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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 87 replies
  • 8 Bravos


that 2 hour line not work how long it's takingmy old provider is still work,

jacob_kurde by Good Citizen / Bon Citoyen
  • 25 replies
  • 0 Bravos

Family Member Passed Away

How do you close an account on behalf of a family member who has passed? I don't have their account number or which email they used

toriaa by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Travelling to Hawaii

Hey everyone, I am travelling to Hawaii at the end of the month and intended on getting the US add-on, however I am now reading that 3g networks in the US have mostly been disabled.  This is an issue for me as I need to use my phone to receive calls ...

foreverkayla by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! New SIM doesn’t work

I just switched the public mobile and kept my number from Koodo. I’m getting no service at all. No calling or data. It says SOS at the top where my signal should be.  

Shjhfr by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Plan change not showing

Hi, I changed the plan on my sons phone for the renewal on the 10th. My account was charge for the change but it is still showing the old plan on my dashboard? Is there a way to get this fixed? Thanks, Shawn

Shawn1981 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Phone not working

I changed my plan from the 1gb of data 3g plan to the 4gb of data 4g plan now my internet doesn't work and and I don't receive calls or messages and my outgoing texts don't work, I can make calls but the go through as unknown number.

Davecl by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Cannot get incoming calls.

Cannot get incoming calls. Message is cannot accept calls at this time. I've executed all the troubleshooting. I ported the number from Rogers 6 months ago so that cannot be the problem HELP!!

RogerKershaw by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

New Account and sim not working

 I just I just recently purchased a SIM card and put it in what I know is a unlocked phone And create a new account. I can see the public mobile networks when I try to select one I get an error message that says could not connect. In the list I see 3...

colliins1977 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Phone Order

There was post that said after received the order number, then can using the order number to check at Canada Post. But my phone order was delivered by UPS. So can't check at Canada Post. If it's sim card order, may can check at Canada Post.

hycm53 by Deputy Mayor / Adjoint au Maire
  • 11 replies
  • 0 Bravos

Re: Plan change, plan charged

I switched over to that plan, and now my service is not working at all... Only on wifi server... Been trying to fix solutions with customers support and nothing 

Deswilliams by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Missing Sim card

Hello:I purchased a pre-owned phone on August 29,2022 which I have received  But, unfortunately the SIM Card that I was suppose to receive has not yet arrived. Thank you

Karen20 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

My Hotmail mailbox cannot receive the security code

Hi there, I don't know when it started. The public account I just registered wants to send me a security code but I just can't receive it. I can receive emails from the public community but the security code I have tried many times but can't get it.

Cay_Kassem by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Account number

My accounts suspended. I can’t see my account number when I sign in. How do I get my account number?

ibrahimash by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

City I live in

I updated my address to alberta.  The system says Okotoks is not valid but I live there. T1S xxx even says it is valid

tonyfielding by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

update plan

PM just updated the cost of my plan to $13.  No extra benefits.  For $2 more I can upgrade to the 15$ plan and get more but it says I lose my current promotion.  Does that mean I lose my existing rewards?  If so why should i lose them?

tonyfielding by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! SIM card doesn't work

Hello. I've got a lot of problems with SIM card.1.Activating new sim I found out that no one code (neither referral nor promo) weren't accepted and my account was filled with out any discounts.2.  New SIM card public mobile was deformed (when I just ...

AS88 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

New activation and used 12MONTHS2GB promo code

I just activated (transferred from Koodo) and chose the $25/month plan. I used the promo code 12MONTHS2GB at activation and didn't receive any errors. But as of now in my account, I see only the base amount of data (1 GB). I don't see the 2 GB of bon...

Tragle by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Deactivated account

I went on the site on Sept 11 and paid 20 + tax using my credit card.  Now I am deactivated.  Apparently I should be paying 25 plus tax but that is not the amount that was coming up on the site.  I paid what it was requesting.  There is no record of ...

ChandlerD by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Plan change, plan charged

Hello, So my recent plan changed September 4th  to the $55.00 plan and I was charged for this plan. But when I go into self-serve it shows I still have the old plan and on my next renewal will be charged for that old plan? I think I need a moderator ...

Naepalm by Mayor / Maire
  • 3 replies
  • 0 Bravos

Not receiving password reset link.

Hey there, I've requested multiple password resets to cancel my plan and can't get an email to reset my password and my saved password doesn't work. Thanks

Can I use 2 phone numberin my account?

I use email address  long in,but only one phone number,I need add another phone number with another email address, How can I add my another phone 

wjwcdc0315 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos