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Error 820, double charge on my card, can't log into website

Jo-duh
Great Neighbour / Super Voisin

Anyone know what error 820 is? I can't confirm whether my purchase for new SIM & plan went through because I cannot log into the website.  My credit card is showing two charges of $0.

2 REPLIES 2

hTideGnow
Mayor / Maire

HI @Jo-duh 

please double check with credit card to see if both are posted charge, could be just one of them is posted and the other is pending

if both posted and require a refund, please submit ticket with CS agent by messaging here

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Handy1
Mayor / Maire

Sites is down right now please submit ticket with support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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