I want to change my plan to the one which is not available for me. Can I do it without unsubscribing

[Phil_Adelphus]

@GalaD  Got it. Thanks. And if I am unsubscribe and subscribe again, I need to order a new sim card which I will receive by mail, correct? So, I will be without phone service for some time, right?

You can buy a new sim card at a corporate Telus/Koodo store or Mobile Klinik, or order from Amazon.  Delivery from Public Mobile can be slow.  If you unsubscribe and then resubscribe you won't keep the same phone number.  To do that you would need to port out to another carrier and then port back in.

[GalaD]

Oh, I see. On computer.  Good to know this, thanks.

[Yummy]

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@GalaD wrote:

Thank you for your response. I thought maybe I can do it somehow through an agent, but I don't remember how to reach an agent here.

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You will have to open a ticket through chatbot. Bottom right round icon (on computer), type ticket and follow prompts until you get link to create a ticket.

[GalaD]

Got it. Thanks. And if I am unsubscribe and subscribe again, I need to order a new sim card which I will receive by mail, correct? So, I will be without phone service for some time, right?

[hTideGnow]

sorry @GalaD , you cannot 

you can only change to plan available on your Change Subscription page.  Some also tried to ask support agent but got declined.

[GalaD]

Thank you for your response. I thought maybe I can do it somehow through an agent, but I don't remember how to reach an agent here.

[Yummy]

You can change to plan ONLY you see on your account.
IF you do not see it then it is not available to you and you would have to go through process of unsubscribing and subscribing again.