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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 25 Bravos

I can't sign in to my community account.

When I try to sign in with my Self-Serve email it keeps telling me to create a nickname. I know for a fact the emails matched because I was receiving community rewards. What do I do??ETA: This is a second account I just made to create this post.

gb23 by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Resolved! Can't login to my account

I'm currently out of Canada for 4 months, and just before leaving Canada I was trying to remove my credit card from the auto payment method in My Account, the Public Mobile website was under maintenance and wouldn't let me login to My Account. Now th...

Sajid2211 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! What happens after 90 days expires?

If I do a 90 day plan, does it automatically renew another 90 days every 90 days or does it end and make me pick a new plan once it is up?

Anonymous by Not applicable
  • 2 replies
  • 0 Bravos

Resolved! Could not login to my account

Hi all,I have recently activated my plan on April 23rd.  I forgot to pay for this month.  I tried to log in to my account to pay online,  but I could not login.  I tried to reset my password too.    Could anyone help me please? Thank you in advance

Mypb05 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Lost phone, sign-in 2FA problems

I lost my phone, somebody found it, we've been playing email tag trying to figure out a way to meet up and get my phone back to me.Still ... I'm a little paranoid. I'd like to flag my phone as "lost/stolen" in my account. So that the person who has i...

Korth by Mayor / Maire
  • 11 replies
  • 5 Bravos

App unusable

Greetings.My wife and I each have a PM account, but I look after both (payments, add-ons, etc.).  The app won't allow me to switch accounts.  When I log out of mine, then try to log into hers, it takes me into my account, even though I used her e-mai...

Anonymous by Not applicable
  • 3 replies
  • 1 Bravos

Community account now inaccessible

Greetings.I've been with PM for almost eight years, and been registered in the Community.  I just tried to access my Community info, and it asked me for a nickname.  I already have one (marcnoel), but it said that one was taken, so I created a new on...

Anonymous by Not applicable
  • 2 replies
  • 1 Bravos

Sim Card Issues

Hi, my name is Anya.This is now the FIFTH time I've reached out to Public Mobile customer service community for assistance with my sim card. Due to the public mobile community website update, I'm unable to log into the account I originally used to as...

anyae1 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Can't login to my account

Enter username/password at login screen, then I am presented with a screen saying "welcome" and "let's complete your activation".  There are two buttons "resume activation" and "go to login page".  Clicking either option brings me to the login page. ...

Anthony14 by Good Citizen / Bon Citoyen
  • 11 replies
  • 2 Bravos

Resolved! Data Usage Appears as NaN

I cannot view my data usage, it just says NaN with no numbers or filled bar portion. I saw on a similar post that its a common issue and I need a ticket to solve it. Help Public support!  

InternM010 by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

Cel Phone

Public Mobile tells my husband that he has no minutes left when he makes a call.  This has never happened before and he hardly ever uses his phone,   once when he did use it extensefully it did not reply that he had no minutes left and had to purchas...

Pewee1 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Data Addon Limited to 30 days?

I used the app to purchase a 3 gig addon today, without seeing any information that it would be limited to 30 days and it would not roll over as shown in my account. Is this the case?  I am a light user and would never use this much data in a month. ...

Rudy4 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Where are 3G plans?

I can only see these plans. Where are the $15 and $25 3G plans? They are removed?

hzhang12 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Locked Out

A family member is also a public mobile user. Their payment info needs updating, and the disastrous, new eversafe login does not recognize his previous email on the account, so they are locked out of the account. Forgot email option sends the resulta...

alynn by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Phone Port Error

Hi there,I'm trying to sort out an issue that arised when porting my number into Public Mobile. I was in the process of porting my number out of Bell and then changed my mind. I have since told Bell to cancel that port and Public Mobile actually call...

Yosavon1 by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

My phone number is showing up as scam risk

I was informed by a friend that I tried to call today that my phone number comes up as "scam risk likely" and I'd like to fix this if possible as this is my main contact number for my work too. Any help would be greatly appreciated. 

maggie77 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

PUK lock

I have gotten locked out of my phone due to entering the wrong PUK code several times(didn't know I had set one) and now it has notified me to contact my service provider to get the unlock code for my sim card to be unlocked. How do I get this PUK un...

Kait95 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! How To Change Credit/Debit Info?

The card I was using no longer works but I can't actually change which card is used, I just get led to a chatbot that doesn't even give me an option to change my credit/debit card.  What the heck can I even do at this point? This new website change i...

ZoeOnGP2 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Checking Data Usage

I just went on the new website and wanted to check my data usage and it says NaN. What does that mean? It will not give me how much data I have used on my plan. I am on the $25 for 1gb plan and wanted to check it since they made all these new changes...

saharding0005 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Do data add-on purchases still roll over?

The wording on the website now explicitly says data add-on purchases expire 30 days after purchase. Can anyone confirm this is true or is it just another cosmetic issue with the website?Thanks!

BDover by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Change in subscription - best approach

Hello team, I am on the 40$/15G plan. I want to move to the 39$/20G plan. I tried changing the subscription online and it asks if I want to do it now or on renewal. 1. If I change it now, will it attract charges? Or will my plan be prorated? 2. Is th...

gokhaleameya by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Data being used at odd hours

I'm surprised not only to see how my data is being used but also the time of day at which is reportedly being used (sample in picture below). In what time zone are those times reported? At those times I'm always home (Calgary, AB) and my phone automa...

MdeA by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Port my number

I want to port my number to a different provider

jimmy8787 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos
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