Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Service Speed

I have a iphone SE 3rd generation. The spec. for the phone says it is 5G compactable. I switched from a 3G service to 4G , yet my phone indicates 3G service. I went to Settings - Cellular - Data Options - Voice & Data But the only options available...

Activation

I'm in the process of activating my account. As you know it asks for my current account number with my current provider. Once I submit this it will cancel my account however my wife is also on that account. If I proceed and activate my public mobile ...

how to cancel a ticket

how can i cancel a ticket?

Repeated sign-in to get into Public Mobile

This morning I signed in two times before I could get into my account. Are two complete sign-ins normal procedure? This has happened to me in the past and I thought it was me making an error but that was not the case this morming. wheni say sign-i...

Resolved! New phone

Hey all!I am currently using PublicMobile with a physical sim card and an older phone. My new phone will only be available for an eSim. Can I just get a new eSim from the website, attach that to my new phone and keep my number and subscription plan t...

Terminology used by PM

In MY ACCOUNT under REDEMPTIONS PM uses two terms, ATU and Tenure. What do these mean?

Phone not working

I can’t call or receive phone calls

Resolved! Being Charged with no Access to Account

Hi,A few months ago, I helped a friend setting up a PM account using my credit card information. Now, he is overseas and we I am unable to access his account to remove my cc information. How can I stop my credit card from being charged?

Lost my phone that has an Esim inside!!

So I have looked all over the community posts and on the subreddit but I have access to my gmail account+a new phone here for the time being. It cant use esim so I bought a public mobile sim card but I cannot for the life of me get into my public mob...

wifi calling

I know PM does not have wifi calling. does anybody know if PM will be offering wifi calling in the future. Everybody should be asking PM about this. I need it in my house. I changed from Telus to Public, and didn't realize no wifi calling. Everybody ...

Resolved! Referral Issue

I referred a friend this morning but did not have my referral code handy, at the time. His account is pending activation awaiting the complete transfer of service from the previous provider. Is it possible to receive credit for the referral?

can't text

can't receive or send texts

Resolved! new subscription plan

I put in to change plan on my next billing date last month. next billing date in mid February. I see the plan I selected is no longer available. ( 50 gig Can-US-Mex for $35.) Does anybody know if that selection I made will be honoured or I will have ...

Porting in different number that replaces current number

I have a public Mobile number 'A' and a VoIP number 'B'. I wanna keep number 'B' permanently by porting it to public Mobile which then replaces the number 'A' but keeps the deal I've got with public Mobile number 'A'. What's the process?

Iceland travel!

Im traveling to Iceland this year. Has anything changed within the last year, or am I strictly wifi use when there? I know we run off the Telus network and they have roaming capabilities, is this offered to PM as well? Has there been talk of adding r...

International calling to the 7 countries

Guys, did you try to do conference calling in between countries and does it work well? I am not getting HD calling symbol (I have an android) when calling and putting a Canadian number + UK number in the same call, and 1 person mentioned that the aud...

Help, We have tried everything! does anyone know why this might be happening

my payment has been processed..I cant login in. It keeps sending me to awhite locked telus page

Resolved! New Subscription Cancelation

How to cancel an order which is just placed as new subscription and the Sim card is yet to be sent out.

Resolved! SIM CARD SCAM!

purchased a physical sim card online. Credit card was billed on Dec24/2024. have not received it as of yet. it has been 26 business days. cannot create a support ticket. who do I send the support ticket to? why do i get a 404 error/page not found?Is ...

Account activation

I am trying to transfer my phone number and activate my account but it is unsuccessful. I am unable to retry as the app seems stuck on a page and ask me to get support. Can you try reactivating it?

Access

Why am I unable to access the internet with my data

Resolved! Refer a friend reward

Hello, I recently joined public mobile. I gave my referral code to another friend that also signed up. They recieved $10 which is awesome, but I have not recieved my $10. I became active with Public on Jan 19th. They used my referral code on Jan 28 w...

Resolved! Points to use

Hello,I redeemed my points for data but not reflecting in the system yet, any idea how long does take? When can I use them? Thank you

Resolved! Service

Hi, I just transferred to PM a couple of days ago and I removed the iMessage and FaceTime number because I was getting a message that my number will expire. Now I can’t add the number because it says that my phone number can’t be used by iMessage and...

Community Posts reading order

How can I view a Community Thread where the oldest posts appear at the top by default. It is very hard to follow when the newest posts are presented first.

Resolved! Lost iPhone - options for eSIM?

So, I lost my iPhone somewhere on my trip to Montreal - four hours before the flight back, to Vancouver.Thankfully, the person who found it was able to contact me and plans to ship it to me sometime next week. My sister offered me her old iPhone to u...

cancelled account

can i recover my my number ,cancelled 45 days ago

cancel automatic top up

please how do i cancel automatic data top up? public mobile keeps debiting my credit card

Who do I message regarding activating.

I bought a new subscription. And cancelled my other carrier before I could get aOTP.The welcome email I received had my account number mostly hidden except last 4 digits. When I go to log in to my account I cant because I can't receive a OTP to verif...

Resolved! Activation Summary email

I never received the activation summary email. Is there any way to get it resent?

Community

Forum Posts