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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2345 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30322 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42089 Views
  • 185 replies
  • 29 Bravos

Number won’t confirm on iPhone

New subscriber here, transferred number from Rogers, but not getting all texts. iPhone 14 can’t verify my number for iMessage or FaceTime. 

Robster by Great Neighbour / Super Voisin
  • 334 Views
  • 1 replies
  • 0 Bravos

resend transfer request

HelloI am trying to setup my Public mobile sim and port my number from Bell.I received the message from Bell asking for authorization. By the time I replied the request had timed out and it was cancelled by Public Mobile.Could you please resend the t...

nana51 by Great Neighbour / Super Voisin
  • 531 Views
  • 4 replies
  • 0 Bravos

eSim

 I tried to get a new eSIM for my Pixel 3, but the installation failed, leaving me without a network connection. While attempting to access my online account, I'm prompted to verify an access code sent to my phone number. Despite registering and payi...

7thStar by Great Neighbour / Super Voisin
  • 951 Views
  • 9 replies
  • 0 Bravos

Customer support please!

Ok. I'm not sure what the hell is going on but it seems as though public mobile's website offers no ability to message customer support! I mean it certainly makes one thing it should be accessible, but it looks like every effort has been made to avoi...

NF75 by Good Citizen / Bon Citoyen
  • 433 Views
  • 3 replies
  • 0 Bravos

USA data

I’m in the US and I have a US data package but I can not access the internet.  Does anyone have any suggestions.  I did check the information data base and made sure all my settings are correct.  I have an iPhone 12.  My wife has a iPhone 8 Plus and ...

Jay302 by Good Citizen / Bon Citoyen
  • 557 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM

Can I use my SIM card from my phone or do I have to purchase the public mobile SIM?

CO69 by Good Citizen / Bon Citoyen
  • 513 Views
  • 4 replies
  • 0 Bravos

Resolved! My SMS text service is not working

Hello Support, My SMS Service is not working after number transfer on either old SIM and New eSIM.For any app everyone is forced to use SMS/Text serviceKindly assist ASAP

J_JD by Great Neighbour / Super Voisin
  • 557 Views
  • 4 replies
  • 0 Bravos

Extremely slow data speed during day time

I'm currently facing extremely slow data speed during day time. Download is generally less than 0.5Mbps. The issue doesn't occurs (as in the download speed can reach at least 5Mbps, which is still very slow) if I switch to 3G or HSPA+ network, but it...

skyliu by Great Neighbour / Super Voisin
  • 698 Views
  • 4 replies
  • 0 Bravos

Unable to send/receive text messages

Just signed up for my subscription yesterday - I transferred my number over from another carrier. Confirmed the SMS to authorize the transfer and popped in my Public SIM. I Can make and receive phone calls, and data works fine, but I can't send or re...

Dawson2 by Great Neighbour / Super Voisin
  • 552 Views
  • 3 replies
  • 0 Bravos

Resolved! Husband wants same plan but no longer available

My husband is with Virgin but would switch to Public  Mobile if he can get the same plan as me which is unlimited Canada/u.s. calling and texting. I need to speak with an agent 

Alice66 by Great Neighbour / Super Voisin
  • 439 Views
  • 2 replies
  • 0 Bravos

Phone Number isn't verifying on my iPhone 12

I have successfully transferred my line from bell to public mobile, but I have not been successful with my messaging. I'm not able to access certain accounts because I have not been receiving codes from my number. I am able to make calls using my num...

RobertVSB by Great Neighbour / Super Voisin
  • 498 Views
  • 4 replies
  • 1 Bravos

SMS Gateway

Hello Community,I'm hoping someone can help. I am a PM user for a number of years. I am a volunteer firefighter and we use an alert system that sends a push notification as well as an sms to our phones. Recently, my phone has stopped receiving the sm...

Jyoung by Good Citizen / Bon Citoyen
  • 1442 Views
  • 10 replies
  • 1 Bravos

Resolved! Reimbursement

Hello CommunityI started with PM on April 6 and since then my phone hasn't been working until today when an agent finally made a recommendation to get a new eSIM card. That finally fixed the issues ( no incoming or outgoing texts, calls, data) and my...

FredCoco by Great Neighbour / Super Voisin
  • 509 Views
  • 3 replies
  • 1 Bravos

Resolved! Plan change.

I went through the change plan process to move from the 30g $40 that I have now to the 50g $34. Everything was fine for the change on renewal then I get a change failed pop up. this is day 2 of trying.  Current plan started Oct 2023. Next cycle apr 3...

Mikes911 by Good Citizen / Bon Citoyen
  • 463 Views
  • 2 replies
  • 0 Bravos

Resolved! sending and receiving pictures

having an issue with sending and receiving pictures,I can send to some people in my contacts but not to others.

layerforlife by Great Neighbour / Super Voisin
  • 502 Views
  • 3 replies
  • 0 Bravos

Resolved! Change Phone Number - Not Working

I changed my phone number (switched provinces). When I log onto my account, it says that my current phone number is the new number. However text, call, and data are not working. The only thing I am able to use is wifi. It has been over 16 hours since...

kmjkim by Great Neighbour / Super Voisin
  • 439 Views
  • 2 replies
  • 0 Bravos

Can agent

Hi how can I get in contact with a cs agent, I am a new customer but my activation was unsuccessful. It gave me a number from a list that was already in use. 

Omran by Great Neighbour / Super Voisin
  • 323 Views
  • 2 replies
  • 0 Bravos

Switch plan

I am going to switch my subscription to the 20 G plan. I want to know if my previous international minutes left will be transferred to my new plan? Since it is in the middle of billing circle will I get a refund? Will my previous referral reward and ...

Lily6012 by Good Citizen / Bon Citoyen
  • 389 Views
  • 3 replies
  • 0 Bravos

Resolved! My phone doesn’t receive texts in Korea

Hello, I have a trouble with receiving text messages. When I’m in Korea, it isn’t able to get texts from Canada like OTP text messages. My plan has international text option, my phone is iPhone, and I don’t know what to do. Please let me know if you ...

Yuminomit by Great Neighbour / Super Voisin
  • 464 Views
  • 2 replies
  • 0 Bravos

Old bills for Taxes

Hello, I'm looking for my old bills for tax purposes now that I am no longer a client they dont seem avaialble? Any tips on how to access those? thanks  

BarrettW by Great Neighbour / Super Voisin
  • 292 Views
  • 2 replies
  • 0 Bravos

Incoming call not coming to my phone

Hi @ADMINCL I recently subscribed for a plan and used the esim option to set up 2 days ago. The phone number was working. Outgoing calls and incoming calls would work. But it's not working anymore. Now anyone who calls my number is going to some othe...

Ratry292 by Great Neighbour / Super Voisin
  • 341 Views
  • 2 replies
  • 0 Bravos

No response after issuing a ticket

Hi, my account was on auto pay yet my Public mobile number stopped working. I'd like to reactivate it with the same number as I have the number registered in a few places. I have issued a couple of tickets, however, I haven't received a response from...

IS4 by Great Neighbour / Super Voisin
  • 323 Views
  • 2 replies
  • 0 Bravos
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