Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2400 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30328 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42096 Views
  • 185 replies
  • 29 Bravos

Resolved! Port my number

It has almost been 24 hours and my number is still not transferred 

LD51 by Great Neighbour / Super Voisin
  • 984 Views
  • 7 replies
  • 0 Bravos

Resolved! subscribing

I have spent hours!! trying to set up a subscription.  I got as far as setting up my account and bank info.  My phone number was not accepted and I read that if I am with Koodo I have to choose a new phone number then contact Public ???  I am not com...

kell123 by Great Neighbour / Super Voisin
  • 502 Views
  • 3 replies
  • 0 Bravos

not receiving generated voice calls from flight companies

hi again, good people.my mom just switched over to PM from chatr on thursday. she wants to book a flight, but isn't receiving the generated voice calls to confirm her booking. we tried 3 times. nothing.i read that it takes up to 7 days to receive ver...

sal82 by Good Citizen / Bon Citoyen
  • 488 Views
  • 3 replies
  • 0 Bravos

Correction/Cancellation of New Account Information

I hope this email finds you well. I recently signed up for a new account with your service today. However, I believe there might have been an error during the registration process, specifically in entering my existing Bell phone number.The correct ex...

eunmi by Great Neighbour / Super Voisin
  • 696 Views
  • 6 replies
  • 0 Bravos

Can't purchase add ons...

Been trying for hours to buy Canada wide add on minutes but keeps getting error message that it can't be done right now...

Edsport by Good Citizen / Bon Citoyen
  • 1089 Views
  • 11 replies
  • 0 Bravos

Bought wrong add on

Hi - I wanted to buy US data add on but accidentally purchased 3 gb Canada data. Please help

AnuragGautam by Great Neighbour / Super Voisin
  • 477 Views
  • 4 replies
  • 0 Bravos

subscription not activated

hi i have transfering my number from telus prepaid but i have message in public mobile its  SUBSCRIPTION NOT ACTIVATED ,  i want some one help me out this issue  

jasintha2019 by Great Neighbour / Super Voisin
  • 468 Views
  • 3 replies
  • 0 Bravos

Yearly reward, still occurring

In previous years Public mobile would provide extra data and phone time. I did not see it advertised this year. Is this still occurring ? I have asked customer support but I am still awaiting a response.

How could I know my new plan?

I set up a plan on the renew date serval weeks before, it has several days left until the renew date, but I can't remember what plans I chose, where I can find the future plan? Thanks! 

JanetWang by Great Neighbour / Super Voisin
  • 393 Views
  • 3 replies
  • 0 Bravos

Transferring my number

Hi. I need to transfer or port my Pm number to another carrier but would like to keep my PM account and get it on a different number. How can I do this? My PM account is very old and I don’t want to lose it when I port my number.  Please help. Thanks...

MIA6 by Great Neighbour / Super Voisin
  • 873 Views
  • 5 replies
  • 0 Bravos

error xxx

i cant login in my account

dzumaran by Good Citizen / Bon Citoyen
  • 32710 Views
  • 14 replies
  • 0 Bravos

Account Question

Hello, I have a question, I recently changed to a new plan that is supposed to be 5G but on my phone (samsung s21 ultra) it still shows that I am connected on a 4G network. How Can I switch it to the 5G network?

redz514 by Good Citizen / Bon Citoyen
  • 502 Views
  • 3 replies
  • 0 Bravos

Subscription Not Activated

Hello,I'm a new Public Mobile (PM) customer and trying to port my existing number over, but receiving 'Subscription Not Activated' message in the PM mobile app during the activate subscription step.During the setup, I typed in my existing phone numbe...

ping_user by Great Neighbour / Super Voisin
  • 657 Views
  • 3 replies
  • 0 Bravos

Payment Methods Need to be Updated

Hello to all at Public Mobile. I have 3 accounts with PM, all are data plans and either 4G or 5G depending on the account. Normally I use auto pay and my credit card for the payments. Earlier in December 23 I had a charge come through from a source I...

