cancel
Showing results for 
Search instead for 
Did you mean: 

Switching Carriers But Lost Sim Card

JAnderson3
Great Neighbour / Super Voisin

Misplaced my PM sim card recently. Just signed up with Lucky Mobile and they say I may need to confirm the phone number transfer via text message. Can someone manually approve the transfer without needing me to confirm via text message please? I dont want to buy another PM sim card just to change phone companies. Thank you in advance!

3 REPLIES 3

BKNS27
Mayor / Maire

@JAnderson3 

Chances are that a manual confirmation can be done if you are porting out to Telus or Koodo.

You may have to purchase a new SIM as noted by @Phil_Adelphus  and change the SIM card number on your account to receive the confirmation porting text.

JAnderson3
Great Neighbour / Super Voisin

Thank you, I submitted a ticket.

Phil_Adelphus
Mayor / Maire

@JAnderson3  Probably the quickest and easiest solution would be to go to a Telus/Koodo store and buy a new PM sim card.  But if you don't want to do that then open a service ticket with Public Mobile agents at the chat icon bottom right of this page and see if they will help.

Need Help? Let's chat.