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Issue while registering first time - LET’S COMPLETE YOUR ACTIVATION.

Great Neighbour / Super Voisin

Dear Support Team,

I am reaching out for assistance regarding an issue I am facing while trying to register my SIM card. After receiving a message stating that I already have an active subscription, I attempted to complete the activation process by clicking on "My Account." However, I am stuck in a loop where it keeps prompting me to "Let’s Complete Your Activation" without any progress.

I kindly request your help in resolving this issue promptly. Your assistance in completing the activation process successfully would be greatly appreciated.

Thank you for your attention to this matter.

Warm regards,



Deputy Mayor / Adjoint au Maire

@Galaaamit - Yes, I get it, but are you using App or Web? 

App is needed to activate your Public Mobile service as it seems you are using the web.

Great Neighbour / Super Voisin

It should be a simple issue - I am first time user. This is not very friendly.

Deputy Mayor / Adjoint au Maire

@Galaaamit - We are not Public Mobile employees, but you can get in touch with one with your activation issue here:

Submit a ticket via Chatbot:

⚠️ Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article!   ⚠️  


If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

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