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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 102 replies
  • 9 Bravos

Resolved! new activation

flash sale.I have on hand a pm sim card, can I still eligible for the 2gb added if I activate it

vancetruong by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Lost sim

I need help please.  I lost my sim and I don't have an account created .If I try to create an account now a code is sent to my lost sim. How can I replace my sim?

Yuadoom by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

I don't get incoming calls

Most of my incoming calls seem to go to voicemail and do not ring at all. I did look this up and tried switching my sim card into an older phone then back into my current phone, it did not seem to make a difference. I really need my incoming to be wo...

Hanni by Great Neighbour / Super Voisin
  • 9 replies
  • 2 Bravos

Resolved! 2GB One-Time Data Bonus Not Working

Hello, I have a $15/mo plan with autopay, so 250 GB of data per month. I also have a one-time data bonus of 2GB. This month I burned all of my regular 250 GB of data, but instead of consuming data from my one-time data bonus, data just stopped on my ...

rstange2 by Great Neighbour / Super Voisin
  • 11 replies
  • 1 Bravos

Resolved! Declined payment

Hey guys,  I am trying to pay my phone bill but they won’t accept by card, they say that my bank is the problem but I went and they said everything was fine on their end, they have no reason to block my card or anything. I tried to register the card ...

Hortence by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Call cannot be made

Hi, I just bought a public Sim and prepaid $40 card, did activation but unfortunately not able to make any calls

Pankajsid by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Mobile data isn't working

My mobile data is turned on, but it randomly decided to stop working. I tried restarting my phone, twice. I took my SD card out then put it back in, nothing. How can I get it to work again? My account is still active.

Pandalover by Good Citizen / Bon Citoyen
  • 26 replies
  • 0 Bravos

Resolved! used phone rebate

i bought a used iphone through PM a couple of weeks ago.  when can i expect to see the $20 rebate? thanks. bruce

bruced by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

US Roaming - Incoming Call Works, everything else doesnt

Not sure what I'm doing wrong here, using an iPhone and currently in the US: - Roaming is enabled - Automatic network selection wasn't working so I manually chose: AT&T (no service), then chose T-Mobile (4 bars of service) - Incoming calls work (peop...

htmai by Great Neighbour / Super Voisin
  • 19 replies
  • 0 Bravos

Resolved! Calling from the US TO CANADA

Is it possible to buy a package from Public Mobile for snowbird that are travelling to the US for 4,5 and 6 months. The package should include illimited calls from the US TO CANADA.

gibo by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Adding 2nd Phone Number to Account

Hello,Is it possible to add a second phone number to my existing account? I realize the charge would double, but I don't want the additional hassle of creating a second account and separate payments. Would prefer to combine all in one if possible. Th...

Thorbr by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Sim Card in Unlocked Tracfone

I live on the border and am using a tracfone, Moto e5 .. i can call canada and usa with it.  I am not on a canadian plan because i have no coverage at my house.  The usa verizon/at&t are across the river from me.  I just want something basic for when...

Windy by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! TRANSFER NUMBER - No Text

I haven't received my text to let me transfer my number to another provider. I have tried multiple days in a row now.Please help ASAP. 

mralexbones by Great Neighbour / Super Voisin
  • 17 replies
  • 1 Bravos

Resolved! over charged

i got charged twice in my account this April 1

joanna3 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Phone isn’t working

I just got my PM account set up yesterday, and this morning I decided to transfer my previous phone number to my new account. It says the transfer was successful and the number is now my PM number instead of Koodo, but I have no service, can’t call o...

JollyGood87 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos


what does prod2 mean under the location on

Resolved! locked out of account

Hello, In March I tried and (thought) I made a payment reinstating my dormant account. Now it looks like the payment never went through and now my account might be shut down. Is the account still recoverable? Is the Tel number recoverable? Thanks Wil...

wbkahlert by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Payment

i just topped up my credit to 27cad. My phone died on me two months ago and I now have a ew instrument. Kindly let me know how to get my phone working. Thanks

0101efm by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Phone order question

I ordered a new phone on the Public mobile site over 10 days ago. The tracking says a label has been created but it hasn’t moved or even been picked up. Should I be concerned? Or just cancel my order and go buy a new phone? d 

dmsta by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! No incoming call and messages

I have activated sim and outgoing calls and messages is okay but not receiving any calls and messages…

Tulasha by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Bring over my old number

I was a Public Mobile customer. I didn't use the SIM card for a year. Now, I have bought a new Public Mobile SIM card, and I activated the SIM card with a different number. But, I cannot bring my old number. It says the number is not valid in Canada....

Hadi3h by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Resolved! Phone number changed but no in calls or out calls, nor SMS

I changed my old number for a New one and its been a week with an account that shows disconnected with my new number and my month is full paid.Im an existing client and Im frustrated of not being able to get my new number fully activated.

StevoPic72 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos