E Sim is not activating

[Lofty9987]

Every time I go to scan the email for the e sim, it says “unable to activate”. What can I do to fix the issue?

[softech]

@Lofty9987 oh, you shouldn't delete the PM esim.  You should have just  disabled it

yes, esim cannot be installed twice.  Now you need a new one

To rebuy new eSIM for FREE, first, download the app on your new phone and login. 

(if you have problem receiving 2FA on your phone, click Didn't receive code and then select Send email to receive the 2FA via email)

Once you are logged in , Click Account from the bottom, then click Purchase SIM Card and select eSIM. 

After it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

[Lofty9987]

When I first got the ESim, it worked on my iphone, but it turned off my Telus ESim. So, I was unable to text back to get my number transferred. So, I had to delete the Public Mobile Sim to get my Telus sim to work again. I was finally able to solve the Telus issue, but now I cannot redownload the ESim. I have tried using the QR code and resetting my network settings, but nothing seems to be working.

[softech · Accepted solution]

@Lofty9987 

yours is a new activation and the esim was not installed before?

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there