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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13794 Views
  • 113 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25180 Views
  • 183 replies
  • 26 Bravos

Help article links to nowhere?

@J_PM Why are so many of the links in the help articles going to nowhere? When I click on the link " For more information on "?" Click here" The link brings me to the page below.... Alternatively it may bring me back to the community.....sometimes to...

Screenshot_20230621_173018_Chrome~2.jpg

Resolved! Can't log into account without 6 digit pin sent to my esim number

i can't sign in without a 6 digit pin sent to my phone number of my esim that never was successfully installed on my phone. I'm trying to figure out what to do about that but its hard when every way I can access my account is with the 6 digit verific...

amiuareume by Great Neighbour / Super Voisin
  • 211 Views
  • 2 replies
  • 0 Bravos

Resolved! @CS_Agent Sign up process doesn't submit

1) I want to keep my current phone number and port it over to Public. 2) The signup page requires "N/A" to be entered into text fields (IMEI, Sim card #, etc) , but you can't type in those fields at all. Therefore, the page cannot be submitted.3) Cha...

Lepla by Great Neighbour / Super Voisin
  • 286 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation Error

This has wasted so much of my time. In short, I successfully created an account, secured it with a phone number, and when I then to subscribe, log in AGAIN. Once again logged in, I click Get Started...only to get the "WE ENCOUNTERED AN ERROR PROCESSI...

Heidi99 by Great Neighbour / Super Voisin
  • 421 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't pay plan payment abroad (Verification number changed?)

I'm currently away from Canada and in the UK. I had no problem signing into my account a over a month ago (May 1st) to put money on my account and to continue the plan so that I don't lose my phone number/account. (I had to make this account to post ...

Hailz by Great Neighbour / Super Voisin
  • 502 Views
  • 5 replies
  • 0 Bravos

Resolved! port in failed

i need help but tying to contact any one is hard as i dont like it

LanaLee by Great Neighbour / Super Voisin
  • 319 Views
  • 3 replies
  • 0 Bravos

Resolved! Payed twice for one payment

I upgraded my subscription to the 40 dollars for the 20 gigs and it charged me 2 times.

Josh9299 by Good Citizen / Bon Citoyen
  • 585 Views
  • 8 replies
  • 0 Bravos

eSIM not working

Hi there, @CS_Agent. I’m a new customer and I am transferring my phone number to Public. I have an iPhone 11 which I confirmed through your website was compatible with an eSIM. I am experiencing an issue where my network displays an SOS message. I be...

Gigii by Good Citizen / Bon Citoyen
  • 414 Views
  • 4 replies
  • 1 Bravos

Resolved! How to Transfer my PM eSIM to SIM Card??

Hi @CS_Agent I activated my subscription using the eSim service on my old device, and now I want to switch devices. Hence, I bought a new SIM card from the store, but when I use my new SIM on my NEW device, I have no network reception.I have changed ...

JeetRam by Great Neighbour / Super Voisin
  • 759 Views
  • 8 replies
  • 0 Bravos

Resolved! Changing plan

Can I change from 25 dollar monthly plan to pay as you go? Like a $0 plan/ monthly if I dont make calls/ use any data and still keep incoming calls active.Please let me know how. 

Anukul by Great Neighbour / Super Voisin
  • 346 Views
  • 3 replies
  • 0 Bravos

Subscription not renewing

Hello, I have paid for a new plan, but my subscription is not renewing no matter how many times i try. i even have a receipt downloading but it just says my subscription is still suspended, even after it saying successful. please help.

rivb2xx by Great Neighbour / Super Voisin
  • 330 Views
  • 4 replies
  • 0 Bravos

Service trouble

I have tried to renew my plan and have paid for it as well, yet my subscription will not renew. please help me! 

rivb2xx by Great Neighbour / Super Voisin
  • 194 Views
  • 2 replies
  • 0 Bravos

Resolved! Urgent!!! Porting out without a SIM card

Hello,I'm trying to port out to another provider but I dont have a sim card to approve the text message that's being sent. I lost my phone. How can I get around approving the port without a SIM.

