Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I thought removing my esim and readding it would provoke a new number transfer, but now when I go to add it back it says the sim is invalid.Can i recover my esim? Or is it lost forever? If lost, how do i get a new one?
Help! I need some help I've been trying to solve this on my own.I requested a transfer and got several calls from public mobile, but didn't know i got them because I was on the sim of public mobile.I can still be reached at xxx.xxx.xxxx to help compl...
I can't find my payment history in My Account at PM. I changed my plan on Nov 23/23 (upgraded) and since then payment info has disappeared.Thanks
Hello,I tried to sign up using the spare SIM card I had, but it seems I can't transfer my phone number.Please, cancel the already processed payment of $32.48. Thank you.Thank you,SEOP.S. If you need more information, let me know.
I'm happy to finally be registered and my service is now seemingly active. However, after the activation process, I checked my banking app and it appears my credit card was charged multiple times. How do I get the erroneous charges reversed?Also, I g...
I need the authorization text resent porting from Fido to Public. Can an agent please help?
This is all I see when I am able to login into my account. I'm a new subscriber and just activated my SIM today. No options to change plans or payment or the usual options. Am I missing something?
I have an old (4 years) physical PM sim that I currently use. I was a 3g plan user until today. I am now on 5g enabled phone on the new 5g plan.. is there any reason I should switch to esim ? Will it be better for the 5g ? Also is it easy to switch h...
Hi everyone,Just curious if anyone knows if I can switch my Public Mobile esim to a Public Mobile physical sim card? and can I keep my existing phone number when doing this?I have had issues with some sites needing to send me verification text codes ...
How does one get points toward their bill for helping in the community as the reward page says ? Is there a certain number of braves or solutions you need to provide for a certain number of points? The rewards page says you get points for helping in ...
Hi there, I just want to make sure this will correct itself or if I will need to do something. I am trying to set up multiple new lines and none of them have been successful yet today, but somehow one of my accounts logged in. Somehow, it set up th...
the number transfer request has been sent this afternoon. and Feedom sent me the transfer authorization, but I missed the message and did not confirm within 90min. Now Freedom moblle needs Public Mobile resend the transfer request. I tried from my ac...
NOTE THAT AS OF SATURDAY DAYTIME, $29/10GB IS NOW FOR NEW ACTIVATIONS ONLY. i ASSUME IT WAS A MISTAKE WHEN THEY POSTED AROUND MIDNIGHT FOR EXISTING CUSTOMERS. Congratulations to those who jumped on it! Maybe 1am is a good time to check for new plans....
UNABLE TO SUBMIT A TICKET TO CANCEL MY ACCOUNT. THE PAGE EITHER GETS STUCK LOADING OR SHOWS 404
Hi I’m porting my old number to telus like fro public to Telus but I’m not receiving the text message to approve my porting phone number old.
after trying for hours, I finally made to the change my subscription page and chose a new plan. I chose change on renewal and clicked submit, but the page stuck on loading for a few minutes. so I tried logging out and in again, but this time there's ...
Hi!Hopefully will be able to get a Black Friday Sale for renewing my plan this weekend, if the website eventually works.But wondering why the 5G plans are better deal than 4G plans. So will my data work if I get a 5G plan, and use it on my 4G phone?...
Hello,Anyone know that if I register a plan today(Nov 24) with ɑ physical SIM card with payment of the plan and SIM, receive the SIM 10 days later (Dec 4th), and activate it in the Dec 12th, when would billing begin?Thanks
I've been trying to log in for over 13 hours today. JUST GIVE UP. The website is totally down today, as is the app. I waited in a que of 150 for hours and was told to download the app. That didn't work.I was told that the $34/mo deal will extend ...
I have a Zoomer number, but Zoomer isn't listed on the list of providers to port from. What do I do without messing things up?Also, I subbed to the 20GB $34 5G plan last week. Before I activate my SIM, is there anyone I can talk to to change this to ...
Please extend the blackfriday deals
Trying to get the Black Friday deal on our 2 Public Mobile accounts. Website has been down for hrs. Hopefully this deal is going to be offered tomorrow as well for existing customers. Really disappointed @links to members
tried 3 times. got charged 3 times (showing as visa authorized). new subscription plan sign-up on newly registered account never gets processed passed visa payment. Crashes. Never gets to number transfer / activation. Will not try again. Error ...
Anyone know what error 820 is? I can't confirm whether my purchase for new SIM & plan went through because I cannot log into the website. My credit card is showing two charges of $0.
I'm currently on a 4G plan and using a Samsung S10 phone which only has 4G. If I switch to a 5G plan, will the data still work at the slower 4G speed, or do I need to get a new 5G phone? Thank you.
try to get the plan with e-sim. it says failed to activate, the card got charged. can't log in to the account, and no email received from the public mobile. Not knowing I made a new email and got sim card and everything went through. does this mean I...
It says payment was processed but account was not set up. What do I do now?
i ported out from my telus plan to publicmobile, but nothing has worked as of yet.it gives me sim1 not provisioned, can't make calls, or have any data.I got the you're all set email at 8:30pm
I am coming from Koodo and have been frustrated trying to change to public mobile and transferring my number over. First my subscription activation failed, so I had an agent help activate my account. Now I am supposed to be able to acquire the e-sim,...
It said my payment was processed and to submit a ticket and go to Community to await a response. How does that work?
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