Community

Subscription cancelled

Cancelled Feb 10 but charged Feb 25/25meeds to be refunded plus I require a notice of refund and cancellation.thank you

Voice mail

Hi how do I turn off the VM.so I do not get any more vm

eSIM installation failed

 Hello,I bought an eSIM two days ago, but it has never been installed on my phone. As shown in the screenshot, the PM app indicates there is a problem installing my eSIM, and I am advised to contact support.I reached out to the support team first, an...

Keeping Current Phone Number

I recently was told that my payment had not been recieved, when I logged in, the only option was to switch to a usa-can-mex plan, for a cheaper rate. I had no problem changing, and after I paid, I was instructed to select a new phone number, and told...

problem in payment system.

Have been cut off, have no phone use, card details are all correct and funds available. I have gone through the purchase system and reached the shopping cart, pressed the 'pay now" button and  says try later. This is 6 days later after sending in a t...

No data

I have the 50G plan that is supposed to be unlimited after the 50G. My plan just renewed feb 13 and it shows I only used 21g. However I have no data? No pictures will send by text, nothing will load.

Erase all voicemail recorded messages

Hi, how to erase all recorded messages on my voice mail.

reduce number of incoming call rings on my android

reduce number of incoming call rings on my android

"No SIM" - No service since sign-up and porting my number

Hi all,I purchased a physical public mobile sim and successfully activated my number transfer. Upon inserting the SIM after completion, I received no cellular service. I thus began to be patient and wait. I've tried the SIM on 3 different unlocked ph...

esim not working

I followed the steps to install the esim on my iphone which is compatible.  I see the esim installed but my iphone won't allow me to turn public mobile line on. 

Text bubbles are green

Text bubbles are now green on iphone, they were blue to start, just started using this today. is this because of the current service upgrade?

new login password

How do I change my login password? I see a way to change a 4 digit PIN P/W but not the login?

eSim compatibility Samsung Galaxy A80

Hello,The compatibility check for Samsung Galaxy A80 said it was compatible, now when I get to step 6 it says it is not supported.I reached out to an agent and they said they could not assist, and to come here.thanks for your assistance

[Outage Alert] Mobile Data and Voice for Kamloops, BC

 [Outage Alert] Mobile Data and Voice for Kamloops, BC 911 Fallback CoveragePlease note, there is 911 wireless fallback coverage provided by an alternate carrier in this region. If you wish to enable a potential wireless fallback connection beyond 91...

International minutes in CAD 29 and 35 plans

I am a new client. I am debating between public and freedom. One of the perks of public is the international minutes. However, I see that the 29 10G and the 35 60G plans include 100/500 international minutes with note next to them that says that they...

Activation Transfer Number - Will Not Accept my Telus Number

Just signed up - when I select to transfer my old cell number from Telus, the app says it is not a valid number - it clearly is. Confused - help!

no data service

I just ported my number in, there is no data service now. Could yu check why?

Unable to receive calls/Voice Message Alerts

I am unable to receive any calls on my phone. Outgoing calls are not a problem. I have rebooted the phone several times and confirmed ringer is on. Also tried a Telus and Koodo sim card in phone and had no issues. Replaced sim card on spec and still ...

phone number

I change my phone number and now I can't get into acc

Voice mail

Unable to retrieve messages it says person is unavailable

Need help retrieving account

I need help retrieving account, cannot log into my account and forgot which email I used to activate my account. Can someone help please!! 

I ported my Telus number but nothing has happened

US 15 day talk and text

(1) I used reward  points last night to purchase US roaming 15 day T&T but when I check under subscription usage it lists my add-ons as: 2 GB one-time data bonus, 500 one-time int'l LD bonus 500 mins, and reward 1GB US Data (15d) 1 GB.  Soo...have I ...

Multi Plan Discount?

Looking to switch providers. Does anyone know if there is a discount offered for multiple plans? I need 4 or 5 lines . 

CAN'T LOG IN

Hello, I am unable to log in.  I get an email verification code, and I enter it in without issue.   However, It requires a second verification code via text message.  I DON'T receive it and so I am unable to get in to reactivate my account.  I am so ...