gl12001 by Great Neighbour / Super Voisin
  • 428 Views
  • 5 replies
  • 1 Bravos

I switched for 5g

I paid for 5 g but I don't see 5g my phone is compatible 5g but I don't see it

Mart27 by Great Neighbour / Super Voisin
  • 290 Views
  • 4 replies
  • 1 Bravos

Resolved! payment

I have closed my public mobile account. I still have old account number. I made a payment to closed account. How do I get a refund? I have tried chatbot it was a waste of time. How do I contact a real customer agent?

confused5 by Great Neighbour / Super Voisin
  • 392 Views
  • 5 replies
  • 2 Bravos

Resolved! Call Forwarding not working

I have tried*67*xxxyyyzzzz#67xxxyyyzzz#and they don't work. How do I get it to work?  

mountain by Great Neighbour / Super Voisin
  • 412 Views
  • 9 replies
  • 1 Bravos

Resolved! correct email address

I can not log in my account, becauce my email address was incorrect in the system,it was miss one number  ,so I can not receive any links from public Mobile. Can I correct my email address?

chen3 by Great Neighbour / Super Voisin
  • 434 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to log into account

My phone service was stopped due to my credit card being suspended and a payment was missed. I'm now trying to log into my account to pay, but it is asking for a code sent to my phone that cannot receive text messages because the service is stopped. ...

Bandolin1 by Good Citizen / Bon Citoyen
  • 991 Views
  • 12 replies
  • 0 Bravos

Resolved! Huge issue with service

@CS_Agent - I was unaware my phone number was in limbo between my old serivce and new service because i was not able to receice texts from anyone, because of my phone number being in limbo. So i called my old providor yesterday and they told me about...

BethH by Great Neighbour / Super Voisin
  • 313 Views
  • 4 replies
  • 1 Bravos

Resolved! how to leave Public Mobile?

@CS_Agent I want to move to a different service provider as I am getting 10GB of 3G data per month for just $25. What is the process to discontinue public mobile service

Umang by Great Neighbour / Super Voisin
  • 817 Views
  • 12 replies
  • 0 Bravos

Is older Samsung phone compatible?

I had to resort to my old Samsung S3 until my current phone is fixed. Tried to insert my SIM Card, i do get texting and phone calls but no DATA internet. I have tried getting APN, etc So i am wondering if the old Samsung S3 is compatible with Public ...

Danielle1964 by Great Neighbour / Super Voisin
  • 333 Views
  • 7 replies
  • 0 Bravos

Resolved! Account is locked

Hi there, One of my public mobile accounts is locked. Every time I try to sign in and even after I update my password successfully, it doesn't let me log in. How do I fix this?

Tofu14 by Great Neighbour / Super Voisin
  • 356 Views
  • 3 replies
  • 0 Bravos

Resolved! Refer a friend questions

Hi everyone,I just refer my aunt to PM 2 days ago. I got a message that i just added to a refer program, and ask my to view of rewards, but when i check my rewards page, i see nothing change, Here are my questions:1. with the added to refer program m...

Meowington by Great Citizen / Super Citoyen
  • 1950 Views
  • 33 replies
  • 1 Bravos

Data Usage Contradiction

My data is no longer working and when I consult the Subscription Usage tab it says I have used all of my data.  However, when I View Usage History and when I look through my phone, I have only used a fraction of my available data.  What is going on? ...

Flyboy1969 by Great Neighbour / Super Voisin
  • 183 Views
  • 3 replies
  • 1 Bravos

Resolved! New SIM

I’m ready to activate my new SIM and start my plan. I want to transfer my current phone number from a different provider. What are the steps I need to take?

Amy97 by Great Neighbour / Super Voisin
  • 368 Views
  • 6 replies
  • 0 Bravos

i need to cancel plan

k i used an old sim card and set up an account with a phone number. Obviously the accout doesnt work and i need to cancel the subscription. But when i try to login to the account, it send a 6 digit verfication code to the phone number which i dont ha...

lori7 by Great Neighbour / Super Voisin
  • 364 Views
  • 5 replies
  • 0 Bravos
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