Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Setting up new subscription

I helped set up a new subscriber and it the process seemed to have ordered and paid for SIM card when one was also included after paying. Can’t contact anyone to cancel . Very difficult to manoeuvre around this site and impossibly to speak to anyone ...

Porting error, incorrect ESN/MEID

I received this text message when trying to port my number over from Virgin. The link in the message is broken. I think the issue was caused by me when I moved my old virgin Sim to a different phone during the transfer. I called Virgin but they said ...

Plans for new activations - possible to get them for existing clients?

Hi, has anyone tried to get in touch with customer service to see if it is possible to benefit from a plan offered for new activations only even though they are existing customers? My son just got his first phone and his plan is much more interesting...

Resolved! retry port in process

need PM to retry port in to transfer my phone number from telus.

Switching to a 4G plan with a 3G phone

Hi, I'm thinking of switching phone plans to the $21 monthly 4G plan. My question is, if I switch to this plan, will it also work with my older phone's 3G only capabilities?

Re: Monthly Subscription

same here, did we lose the $2 discount for autopay? I'm only getting 1 point for the 1 referral, but no points for the $2 autopay discount that I was getting monthly before forcibly switched to the point system.

Losing add-ons if I change my plan

I would like to change my plan, but I have a lot of add-ons from previous rewards. Will I lose all of those if I change my plan?

Resolved! Canada/US roaming

If I have a Canada/US plan for $40.00 per month, do I still need to purchase the data roaming add-on?

Cannot make a phone call with my phone

I’m am a subscriber and I changed my phone from iPhone 10 to iPhone 12. I was not able to use my new phone to make calls then I purchased a new SIM card because because I had an eSIM previously. Please help

Resolved! Stolen Phone

My phone got stolen, so I wanted to suspend my account, however I can't sign onto my account due to 2FA. Not sure what to do to go about suspending and logging into my account.

Can anyone help with getting the account number from Virgin Plus

I am trying to port from Virgin Plus and i have been given 3 different account number all of which did not work, does anyone have an idea how to get the correct one ?

Drop Calls

My phone drop calls more often than before. I have turned off my phone and reset it. Nothing has changed.

Error : not registered on network

I've tried everything it seems but replace the sim card. My plan was suspended but thats never an issue in the past when I wanted to dial #611 and add a voucher. With error, I can even get a dial tone.I need help, cause now I added this voucher in ...

Charged twice after changing plan

Public Mobile charged my credit card on May 30 for June for my previous plan. I changed my plan on May 31 and they charged the new price as well. Will I get a refund for the payment made to my previous plan?

Resolved! Monthly Subscription

I'd like to ask. As far as I know I am charge 9cad for my 15cad monthly subscription as part of my rebate. But yesterday I was charged 15cad. Are rebates still available?

Calls dropping

My calls are frequently dropping multiple times a day. I talk for a few minutes and it drops after a few minutes. I have full bars data is fine.

Credit card

How do I change my credit card, it is not updating

monthly bill

why has my payment gone up

USA Data

My USA data is working fine. I just moved my wife to the same plan but her USA data does not.My phone seems to point to AT&T but hers was t-mobile? I tried to match all the settings with my phone as the template and still can't get it to work. Telep...

Change in billing

Hi,Why is my bill suddenly almost 10$ higher?Thanks,Caroline

No service

I just joined and transferred my number, the number ported through but my phone continues to say "no service public mobile."...not sure what to do..

How do I cancel and redo a number transfer request

How do I cancel and redo a number transfer request? The old provided has asked me to enter the Account number instead of the IEMS Number so they can verify

Resolved! No Mobile Data Service

I have been getting the message for the last couple of days “No Mobile Data Service - Temporary turned off by your carrier”.Anyone else getting this message in northside of Vancouver/Burnaby?

Resolved! Rewards not applied

@Moderator In my last bill the following rewards are not applied: 1. Autopay2. Refer a friend3. loyalty recognition

Resolved! Transfer SIM card to new device

Hello. I am trading in my older iPhone for a newer model and want to use my existing SIM card. Is there a procedure for doing this?Thank you for getting back to me as you can.

how do i use my friends referral code

how do i use my friends referral code to get a phone plan cause im having trouble

Unlimited Canada USA plan

Hello why do we still get a text to add the add on when we have the unlimited plan between the USA and Canada?

Transferred from VoIP. My old phone still rings

Hello community,I signed up and activated my account with the request of VoIP number transferred to PM account. I can call using my new device, but when someone calls or texts me, my old device still rings. I read somewhere it takes few days to hav...

esim not compatible

I just signed up. I thought my phone was e sim compatible but apparently not. I need the physical sim. My payment has already gone through! No customer support available in the chat box. How can I get this resolved?

Unable to accept jail calls

I have put money directly on my phone number so that I could accept calls from telmate since they have been prepaid for with money on my telmate account. But whenever anyone calls from telmate then I cannot answer the phone. I understand they cannot ...

Community

Forum Posts