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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activating question

What's with this long loading time. For the app?

The Android app does log me in but takes a long time to get to the first page. Anyone else having the same issue? The status circle keeps spinning and spinning and spinning... No problem with any other app or my network.

Resolved! Rewards

Is it worth it to switch over to public points or should I keep my rewards??

SIM card got refunded?

I bought a SIM card this morning and suddenly it’s been refunded. Why?

Resolved! FaceTime and Pic Messages not working

I’ve had public mobile for almost a month, and just the past week I can’t send or receive photo messages. And FaceTime connects but can’t hear or see anything. I have an iPhone, data is on. Help!

Thank you for your payment / Plan renewal text message?

I used to receive plan renewal text messages thanking me for renewing my subscription, and I used this to reset my cellular data usage so I know how much I'm using each cycle. However, it seems that since May, I haven't received any of these messages...

Trying to login to account only takes me to a blank page with Forbidden AI

I can only reach a blank page with Forbidden AI at the top left. Cleared my browser cache/cookies, tried incognito browsing and a different browser without luck. Need access to my account to bump up my data.Someone posted this link which at least got...

Lots of Forbidden A1 most nights

Hi,Night Eastern Timezone after 12 am get lots ofForbidden A1Is it just my account or it means the site is under maintenance. I just wanted to check how much data i have left for the month and couldnt. Is there another way to check the data left for ...

Call control?

I didn’t even think to ask before switching, does PM offer call control?

Data

Why is my data cut off at 9.36gigs when I should have 20?

Troubles with subscription and my account

Hi, I have an issue to log in to my account. When I logged in, it shows "Resume the activation" or "Go to login page" and if I click any of these buttons, it shows a login page again and then if I insert my credentials, it says that they are not matc...

Payment history after porting out

I have just ported my number to another provider, which it appears automatically cancels my account and login details. Can anybody confirm this is the case? I want to be sure that I wont be charged by PM in the future. And then more importantly, how ...

Can't log into account to change credit card info

Hi all,I'm trying to help my Mom update her credit card info with Public Mobile. We thought she had a Self Serve/EverSafe account registered with her email, but logging into Self Serve with her email & password brings us to a page without any subscri...

Travel

Hi, I'd like to know if I can use my public mobile to call from US to Canada after I buy a Add-Ons.I live in Canada and I will need to call to Canada when I'm in US. Thanks.

Resolved! Even worse

I just checked my rewards, things getting worse: redeem 1G data needs 15points ( before needs 10 points ) and only good for 15 days. ：（（（

Resolved! log in

HelloI have an issue once I try to log in , it does not provide any access to my information.keeps me out of any of my information - I provide my correct password and get a text for code and it does not work?? thank you

No SMS sent or received

Hello there! Looking for some help: My husband cannot send or receive SMS messages if he does not have Internet connection (data or wifi). From what I understand, SMS messages are not reliant on Internet, so what could be wrong? Thank you in advance!

I Can't Seem to Delete My Account

When I login to my account there's no payment tab under which I can go and unsubscribe.

SERVICE

I LIVE IN NOVA SCOTIA AND JUST CAME BACK FROM NEW BRUNSWICK . MY PHONE DIDNT WORK THE WHOLE TIME I WAS THERE...I COULDNT TEXT , CALL, OR USE MY DATA . I WAS IN SAINT JOHN .WHY DIDNT MY PHONE WORK. IT DIDNT COME BACK UNTIL I GOT TO OXFORD NOVA SCOTIA ...

Resolved! Why am I charged Ontario HST 13% when I don't live in that province.

New customer noticed the charge on the first month. Have not been in ontario since the start of the plan. Credit card billing address is not in ontario either.

no data plan paid for over 21 days

Cannot connect to my Public mobile data plan. I get this message:"Public Mobile has no known provisioning website"August 20, 2023 19:52h

Issue: Your services are on hold

My services have been suspended, I'm not able to make calls or texts. Cellular service is completely dead. When I log into my account it says:"Your services are on hold due to the expiration of your subscription. If your services are on hold for more...

Locked out of account/SIM card not working

My SIM card is not working, but my account requires a two step verification system that is connected to my old number. I cannot log in to my account, and I don't know how to make the SIM card work again. My SIM card started not registering on and off...

Can't Login

After logging in I am asked to continue my registration, I click continue and it just goes back to the login page. Is there a way to reset my account so I can login?

finishing activation without the app

Geezz if i new i wouldnt sign u with these ppl seriously. I CANT WONT and DONT want to download any app rite now. It is asking me to download the **bleep** app. what can i do?? im so pissed i paid my plan already.and why do i have to do this.. its di...

Trouble transferring number

Transferred number from Rogers a month ago and all of a sudden get message saying number couldn’t be transferred.

"please note your subscription has been placed on hold"

got a text message saying my subscription was on hold due to an unresolved issue with your payment. I've looked in the app and the web but everything looks ok. calling *611 just gets the automation. what do i do?

Resolved! Lost phone, no EverSafe registry - how to access account?

Hi all,I helped register an account prior to the implementation of EverSafe. The phone had been lost some time after that. There is seemingly no way to access the account in order to switch the number to a different SIM card. I have my number set up ...

Trouble transferring number

It's been five days and I can't seem to complete my phone number transfer. Can someone please help me with this.

Resolved! Frequent dropped calls

I live in Nanaimo, BC and have ongoing problems with calls dropping unexpectedly. This morning, I had a call to a number in Ontario drop four times. Each party was stationary, so the signal wasn’t inconsistent. I have noticed that depending on where ...

Community

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Activating question

What's with this long loading time. For the app?

Resolved! Rewards

SIM card got refunded?

Resolved! FaceTime and Pic Messages not working

Thank you for your payment / Plan renewal text message?

Trying to login to account only takes me to a blank page with Forbidden AI

Lots of Forbidden A1 most nights

Call control?

Data

Troubles with subscription and my account

Payment history after porting out

Can't log into account to change credit card info

Travel

Resolved! Even worse

Resolved! log in

No SMS sent or received

I Can't Seem to Delete My Account

SERVICE

Resolved! Why am I charged Ontario HST 13% when I don't live in that province.

no data plan paid for over 21 days

Issue: Your services are on hold

Locked out of account/SIM card not working

Can't Login

finishing activation without the app

Trouble transferring number

"please note your subscription has been placed on hold"

Resolved! Lost phone, no EverSafe registry - how to access account?

Trouble transferring number

Resolved! Frequent dropped calls

Emergency

Active with prepaid and voucher

Points

What happened to the 100gb plan????

Canada/US talk-text-data plan with esim