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Unsubscribing

Helen14
Great Neighbour / Super Voisin

If I want to unsubscribe, can I do this at any time and is there a fee 

Thanks

7 REPLIES 7

HALIMACS
Mayor / Maire

@Helen14 wrote:

If I want to unsubscribe, can I do this at any time and is there a fee 

Thanks


Yes, anytime @Helen14 

No fee.   The only 'charge' will be to resume a service when (if) one is choosing to do so, within the allotted time in which one must to retain their account.

Just be sure you know what you're really wanting to achieve by unsubscribing before taking that action.


@BKNS27 wrote:

@Helen14 

Once you unsubscribe, remember to subscribe before 90 days or your account will be closed, SIM stops working and you lost your number but don’t wait for the last minute…subscribe around 88 days encase there are issues. You can unsubscribe anytime and no extra fees.


The above isn't accurate.  Unsubscribing from autopay does not stop immediately stop the service.  Also, resubscribing to autopay will not resume service as payment would need to be made manually.

BKNS27
Mayor / Maire

@Helen14 

Once you unsubscribe, remember to subscribe before 90 days or your account will be closed, SIM stops working and you lost your number but don’t wait for the last minute…subscribe around 88 days encase there are issues. You can unsubscribe anytime and no extra fees.


@TheSterlinger wrote:

You can unscrbibe at anytime,  no fees to do so. You will loose the remainder of your renewal fee for that month as it's prepaid. So the best thing is to leave as soon as possible to your next renewal maybe 2-3 days that way, you will not loose as much money.


As long as payments are stoppeed before the next renewal, it makes no difference when a customer does this.  The service will continue working until the end of the current billing cycle (assuming that the number isn't p;orted to another carrier).

TheSterlinger
Mayor / Maire

You can unscrbibe at anytime,  no fees to do so. You will loose the remainder of your renewal fee for that month as it's prepaid. So the best thing is to leave as soon as possible to your next renewal maybe 2-3 days that way, you will not loose as much money.

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