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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Public Mobile Phone Number Deactivation

Hi,I have a phone number that I want to deactivate. It's on another email account but I can't get into that account because it has 2 factor verification which includes verifying my phone number and I'm not in the country so I can't receive any messag...

Resolved! Sending Pictues by Text

Hello,I can't send pictures by text message. Can someone please fix this or any suggestions. I was never able since I made the transfer from Koodo 7-8 years ago, same for my gf. Thx. Denis

Subscription change

Hello , I want to go back to my previous subscription from last month of $23. But it’s no longer offered. Can someone please help me switching back?

Canada/US Plans

I will be traveling to Hawaii, and I want to know if the Canada/US Plan works in Hawaii?Or do I need to purchase an add on?

SIM card problem

My Galaxy S7 doesn't recognize the sim card and requires SIM network code. Wherecan I get one?

Resolved! Please refund my international addon extension

I want to make a call to the UK and it is not working -- I cannot troubleshoot, please refund.Thank you

Resolved! US Data add-on: 3G or 4G?

Does the data on the US Roam-Talk-Txt 3 GB (15 day) add-on use 4G or 3G networks? There are warnings in the Public add-on documentation that 3G networks will (probably) no longer work, but there's no clarity over what network the add-on actually uses...

Surfaturation

Moved to French support

Erreur lors du "portage" de mon numéro de telephone de Fido à PM

Moved to French support

I cannot update my payment method

I cannot update my payment method. August 5 - I tried to update my payment method because I could not make or receive calls. The system won't let me change it and I cannot make or receive calls at all.

Can’t receive calls or texts

Can’t receive calls of texts and it’s been 12 hours since my number transfer

eSIM transfer

I bought a new phone how can I transfer my eSIM to the new phone?

Resolved! Subscription change/ 20$ package

Following my last question about the change of the rewards program, I was told about a 20$ that would be a good option.I was able to find it in the shop section of the website, but it doesn't show up in my list of available subscription I can choose ...

sim card

did not received the sim card yet ?

My account

I need help since the agents and service is next to a cemetery, i cant log in to my account because its asking for a two step verification where i have to use my other number that i literally cannot use because it kicked me out of the app and now its...

Want to cancel subscription

Can’t sign into account in spite of correct log in and password. How can I unsubscribe?

Phone transfer issue

Hi, I record the message say transfer phone failure due to incorrect IMed. Could you please help? Is there a phone number I can call to resolve?

data meter on account

does anyone else find that the data meter on their account is very different from their daily data usage listed below? and the data meter jumps up and down every day or so? mine is about 5x higher than is should be according to the daily data usag...

MMS not working

My mms function is not working whether it's sending or downloading received media. I checked access point settings are also OK. Please help me

How to check if you have an open ticket

Plan change

I wanted to change my plan to the $19 per month but it's not listed as an option for a current subscriber. How do I change this plan?

change current plan to promo plan

I am currently on a 1 gb 3G plan $25/month and want to change to promo 6 GB plan for $23/month that is designated for new customers.... First can I go to this plan? ...Second do I lose my current points and my current refer a fiend incoming points......

Where is my $15.00 credit?

hello,my billing date is 27th of July, on July 24th I redeemed 15 points for $15.00 Bill Credit, but I did not see the $15.00credit on my next billing date which is July 27th and a full month bill is charged. Could anybody help ? Thanks

Change plan and add-ons

My plan price went up when PM switched their points system in May. I see a lower priced plan that I'd like to switch to with PM but don't want to lose my add-ons. Here's my question, will I keep my add-ons if I switch to a lower priced plan? I have H...

Cancel a plan

How do I cancel a plan I’ve paid for but not choosen a number.

Points

Can I transfer my points from one account to another account of mine?

Resolved! transferred phone number not updating

hello. i recently switched to public mobile, and at first i had a unique number, then i decided i wanted to transfer my old bell phone number instead. its been hours since i started the transfer. everything works, i can send texts, i can receive text...

My upcoming subscription plan no longer exists?

I asked to be switched to a new plan on my next payment date. The new plan was 80G (at 5G) for $39. I went into my account and while I do find the information that says my subscription will be switched the information does not explain the details of ...

Service suspended in US

Hi, I have 50 GB Data within Canada & US subscription with Public Mobile. I’m in Seattle for the long weekend. All my services are down! I can’t call or text and don’t have data! Completely useless plan! please fix it!thanks Cyrus

Porting number from fido to public mobile

Could someone list the steps to port existing phone number from fido and become new public mobile account.Thank you in advance!

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