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activation

that 2 hour line not work how long it's takingmy old provider is still work,

Family Member Passed Away

How do you close an account on behalf of a family member who has passed? I don't have their account number or which email they used

Phone not working

I changed my plan from the 1gb of data 3g plan to the 4gb of data 4g plan now my internet doesn't work and and I don't receive calls or messages and my outgoing texts don't work, I can make calls but the go through as unknown number.

Cannot get incoming calls.

Cannot get incoming calls. Message is cannot accept calls at this time. I've executed all the troubleshooting. I ported the number from Rogers 6 months ago so that cannot be the problem HELP!!

My Lock in not working

New Account and sim not working

 I just I just recently purchased a SIM card and put it in what I know is a unlocked phone And create a new account. I can see the public mobile networks when I try to select one I get an error message that says could not connect. In the list I see 3...

Phone Order

There was post that said after received the order number, then can using the order number to check at Canada Post. But my phone order was delivered by UPS. So can't check at Canada Post. If it's sim card order, may can check at Canada Post.

Re: Plan change, plan charged

I switched over to that plan, and now my service is not working at all... Only on wifi server... Been trying to fix solutions with customers support and nothing 

Missing Sim card

Hello:I purchased a pre-owned phone on August 29,2022 which I have received  But, unfortunately the SIM Card that I was suppose to receive has not yet arrived. Thank you

I need to talk to customer service to deactivate my account

I don't use my Simcard, since I am leaving Canada. Please remove credit card and deactivate the account.  

My Hotmail mailbox cannot receive the security code

Hi there, I don't know when it started. The public account I just registered wants to send me a security code but I just can't receive it. I can receive emails from the public community but the security code I have tried many times but can't get it.

Account number

My accounts suspended. I can’t see my account number when I sign in. How do I get my account number?

City I live in

I updated my address to alberta.  The system says Okotoks is not valid but I live there. T1S xxx even says it is valid

update plan

PM just updated the cost of my plan to $13.  No extra benefits.  For $2 more I can upgrade to the 15$ plan and get more but it says I lose my current promotion.  Does that mean I lose my existing rewards?  If so why should i lose them?

changing my registered email account

Hi, I already have an active Public Mobile My Account, but I want to change my email address.  How do I do that, please?

New activation and used 12MONTHS2GB promo code

I just activated (transferred from Koodo) and chose the $25/month plan. I used the promo code 12MONTHS2GB at activation and didn't receive any errors. But as of now in my account, I see only the base amount of data (1 GB). I don't see the 2 GB of bon...

Deactivated account

I went on the site on Sept 11 and paid 20 + tax using my credit card.  Now I am deactivated.  Apparently I should be paying 25 plus tax but that is not the amount that was coming up on the site.  I paid what it was requesting.  There is no record of ...

Plan change, plan charged

Hello, So my recent plan changed September 4th  to the $55.00 plan and I was charged for this plan. But when I go into self-serve it shows I still have the old plan and on my next renewal will be charged for that old plan? I think I need a moderator ...

Not receiving password reset link.

Hey there, I've requested multiple password resets to cancel my plan and can't get an email to reset my password and my saved password doesn't work. Thanks

Trying to xxxxxxxxxxxx pay a xxxxxxxxxxx bill to reactivate my phone

I set Credit Auto pay bill,but no discount

I have just setup credit AutoPay, But I cannot see any discount( 2$/mo) or discount,I can see next bill? or no discount?

Can I use 2 phone numberin my account?

I use email address  long in,but only one phone number,I need add another phone number with another email address, How can I add my another phone