Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HI All, there is an active outage for AB for Mobile Data.With VoLTE, it might affect voice as well
Can I use my current phone plan in New York? If it is possible, I have a few questions:1. When I arrive in New York, how can I send a text message and make a phone call to my friend in New York?2. Can I use the remaining data from Canada while in Ne...
How can I retrieve my account number when I'm locked out?
At some point today my phone stopped ringing when my number is called. The caller is directed immediately to my voicemail as if my phone is off. I thought I must have done something to my phone settings but after messing with it for a while I finally...
I just purchased a physical SIM for my new phone and I need my phone number transfered, at the same time I would also like to know what's going on with my request to transfer my Telus phone number as my public mobile number it said it was approved bu...
Started a new account and tried to activate the SIM with a new number. But the app needed to confirm the choice before activating the number by.... sending an SMS code to the new number which they haven't activated yet until I enter the code.Now I'm ...
just an update at 7:48 PM Pacific timefrom what I’ve heard it’s from Telus removing the Huawei hardware that’s causing issues right now the 5G 4G LTE issue still hasn’t been fixed 3G is working intermittently. I’m not receiving calls my friend tried ...
i have problems lately with my phone. I have a subscription for use as well in the USA and Mexico. However when i was two weeks in the USA my phone only reported ‘no service’..and sometimes form a short while i had service of t-mobile. The internet w...
Bought a $25 public mobile card at Walmart and it does not work the pin number will not work
I keep getting finish my activation. I have had an account for year. I can't access my account !!!!
Can't send recove sms
I had a Public Mobile SIM card and switched to the Koodo plan last year. However, I mistakenly changed my SIM card the day before yesterday, and now I want to get the Public Mobile plan and SIM card again. Is it possible to get my previous number bac...
So I tried topping up my plan but accidentally put it on a different email and the money has already came out I was wondering if you could cancel it and get the money back!?
Hi there; I used my friend (his phone: xxxxxxxxxxxxxxxxx and code: xxxxxxxxxxxxxxxxx) referral link to created and activated my account and subscription two weeks ago, but have not received $10 credit. Do you think you can check it out ?thanks, min...
I switched emails and so how do I change my email on my public mobile account ? I looked everywhere
Hey guys,Long story short, I bought a new phone and installed a new eSIM, since PM doesn't let you port them from one phone to another. I have to send my new phone away for repairs under warranty and would like to switch back to my previous eSIM, whi...
Where can I find my referral number on the website?
Beyond frustrated. My son's phone can't text or call. No outbound, no inbound. There is nothing wrong with his phone. We have:Removed SIM card and re-installedRebooted itPut it in airplane mode and out of airplane modeNothing has worked. I have put i...
Anyone know we’re you can get some assistance with your account?? phone tells me when clicking on hot spot that I need to contact public mobile but that is hard when there are no contacts for assistance expect a useless robot messaging system
My reward points r not going to my payment plan, I would like for u to add them to my account t 29 points
Could you check our account, it looks as if someone else is using our account. There are a lot of numbers that aren’t recognizable and it seems as if they are using our data at the early morning. My husband couldn’t receive phone calls today, the pho...
I'm traveling to the states from Canada and would like to temporarily change my plan to one of the Canada-US plans. The chatbot indicated that I could do this by selecting a 30 or 90 day plan. I just don't see an option to select that when I go throu...
My $21/month current subscription had a clause "$19/month with a 90-day subscription" on it. How do I get $19 month? I've been a subscriber since June 2024 and doesn't the $19 /month kick in after 90 days? How does it work? I know that it is jus...
Suddenly, my iMessages and FaceTime (iPhone 12 Pro) stopped working... they won't turn on... "activate". I have tried meeting with apple staff at the Genius Bar to no avail... they were stumped. Has anyone experienced this issue and is there a fix? D...
I have been trying to activate my cell phone. I created an account on Public Mobile, activated the SIM card, downloaded the app on hlmy cell phone to finish the activation, but it won't let me log in on the app? I can log in on a computer, but not on...
Phone won’t connect to line. Can’t makes call
I have been trying to activate a friend's cell phone. We created an account on Public Mobile, activated the SIM card, downloaded the app on his cell phone to finish the activation, but it won't let us log in on the app? We can log in on a computer...
