Phone number "not valid canadian number"

[827362616]

Hey there,

I am moving from Fizz to Public Mobile. I have only been asked for my phone number in the process, not my imei which i have and am ready to transfer. I have done this many times, any idea why my phone number is causing this error?

WHY IS THIS A POST??? "The following labels are not available here: what, I, am, so, confused, the, chat, told, me, to, message, i, am, about, to, give, up, invalid phone number, tired of logging in, please stop offering chat bot its trash, thank you"

"The following labels are not available here: help"

WHAT LABELS EXIST HERE???

[TheSterlinger]

Yes I see that now. It is a valid link so I don't know what happened to it...

[slusagm]

After you completed the subscription and confirmed the new number is working, if you have trouble to login My Account or have the same error when request porting, you will need to message PM to sort this out.  You will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[827362616]

I really appreciate the help, I will give this a try!

[slusagm]

@827362616 that likely is the reason

try to get a new phone number first and proceed to the complete activation step.   After that, make sure the phone works with the new number for incoming and outgoing calls and text.  Then login back to My Account or App and go to Profile page or Account page and click on Transfer phone number and try again

add: you won't lose your number.  No worries

[827362616]

What number will i be testing my texts/calls/data on if I haven't ported it over yet? Is there a chance I could lose my number doing this ?

[827362616]

Yes, stuck at the step in the subscription process about phone number transfer. I have had my session time out several times so there is a chance it got entered twice, I dont think so but I'm not sure. It's through the app and it sends me to a web to sign in, again, then I lose progress flipping back from my email to confirm its me. 😂 ugh.

I've already paid for the subscription, just trying to activate it.

[slusagm]

the error could mean the number cannot be ported, or it is a number already submitted with PM.

any chance you entered the number once already (and already submitted the porting request)  and you entered a 2nd time?

So, are you stuck at the steps about phone number transfer in the Subscription process now?

[827362616]

Thank you for replying, the link is broken.

[Chalupa_Batman]

Hey @827362616 

What I would recommend is sign up, get the plan you want. Make sure everything works first. Make sure you can make and take calls. Make sure you can text and receive texts back. Make sure data works. Sometimes porting through the app can be problematic. When everything is working properly, you can click on this link to port over your number. 

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

[TheSterlinger]

You can check your phone number here. If is ok, try again. Make sure you have downloaded the Public Mobile App and are doing it that way. Best to use account number instead of IMEI. 

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do