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how to transfer phone number to new iphone when you have an eSIM?

I recently bought a new iphone. I moved the physical sim card from the old phone into the new one, and when I was setting up the new phone, it said it was 'unable to transfer phone number to new device.' I have contacted the customer service agent he...

Second phone number not in profile

Hi, I got an email my second phone needs the credit card updated, it will turn off in 5 days. I went into my profile, but only see phone 1. My other number Phone 2 is not shown. So it must have its own profile, but I had no idea. How do I access that...

Need to transfer my eSim temporarily to another phone while current gets repaired

Hello,I have a phone with eSim, and need to send it in for repairs. Have another phone that takes eSim so was hoping I could just transfer it over to my temp phone.Looking at help guides it looks like I need to pay $ for a new eSim, activate on temp ...

eSIM suddenly not connecting

Unable to connect to PM as of Jan 31 AM, despite the service running smoothly just yesterday! I tried to reset my network settings, airplane mode on and off, and restarted my phone multiple times. My job is reliant on my phone coverage!! Any tips to ...

Wife switching from FIDO to PM

My wife will be switching from Fido to PM ( I'm already here) soon. She needs to keep her current number. I have read many posts about switching, although not sure which is the best one. A couple of questions:1. She only has one phone ( new Samsung A...

Re: Getting weird calls from "V" phone numbers. What is going on?

Subscription date

Hello,i need to know my subscription date on public mobil ( the exact date my phone number were given to me).where can i get this information?thank you

There is something wrong with activating new sims.

Unfortunately there seems to be something wrong with activating new sims.  I'm a long time user and holy wow is activating a card now impossible. From payment failed attempts, to the app not loading correctly, to app page circles that "load" without ...

Payment change

How do I change my payment arrangements so I can make my own payments instead of automatic payments 

Making a payment

I signed into My Account, but cannot find the section to make a payment. I usually make them by phone but the system would not take it, for some reason.There is no Payment tab that I can see.where is it? Thanks.

My phone doesn't have MMSC proxy in APN setting, can't receive photos or videos via text

My phone doesn't have MMSC proxy in APN setting, can't receive photos or videos via textNo sure what to do

International or USA?

My plan has unlimited International Text.....I will be visiting the USA for 4 weeks....is the USA considered part of  International texting since I live in Canada...... or do I have to purchase a USA Roaming bundle?   HELP!

line Transfer

Hi There , I switched from lucky to public for my daughter smart watch Kids Smart Watch for Boys Girls, Smart Watch for Kids with Phone Need 2G SIM to Call everything went good , public mobile subscription is active , no lucky mobile account anymore ...

No Service

Set my plan to change upon renewal which is today and now i have no service but shows the amount was taken from my account. 

USA talk and text add on

I have USA talk and text add on. But I tried to make a call to the USA from Canada last nite and it didn’t work ?? 

Re: Subscription Renewal Timing

so if my subscription ends on Jan 31 , does that mean I can still use the service until 1159pm Jan 31? Or 5pm? Or 1201am as soon as Jan 31 hits , it shuts off my service without a card payment? I see nowhere that gives clarity on this 

General topic:- what happens if we do top-up by mistake?

i had 2-3topips i did it by mistake can i got refunded or exchange to my plane?

unregistered PHYSICAL SIM after removing eSIM

Hello, Looking for some advice on removing a second eSIM then my physical SIM now says unregistered SIM and my has zero network, I cannot dial out or send text message and.go.on the internet. Any help would be greatly appreciated. Thanks. 

confirm identity on new phone - failure

I cannot confirm identity on new phone because i do not receive text or phone message. I cannot make or receive calls. Can receive text from another person, but not from Public Mobile. what is wrong?

Help!!! I have been charged for an old number for over 6 month

All attempts to get this resolved or even get a response failed. Please help.a phone number I changed since May last year, only remains in my verification . Never used since then.i discovered that while I was away sick, my current number and the old ...

Full access code

It says it is sending my full access code to my phone number but I'm not recieving it 

APN

I need correct APN settings for my Ulefone armor 17 pro. This model is not shown when I use provided link for new APN settings. Other models are shown but menus differ 

Sign up failed...

I can truly see how customers find the app frustrating to sign up for the service. I was helping a senior neighbor this evening try to sign up for Public Mobile. It was like a vicious circle over and over again.Download the app an a wiped phone.Selec...

Need phone number

Need phone# to have Apple ID. can't download app without Apple ID. help me please. what to do?

Number Transfer

Hi there, I am having trouble transferring my number to rogers. They sent multiple port request but it doesn’t work. Can anyone help please, thank you.