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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9688 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20432 Views
  • 180 replies
  • 24 Bravos

Incoming and outgoing calls not working.

Data is working. Internet is working. I have ssignal but incoming and outgoing calls are not working.Samsung S22 Ultra has been working for months with the same sim card.The only think I did recently was to accept that at my next bill cycle date (in ...

TheHelper by Great Neighbour / Super Voisin
  • 238 Views
  • 1 replies
  • 0 Bravos

Extra 1

I have a Samsung galaxy 9 and most calls I get or dial have an extra 1 in front of them. My husband is having the same issue. Yes, we have tried turning them on and off!

ashleyskye by Great Citizen / Super Citoyen
  • 353 Views
  • 7 replies
  • 0 Bravos

Resolved! How to get discount through points ?

I am going to join PB. I want to know to get discount through points. How it's works?  I will receive points in my account and for the next month I have a option to use them OR it's automatic apply to my bills ? Thank you.

KD0979 by Great Neighbour / Super Voisin
  • 237 Views
  • 2 replies
  • 0 Bravos

Forgot Email

Hi,I forgot my email to login to my account. Please guide me for the next steps.Thank you

Roshni by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Can't make calls

Anyone else having issues with calls - in or out? Everything else works fine - text and data. I have another Public mobile phone in the household that seems to be working fine. Tried restarting phone and turning off and on the sim service. Pls help!

bola002 by Great Neighbour / Super Voisin
  • 210 Views
  • 2 replies
  • 1 Bravos

Battery issues

We got telus certified used iPhone 11s in February. Both chargers have ceased working.One phone will no longer charge.

Warren74 by Great Neighbour / Super Voisin
  • 284 Views
  • 4 replies
  • 1 Bravos

Cant receive incoming calls

Hi, I just recently joined public mobile. Its not letting me recieve calls as i transferred over my number. I already responded to authorization message and I was able to reply yes. But it still not allowing me to receive incoming calls to that numbe...

iamjuliusx by Great Neighbour / Super Voisin
  • 202 Views
  • 2 replies
  • 0 Bravos

Can't make calls

Is there an outage happening? Vancouver- I can't make any calls. Texting is ok. I get a 3 beep tone when I try to make a call. Account up to date. Tried turning off phone and reselecting carrier.

beachy by Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 1 Bravos

Resolved! Removing the corporate account label from my account

I have transferred my number from "Bell corporate account" to "Public Mobile private account". However, it is still marked as a "corporate account" on my public mobile account.  How do I remove the corporate account label from my account?

Sosa82 by Great Neighbour / Super Voisin
  • 386 Views
  • 4 replies
  • 1 Bravos

phones

What is a good i phone to up grade to?I do not want to pay over $500.00

Gizmo2 by Good Citizen / Bon Citoyen
  • 364 Views
  • 6 replies
  • 0 Bravos

Voicemail

Can I just turn off my voicemail?

DWNB by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan Downgrade Question

Hello PM Community, I have a work assigned phone and not using my PM line. The purchased data is going to waste unused. I forward my calls and text messages from PM line to work number. Considering to downgrade my PM line to the $15 250MB and 100-min...

majsiddiqui by Great Citizen / Super Citoyen
  • 428 Views
  • 7 replies
  • 1 Bravos

Resolved! Voucher number smudged

I bought a voucher to top up my minutes after monthly plan ends and the receipt smudged and I cannot read all the digits to input to redeem 

Witywonderer by Great Neighbour / Super Voisin
  • 210 Views
  • 1 replies
  • 0 Bravos

Resolved! Disabling Voicemail

I just want to disable voicemail I don't want to  see any calls going to the telus voicemail number 1-647-580-4001.That's not my phone number and I don't want to dial it if I don't dial it, nor have my phone dial it if I don't answer a call. I've tri...

jounbug19 by Good Citizen / Bon Citoyen
  • 1991 Views
  • 33 replies
  • 0 Bravos

Text Messages

Periodically during the day I  fail to receive text messages from the US. Specifically from one person - from others i get msgs - Even from people in the same town.Also if i walk down the road all the msgs previously sent all come in.Last detail - in...

NSRick by Great Neighbour / Super Voisin
  • 219 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail notification stuck

The voicemail notification is stuck despite multiple attempts to get it resolved with @CS_Agent. I have tried to following:Reset voicemail passwordReset phone services app (Samsung) - notification reappears after restart Did a network resetRestarted ...

Resolved! referral

I provided my referral code to my friend, who just signed up with Public MobileHow long before I see $10 rewards bonus get added to my account and his ? Louis

loumar_ by Good Citizen / Bon Citoyen
  • 617 Views
  • 9 replies
  • 0 Bravos

Resolved! Can't Get Into My Account

I went to update my credit card information and when I went to sign in,  the code will only be sent by email which I don't have that email address anymore. 

Tey59 by Great Neighbour / Super Voisin
  • 238 Views
  • 5 replies
  • 0 Bravos
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