Receiving calls

[Hockeymom77]

I just hooked up with public mobile and I'm having issues receiving phone calls. How do I fix it.

Has anyone else had this issue

[Hockeymom77]

Still having the issue. And public mobile is still trying to figure it out.

[Phil_Adelphus · Accepted solution]

@Hockeymom77  You probably need to contact Public Mobile customer support.  You can either open a service ticket at the chat icon bottom right of this page or, if that doesn't work, send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Hockeymom77]

I went esim and restarted my phone multiple times and still nothing. I can make calls but my mother in law says number doesn't work but she can text me just fine

[Hockeymom77]

I got a new number. I didn't keepy old number

[slusagm]

you just "hooked up" with PM, so new activation? did you request porting the number? did you get a text from old provider and did you reply Yes?

it could be stuck port, there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[Phil_Adelphus]

@Hockeymom77   After you activated and inserted your Public Mobile sim card did you restart the phone?  Is it both incoming and outgoing calls?  Do data and texting work?  Are you transferring a number from another provider, in which case did you answer Yes to their authorization text with the old provider sim still in the phone?

[Yummy]

Log in to your account and check if your account is ACTIVE.

Did you port your number in?