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Text messaging not going through

Dianna58
Great Neighbour / Super Voisin

My husband and l are Public Mobile customers. A couple of days ago when l send him a text to his iPhone he is not receiving the text on his phone, he is getting it on his iPad. How do l fix this. Thank you

1 REPLY 1

slusagm
Mayor / Maire

It could be that you are using iMessage and sending it to your husband  AppleID instead of the phone number. Make sure your husband's phone is set to receive iMessages from the AppleID by going to

Settings>>Messages>>iMessage "Send & Receive"

If your husband's email address (Apple ID) is not checked on the phone, then any messages sent to the Apple ID will not be displayed.

Another thing to try ,  On the husband's iPhone, switch off iMessage. Restart your iPhone and restart iMessage.

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