01-07-2025
04:10 PM
- last edited on
01-07-2025
08:30 PM
by
computergeek541
I had my personal phone number on my public mobile account as an e-sim. I also had a business number through Bell that I wanted to transfer to my Public Mobile account so that I could have both my numbers on a Public Mobile account.
Unknowingly, today, when I transferred my Bell number to Public Mobile, this number replaced my existing phone number that I did not want to do, and now I am unable to find and use my original personal phone number.
Would this action be able to be undone and reversed so that I can get my original number back?
01-07-2025 04:15 PM
hi @steven54323 don't scare OP, support can help to fix it. It is common problem as people not realize that they need new account for the 2nd line, but this is fixable issue, can undone
01-07-2025 04:13 PM
The action cannot be undone. You can try to contact support and see if it is possible to reactivate a line with your old number. Don't get your hopes up though.
01-07-2025 04:13 PM - edited 01-07-2025 04:13 PM
Only a CS_Agent can help you and straighten it out for you. You can pm them or Submit a Ticket on Chatbot.
You will need a second email for the second account. Only 1 account/1 email address.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-07-2025 04:13 PM
hi @Luke19
the reason is that PM does not have family account or combined account. Each line needs a new email address to create a new account
you need PM support to help to sort out this situation.
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage