phone Number Transfer

[Luke19]

I had my personal phone number on my public mobile account as an e-sim. I also had a business number through Bell that I wanted to transfer to my Public Mobile account so that I could have both my numbers on a Public Mobile account. 
Unknowingly, today, when I transferred my Bell number to Public Mobile, this number replaced my existing phone number that I did not want to do, and now I am unable to find and use my original personal phone number. 

Would this action be able to be undone and reversed so that I can get my original number back? 

[hTideGnow]

hi @steven54323 don't scare OP, support can help to fix it.  It is common problem as people not realize that they need new account for the 2nd line, but this is fixable issue, can undone 

[steven54323]

The action cannot be undone. You can try to contact support and see if it is possible to reactivate a line with your old number. Don't get your hopes up though.

[BKNS27]

@Luke19 

Only a CS_Agent can help you and straighten it out for you. You can pm them or Submit a Ticket on Chatbot.

You will need a second email for the second account. Only 1 account/1 email address.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @Luke19 

the reason is that PM does not have family account or combined account.  Each line needs a new email address to create a new account 

you need PM support to help to sort out this situation.  

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage