Community

Won't allow me to reset a password belonging to a Gmail Alias account

I manage 4 different public mobile accounts using Gmail alias accounts for my immediate family members and 1 friend...  I have been doing this successfully for years and login in is no issue with all my accounts assuming I remember the password. I mu...

New SIM

I activated my new SIM card, my phone is unlocked, but it won’t connect to the network. Why is this? 

Password reset

Tried password rest many times but still not be able to login.

Can I still make phone calls & use data at Calgary

Hi,I will visit Calgary soon.  Just wonder if my phone still can be making calls and using data in Calgary since the plan mentions Canada wide, or buy add ons to use outside Ontario? Thank you.

Data issues

Can't receive calls but I can make them

I've been using Public Mobile since 2015 and now all of a sudden no one can call me. I have not recently changed my phone, my location or anything else - the only thing I did was text YES to a promo which upgraded my plan to $40/month with added data...

Need new sim but want to keep old phone number

Hello. I lost my phone a couple of days back and am in the process of getting a new sim card but I want to keep my old phone number. Can you please explain how I go about this?

Switched from 3G plan to 4G and internet speed is much slower

I've been using the $15/month 3G plan for two years. I thought i'd switch to the $40/month 4G plan to see how it runs, and the internet is about 10 times slower. If I run speedtest I only get 2mbps download. For those using 4G, what kind of download ...

Debit payment through account

Does public mobile have an option for debit card payment? 

voucher not working

When I attemt to place a call,or my husband attempts to call me from his phone....a voice recording says my account  plan does not include a US roaming add on.I do not have any add ons and do not want any.So why is this happening?This is my fist prob...

Mu Orders

On April 21 st I ordered the sim and the phone. It suppose to take 5 to 10 business days. Today almost one month later it is not delivered . Please help PUBLIC MOBILE.

SIM Delivere

Hi. I place a SIM online order on May 2, 2023 and received an order number were it says SIM will be delivered within 5-10 business days. Todays is May 16th and I haven’t received my order. 

Month away

I am going away for a month and a half, i want to pause my service but do not want to lose my number. Can anyone assist me

Cancel service

I’ve lost my phone so I have new phone and number new email new Apple ID so I have no way of cancelling my service or stopping payment last one may 3 2023 please help me

Failure to switch my plan to $40/15 GB

 Hello. I've been a Public Mobile customer for almost 11 years (G- Band, ZTE N762). When Public was bought by Telus, I bought the Motorola G and signed up for the Legacy plan: $120 for 90 days of unltd province-wide talk, 12GB of4G data, and unltd te...

I'm wondering if I can stop all texts to my phone?

I set up an account for my aunt in Long Term Care, with a flip phone so her friends can call her and she can call them. I get a panicky call about once a month because it's beeping and words are on the screen (today it's a notification that her minut...

I cant log in to my account

I’ve cleared the cache and cookies before trying to log in, I’ve typed in the password and didn’t copy/paste it, I’ve tried using a new incognito window in Google Chrome. It’s not working

I am getting a 6ut1 error when trying to make a call

Hello!I don't know what to do, every time I try to make a call I am unable to. I keep getting this:"6ut1 the number you have reached is not in service"

lost perm access to email. wants to verify me via email? unable to login

lost perm access to email. wants to verify me via email? unable to login refill account or update etc