unable to complete activation

[LeanneG]

Hi,

Signed up, got a sim, downloaded the app and tried to activate. I get to a point where it asks for a confirmation code sent to my new number in order to proceed but no text comes in. Please help!

[BKNS27]

@LeanneG 

Just reboot your phone by powering off then back on and see if you get the 2FA code or you have the option to send the 2FA code to your registered email.

[LeanneG]

Wow - thanks for the quick reply. No, I'm not even porting yet. Just trying to use a new Public assigned number.

[hTideGnow]

hi @LeanneG 

if you requested porting, the 2FA code would have sent to your old carrier sim card.  Check there 

if you still cannot get the code, ask PM support agent.  You can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage