Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone,I recently moved from Manitoba (204 number) and now reside in Alberta. My credit card is set-up with my new Alberta address. I’m wishing to port my Manitoba number. My question is when signing up via the app, will entering my Alberta post...
Hi,I am trying to sign up for a 20GB plan at $39. However, when I enter my card info and click proceed to payment, I get an error stating that payment has failed. Please try again later or use a different payment method. I don't have another credit c...
Help me!;! I have extra gift dataCan't access
I need help on unlocking my PM SIM card! I tried attempting to unlock it myself but it’s now PM end to unlock it for me!
Probably old news, but I just got back from California in a known dead zone for 3G service. I'm happy to report that calls worked flawlessly now that I'm on VoLTE. So happy to have my own phone number while I was down there.
Hi, I was notified by text that I needed to update my auto payment details. When I logged in to update information (I am dealing with 3 accounts total), I have noticed I have been charged $65 for each of the accounts rather than my original $25 plan...
Why can't I send text. Says failed
Both from my home at the same location, on a 4G plan. I'll try I'm different locations over the next while, but as-is I think I'm better off on the 4G network.5G network 4G Network
I have an iPhone.. I am currently out of data.. when I leave wifi I don’t receive messages until back on wifi.. my messages also don’t send.I have cellular data turned on.solution?thx
It is still displayed in my account's add-ons...will it work on my next trip to the US?
@CS_Agent- I ordered a new SIM card on may 10 and still have not received it.
trying to private message @CS_Agent but says no matches found. Unable to request refund and return instructions for recent phone purchase from May 19, 2023. Please advise. Thx.
Good eveningI have 2 accounts with Public mobile, and the phone associated with both were lost.I have deactivated the sim 2 weeks ago before this site changed.I have received the SIM cards, and now trying to access the account to reactivate with new ...
I have 1024 MB plan, but I've noticed my phone doesn't have internet. This problem has made me so uncomfortable when I go outside. (I have an iPhone 13)
So my phone got stolen. I got my phone back but the SIM cards missing. Because of this I cannot sign In to my normal public mobile account since the 2fa code goes to that number. So I’ve bought a new sim in hopes to swap my old number over but since ...
Hellonew SIM card in an iPhone 6 says no service. shows public mobile as the carrier in settings but no service.
Hi im being overcharged on my monthly bill. I have the $40 for 15gig plan, but my rewards($6) are not being deducted from my bill, as a result im paying $42 when it should be 35.75
I have yet to download the new app. If you have tried it, what are your thoughts?Recommend?Do not recommend?Any details would be appreciated. Thank you
Hi signed up for a new account. Once I selected a number I got error subscription activated issue contact support
I'm not sure if this information is posted anywhere. If I refer a friend and they use my referral code, do they need to provide anything else? My name or phone number?Thank you
I purchased a sim card and tried to activate online, when I get to "Let's complete your activation" I clcik on "resume Activation". i am then prompted to a screen that tells me download the app; so I do that, then the next screen says "subscription...
Got error message that something went wrong with subscription. To contact support
@CS_Agent im unable to activate my new sim through the app and the mobile phone
My grandson’s phone number is not working. When I call it’s says invalid U.S. number
I just got my sim card in the mail. I Go to use the app to sign in but when I get up to the part where I have to pay I hit "pay now" and it just doesn't progress.On web I go to subscribe and I end up getting an error message (ERROR: XXX). I tried on ...
It says my account needs a us roaming add-on. We don't live in the US and my wife isn't there.
Update credit card but still does not take payment.
I've lost my phone, and I can't log in without the site sending a code to my phone and SIM card... which I don't have. The chatbot was useless. How can I cancel my service?
Hi there,I selected a plan today and set it to change upon my renewal date. However, I changed my mind a moment later and cancelled the change. After that, I just can't choose another plan anymore. The page is stuck at the "loading" phase. Please see...
I require documents that prove the ownership of my phone number but there isn't anything like that available @CS_Agent
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