TheJoker by Great Neighbour / Super Voisin
  • 900 Views
  • 8 replies
  • 0 Bravos

transfer number

hi i want to transfer my number from telus prepaid but i cant its more than 3 hours now 

jasintha2019 by Great Neighbour / Super Voisin
  • 270 Views
  • 1 replies
  • 0 Bravos

Register a ticket not working?

I'm trying to send Public Mobile a ticket request.  I'm getting a message that: OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again.Go to Overview PageAm I the onl...

Bailoosh by Great Neighbour / Super Voisin
  • 829 Views
  • 7 replies
  • 0 Bravos

Resolved! Trouble porting number

Unfortunately I entered the incorrect account number when I requested to port a number from another carrier over to Public Mobile. I did get the text from that carrier and replied YES to porting the number over but I got a text a few hours later from...

BillCanada1 by Great Neighbour / Super Voisin
  • 537 Views
  • 3 replies
  • 0 Bravos

34 dollar 5g 50 gb data

Hi sir I wondering how can I get boxing week plan 34 for 50 gb data at same number lot other parvider offer me with my same number given 34 5g 50 gb data can I stay with public mobile and get same plan hear ? I'm using  public mobile  last  4 years 

Jaggibhadaur by Great Neighbour / Super Voisin
  • 798 Views
  • 4 replies
  • 0 Bravos

USA add ons

Anyone having issues trying to buy USA add ons ? i have more than enought cash in my account and when I click on "purchase" it shows $15. deducted from my account but service isn't added on. It's been 2 days of trying and same result. Of note even th...

PMcTiernan by Great Neighbour / Super Voisin
  • 289 Views
  • 2 replies
  • 0 Bravos

Account number

Where do I locate my account number  When I look up my account all that is there is my name and email address.  My phone number is not listed and there is no account number showing.   

Carab by Good Citizen / Bon Citoyen
  • 584 Views
  • 4 replies
  • 0 Bravos

Resolved! esim problem

Hi,When I joined Public Mobile. I used my IMEI # for physical sim instead of IMEI # for esim. What should I do to get this rectify?

daredevil604 by Great Neighbour / Super Voisin
  • 849 Views
  • 5 replies
  • 0 Bravos

Need help for over payment

Because my credit card was expired, my payment was not processed. Last night when I updated my credit card and paid the bill, I found it charged me twice. Can Any customer service help me? Thank you 

Ping520 by Great Neighbour / Super Voisin
  • 546 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot sign in

My account is locked. No matter how many times I tried it always said to try after one hour. I have tried after 3 hours, after one night, after 2 days...but all failed. It is keeping to lock me out. Tried to connect to Chatbot, still ask me to sign i...

LCheng by Good Citizen / Bon Citoyen
  • 644 Views
  • 4 replies
  • 0 Bravos

customer service

How long does it normally take to hear from from a customer service agent?  I've been without a phone for two days due to no service after porting my number...........Wouldn't care but I kind of need one for work so this isn't the best case scenario

Selina85 by Good Citizen / Bon Citoyen
  • 613 Views
  • 5 replies
  • 0 Bravos

7b1 not activated on the network

After 2 days and raising a ticket I still have this issue , 2 CS reps have failed to help I am a new customer and have never been able to make a call how do I get my money back and cancel my subscription 

Debi34 by Good Citizen / Bon Citoyen
  • 946 Views
  • 8 replies
  • 0 Bravos

Porting trouble

Hi, I purchased a new phone and a salesperson submitted a request to transfer my Public Mobile number to another carrier (Freedom). It’s been 2 hours and I still haven’t received a validation text from Public Mobile. What should I do?

ace14318 by Great Neighbour / Super Voisin
  • 735 Views
  • 7 replies
  • 0 Bravos

Porting number failed from other carrier

How to contact anyone from customer service ? I requested to transfer my number from Rogers, they sent SMS and I replied by yes, but the line is still active and didn't port to public mobile, I contacted rogers and they said that the request was appr...

Arini by Good Citizen / Bon Citoyen
  • 503 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.