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Transferring eSIM to a new iPhone

My phone didn't work anymore, and I got a new phone. I need to transfer my eSIM to my new iPhone.I am unable to download the Public Mobile app to purchase a new eSIM because it keeps asking me to add my credit card and then verify it with a code sent...

My phone number is my Camera

How could I login to my account if Public Mobile sent me a two step verification to my number? Is there someone could resolve my issue? Thanks for your reply.

Switching to new carrier

My services were due to be paid today and I decided not to continue with Public. I have asked to transfer my number but have not received an SMS message to reply too. I really dont want to pay for more service with Public but want to keep my phone nu...

imessage problems - phone number not showing up

Hi, My phone number isn't showing up for imessages (or FaceTime) in settings on my ipad or imac, which means that I'm unable to text. The phone number is there on my iphone, but not on any other device. Sometimes I'm able to sign in with my apple id ...

Reward points

Whats the best and quickest way to get reward points? 

login issue

My friend's phone stopped working, can't cal or recieve calls or texts. Things had been fine for several months since updating credit card info. Now trying to login requires the eversafe pin, but texts aren't coming. What do we do from here to restor...

Esim error

I'm trying to transfer my Sim to public mobiles, I'm in last step step 6, it showing error as esim not installed,  can you please consider this issue?

New activation

I activated a new eSIM and account for my son. It took my payment but says expired. Nothing has worked 

Data purchased mistakenly

Hi there. Looks like my child mistakenly purchased data. 4gb for &40. She probably got a text and she mistakenly clicked to purchase. She has not used that extra data. Can i please get a refund for this transaction ?

Change my credit card number

Esim Activation Problem

Hello,Starting a new subscription and I am stuck on the final step of activating the eSim. Message says something went wrong. Have done all the Try Agains and now I am stuck on Step 3. What do I do now?

Data not working after adding/deleting eSIM

This may be long hopefully you will bear with me...I moved from Canada to the US a few months ago -- I have a Canadian phone number and Public mobile account with US data/talk/text which had been working perfect for most things, but I've still been h...

toll free number

I can't call toll free number

email address associated with my account

Can I change my email address associated with my Public Mobile Account?  I want to use this email address for my husband's new account.

Unable to sign into account

My daughter’s trying to sign in to her account to enter her new credit card and make a payment due today   She keeps trying to sign in and it made her make a new password but when she entered the code to confirm her identity nothing happens

Transfer my number

I subscribed but my number did not transfer 

Cant connect

Hi, I transferred my number to Public Online from Bell. But my phone keeps showing SOS and I can’t connect to cellular. I already replied “YES” to the transfer confirmation text from Bell, but it’s been 6 hours and I still don’t have cellular service...

I haven't received my sim card. It's been 2 weeks

Let me know what I should do

esim ilost

I have installed an eSIM card. I accidentally inserted the original SIM card and then removed it. I can't find the original eSIM card. What should I do?

Unable to download eSIM .

And I have been charged without sending me a QR code to enable me try to download it