Community

phone not working

Transferring number

I’m trying to transfer my number from lucky mobile to public mobile but I already deleted my ESIM for lucky mobile and can’t receive calls or texts. Will I still be able to transfer my number?

can't get my account to open up on phone

I setup my account on my computer.  Have download app onto mobile phone but when I go to login the say email or password do not match.    On line I have subscribed to and paid for suscription.  Have a public mobile card in phone and have linked it on...

Cancel the new line just purchased

I would like to cancel the new line I was trying to activate. It took to long to activate and failed to activate. Super frustrated and would like to cancel and get my money back. 

Recover my phone number

I deleted my eSIM in error. How do I recover my phone number while activating a new eSIM card?

Payment information

I can't change the credit card information in my account. I just wanted to change the credit card to another one and just show me an error on the top of the page and I know what the steps is so I don't need the information on how to do it just I need...

Need account number

I am with public mobile and i need my account numberNumber is ###-###-#### 

90 day sub expired after 30

I get this message that my service is suspended and I'm thinking that's odd, I remember the transaction going through.Upom closer inspection, it turns out it was suspended after 30 days of the 90 my plan is for.Also upon closer inspection, we found o...

Billing Rate

Why did my billing increase from $34 + tax to $34.43 + tax?

Just activated an account. I am unable to receive or texts but my calls work

I subscribed to a phone plan yesterday. I was able to transfer my phone number and I am connected to the Public Mobile network but I am not able to receive or texts but my calls work as well as my data. My esim is the public mobile one. I tried resta...

no reception

I have no reception any more and cannot send text messages; of course internet is not working either. Any idea? My subscription was renewed so it is not a payment problem. 

service not working

Why is my phone not working? Already, I applied autopayment

esim not working

esim didint work after i bought plan and it makes me login just to say to contact support I have iphone 15 help me for the love of eminem

Voicemail Boxes

Is it normal to be able to “access another mailbox “ prompt when check for messages?

ported wrong number

I ported the wrong number by mistake when setting up my phone. How can I fix it?Thanks in advance

Forgot email address and password

My login credentials are invalid 

Error Updating Profile

I am having trouble trying submitting a ticket. It brings me over to a screen where it asks for a nickname. When I put a name in, it tells me that there is an error updating my profile. Anyone else have this problem?

credit card

how yo cancel my credit card information?

Ran out of Data and 10 days to go, can i upgrade to new plan & pay difference now

HelloI ran out of my 6gb data and plan renews on Sep 6th. Am i able to upgrade my plan now by paying the difference in $  and getting 20 gb ( new plan) - 6gb (old plan) = 14 gb till Sep 6th.  Starting Sep 6th new plan on renewal. Please let me know i...

Link to Request Support Ticket for PUK Code Leads Back to AI Support

My SIM is locked. I see there is a process to request a PUK code through a service ticket. However, when I click the link to go and create a service ticket, it leads me back to the generic support screens. Right now it's a circular path and I cannot ...

I am having 5G but internet was super slow

I was unable to view or share the insta stories I have been tagged and it kept on saying that I have a connection problem. I was able to view the message in insta thst said I am tagged in a photo but when I clicked it,it says I am having connection i...

Add ons

I’m going to Ireland and roaming and text how can I get this

Cant complete account set up process on iphone

Created an account, chose a subcription, paid for it and now unable to complete info step to port existing number over and finalize. Have rebooted phone, reinstalled public mobile app. Nothing works. Created a tickwt for help but honestly after wasti...

New account

 I opened an account today ( within the last 6 hrs) and discovered my watch plan isn’t supported so have requested to return to my original carrier . Given that this was opened erroneously by myself will I be able to request a reimbursement of the pr...

Account Login

We have a few accounts with public mobile, I need to update payment information and the email and password do not match, not sure what email address this account is on.  Can I reset my email to access this account?

how to recover an email to use for another public mobile account

Why does PM not give me 5G when I'm in Metro Vancouver?

I went with the lowest tier plan with PM until they changed their loyalty program and upgraded to the Can/MEX/US 5G plan in December. I've only ever gotten LTE or LTE+ despite my phone being set to preferred 5G.Having never had mobile internet previo...