Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone drop calls more often than before. I have turned off my phone and reset it. Nothing has changed.
I've tried everything it seems but replace the sim card. My plan was suspended but thats never an issue in the past when I wanted to dial #611 and add a voucher. With error, I can even get a dial tone.I need help, cause now I added this voucher in ...
Public Mobile charged my credit card on May 30 for June for my previous plan. I changed my plan on May 31 and they charged the new price as well. Will I get a refund for the payment made to my previous plan?
I'd like to ask. As far as I know I am charge 9cad for my 15cad monthly subscription as part of my rebate. But yesterday I was charged 15cad. Are rebates still available?
My calls are frequently dropping multiple times a day. I talk for a few minutes and it drops after a few minutes. I have full bars data is fine.
How do I change my credit card, it is not updating
why has my payment gone up
My USA data is working fine. I just moved my wife to the same plan but her USA data does not.My phone seems to point to AT&T but hers was t-mobile? I tried to match all the settings with my phone as the template and still can't get it to work. Telep...
Hi,Why is my bill suddenly almost 10$ higher?Thanks,Caroline
I just joined and transferred my number, the number ported through but my phone continues to say "no service public mobile."...not sure what to do..
How do I cancel and redo a number transfer request? The old provided has asked me to enter the Account number instead of the IEMS Number so they can verify
I have been getting the message for the last couple of days “No Mobile Data Service - Temporary turned off by your carrier”.Anyone else getting this message in northside of Vancouver/Burnaby?
@Moderator In my last bill the following rewards are not applied: 1. Autopay2. Refer a friend3. loyalty recognition
Hello. I am trading in my older iPhone for a newer model and want to use my existing SIM card. Is there a procedure for doing this?Thank you for getting back to me as you can.
how do i use my friends referral code to get a phone plan cause im having trouble
Hello why do we still get a text to add the add on when we have the unlimited plan between the USA and Canada?
Hello community,I signed up and activated my account with the request of VoIP number transferred to PM account. I can call using my new device, but when someone calls or texts me, my old device still rings. I read somewhere it takes few days to hav...
I just signed up. I thought my phone was e sim compatible but apparently not. I need the physical sim. My payment has already gone through! No customer support available in the chat box. How can I get this resolved?
I have put money directly on my phone number so that I could accept calls from telmate since they have been prepaid for with money on my telmate account. But whenever anyone calls from telmate then I cannot answer the phone. I understand they cannot ...
i have this issue , calls are dropping continuously.i have a bell sim card as well , i use that no issue at all , i tried the my public sim card in my iphone 15 same issue random call drop some time after 5 min, some time after 15 -20 min.
I usually pay about 20.00 a month and this month I am being charged 28.25. I have not changed anything with my plan. I appreciate any help.Thank you!
I subscribed to a 90 days plan last night and my sim card will be delivered on June11 th, I thought I will be delivered on first of June ,I really need new number ,Is there any way that I can have access to number sooner or cancel the plan and get a ...
I switched my plan to change on renewal date. It looked all along that it would but it didn’t. I still have my old plan.
Hi,I have signed up with another provider but have asked them to request a phone number transfer text 3 times now. The text message never arrived. I did not renew my subscription with Public Mobile this month and currently says that my services are o...
I recently ported to Public (2 days) and it seems l am not receiving some incoming texts (while others come in with no issues). Please advise!
Hi, I just subscribed to public mobile and they charged me the month fee, I wanted to change the number I selected in the app, and I selected a new one. To my surprise I got someone else active number, and now I can’t receive calls on this new number...
Hi there,I'm new to Public Mobile so I don't how many voice messages can the voicemail hold? I have the $34 for 50G data Canada/Us plan. Thank you!
Right now I have 12 rings before voicemail kicks in. How can I get it to 5 (or 6 max)? I looked at posts from 2022 and earlier but I get an error message.
I have had no service at Skiff Lake NB all day. This is the first time this has happened. is there a problem with the system.
I pay around 15 dollars a month and this month its 25 whyi did not request this change
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