New subscriber; credit card charged multiple times during activation

[Balti95]

I'm happy to finally be registered and my service is now seemingly active. However, after the activation process, I checked my banking app and it appears my credit card was charged multiple times. How do I get the erroneous charges reversed?

Also, I got a referral code from a friend but I don't see anywhere if it applied at all.

[Balti95]

The charges are actual debits. I see them on my banking app as distinct charges that all went through.

[softech · Accepted solution]

@Balti95 

for overcharged and refund, please open ticket with PM support for furhter help

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

For referral rewards, PM will deposit the $10 as Available Funds in your My Account within 72 hours.  The amount will stay there and can be use towards next renewal 

[Andy85]

Hi @Balti95 ,

Are all the charges actual debits or are some just pre-authorized debits without an actual deduction of funds? 

As for the referral bonus, it usually takes 72 hours to see the bonus applied to your account.