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Activated subscription and e-sim, App prompts to add new e-sim

VicD2025
Great Neighbour / Super Voisin

Hi new subscriber,

Activated through the application with an e-sim. Post activation and adding esim, the application did not bring up my new subscription and service did no work. Opened the application and it prompted me to add a new e-sim, which failed. I deleted the e-sim in the hopes the activation and service would work with a new esim and now I am still getting and error adding a new esim in the app. Can you assist me cancelling my previous esim that was deleted and allowing my account to add a new esim to my subscription. Thank you!

2 REPLIES 2

Dunkman
Oracle
Oracle

@VicD2025 

Did you get an email from Public mobile with a QR code for eSIM activation?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-eSIM-QR-Code-Now-Include...

IF that does not work, likely need to contact customer service agent.  Wait times are longer than usual.  

Handy1
Mayor / Maire

@VicD2025  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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