Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Are there no options to call countries not included in any of long distance add ons?Also do I have to get multiple add ons if I want to call different countries? For example I want to call US and UK must I buy both add ons. I got the 300 Internationa...
I'm waiting for delivery of new phone--early in new year. Current phone is old (iPhone 6).The new phone will use an eSim, the old one can't.I want to take advantage of the Boxing Week Sale (50gigs / $35). I don't want to be without service while wait...
ON you Dec. offer I upgraded my service To 40 Gb. 5G. The offer stated I would receive a new SIM for 5G. I haven't received a SIM or an direction on how to acquire the offered SIM!
I am assisting a family member to have a PM account which I am paying for and using my email address, he has gone through the PM app to activate the account with the new sim card and I received a email to confirm as such and it could take up to 5 hou...
I bought a physical sim that came in the mail but at the same time I bought a subscription. I am tryingt o activate the SIM but it will not allow me to do so without buying a subscription. I already bought one so I am not sure why it isn't being reco...
I tried to port my number and it told me there was a failure with activation. i think at this point I’d like to get a new number just to make it easier but there’s no easy way to contact support. I sent them a ticket with no response.
Hello, I think I made a typo for the MEID. I received a message from Public Mobile telling me they will contact me shortly but nothing. I tried the chatbot but it redirects to me submit a ticket with 404. I tried to clean the cache and it's still 404...
I just became a customer. I set up everything and went through all of the steps last night. I thought my eSIM was fully activated but I have no network no messaging capabilities.. it just says SOS at the top of my screen. I need help, I need my phone...
Just trying to activate and am unable to complete process.
I have some built in savings right now: $2/month for loyalty and $2/month for paperless (I think). I’m considering switching my subscription but it says I “will lose all current promotions “. Is that different from my savings or will I lose those per...
Hello, when I ported my old telephone number, I was told (by chat) to do it after activation. Since then, I have two numbers on my device, and my ported number cannot make phone calls, and the temp number cannot get text messages. All my messages Are...
Please... I need a PUK code.. I'm urgent.
I'm trying to switch to this subscription https://subscribe.publicmobile.ca/en/pe/activation/plans/30GB-4Gspeed4But when i go to my account and click "change subscription" i don't see it.
Lately, when I try to log into my account, I get a black screen with, unauthorized, at the top. I have set up the app to recognize my phone, and this still happens despite that. I can get back into my account, but only after clearing the cache, and t...
Hello,We are going away again for the winter and will be away for 4 months. Can we still suspend the account for up to 90 days and keep the account and number. It worked for us last year but want to make sure it is still in affect.Thank you, Mare
I subscribed last night, and after enabling the E-sim I got logged out of the app. I tried logging in again and I wasn't receiving the two-factor authorization text. I figured this was because my number was in the process of porting and went to bed.T...
I still can't transfer my number from another carrier. I managed only partially - got the SMS from my old carrier and confirmed that I wanted to transfer the number to Public Mobile, but then got an error message from Public Mobile.Then in the Profil...
Is it possible to transfer my phone number from one Public Mobile account to another Public Mobile account? I tried but I keep getting an error message that says I should enter a valid Canadian phone number. Your help is greatly appreciated. Thanks!
I want to change my current plan to a Boxing Day plan, as seen below and would like help to do so, also if you could answer just how long that price for the Boxing Day plan would stay applied that would be really appreciated!
I try to login but the verification options I get are only text message of the code to the lost phone or voice message to the same phone . Now what??
I have the canada-us plan with 60GB and the data and text is working fine in southern states. My husband has the same plan and all works fine on his phone. Also, I even paid for a roaming plan to see if that would help for the time I will be in the ...
Why am I only able to see the 3g plans from my account? If I log out I can see the other offerings, but not when I’m logged in and under the change plan link.
Hello,I recently activated my Public Mobile SIM card, successfully transferred my old number to Public Mobile, and confirmed the transfer by replying "Yes" to the message from my previous provider. However, I am encountering a significant issue with ...
Hi there,My friend referred me here but when i registered my account , i did not see a chance to add the referall code. how can i add it now. Thanks
Hey, I'm trying to get in touch with my mom in Uganda, but the call isn't going through and keeps getting dropped. I've got over 600 minutes for international calls. Any ideas?
Hi there, I want to confirm im eligible for public mobile before i switch from fido. I have an apple SR I also want to confirm my number will be able to be ported.
I have been trying to process payment all day but it keeps saying unable??
Hi, i have ontario number and moved from Ontario to alberta. I want to switch to alberta number since it’s still charging me 13% hst. Is there any way for existing customer to change it’s number and get a alberta number? Also, i want to switch to esi...
the eSIM was not installed in my phone. May you send me the QR code for eSIM? thanks
I accidently added a US add on. I don't need it until January 7th.
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