log into my account or community it is a new scary experience. My account shows my plan correctly and bonus add ons thankfully but the usage log is not based on my phone. Not my usage pattern ...

switch to public mobile

hello everyoneI am Kodoo member and I decided to change my operator to public mobile meanwhile do not any change in my phone number? How can I do so? is it possible?

Switching Mobile Provider

Requested the transfer from Koodo to Public Mobile .Got confirmation email from Public Movile but failed the the confirmation text of Koodo passed the 90 minute period . Now my Public Mobile SIM is still not working

Activate SIM card

Why is it such a hassle to activate a SIM card ?This web site is like going around in square circles!Lousy service.

Resolved! Mobile plan

I have had a mobile plan for last couple of months. I always paid it via autopayment from my credit card. This month, it seemed there was a problem with autopayment. I want to pay it and have the same plan as I had before. But it doesn’t exist. How c...

Number of ring before Voicemail

Is voicemail number the same as my phone number? if not, where/how do I find my voicemail number? I tried all examples in the community to reset number rings before VM to 15 seconds, none of them works!*61*phone number*15# ... etc.Any help out is app...

US roaming

If I get a US roaming plan with talk text and 3G of data, is the talk and text unlimited? Does it work when in the US Boston area?

Resolved! Switching Public mobile Plans

Will Loyalty and subscription transfer to the new plan?

No Service

I have activated the sim card but it doesn't work and shows no service. How should I solve this problem? How can I speak to an agent?

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