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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Travelling to EU - need to receive texts/calls

In July, I am travelling throughout the EU. I need to receive text/calls, especially texts to access banking etc. On my subscription page I have this statement: Unlimited Canada-US wide minutes and messaging plus unlimited international text and pict...

Wrong total of usage

Hello,I was informed that I used up 23 gigs of my 30 gigs total but after calculating usage myself, I only used about 7!

Cannot activate eSIM. "Subscription Not Activated"

On Step 6 of 6: Activate. "Subsciption Not Activated". Cannot proceed any further, I've tried using the 'Get Support' with the ChatBot, it asks for a log in, I do and just get a white screen, nothing else works. Can I change my activation to using a ...

Payment is not being processed

Hi there,My subscription expired yesterday - although I have the option to input my new credit card information, the payment of $16.95 is not being processed and I am being asked to try again later.I have been receiving this error from 9am this morni...

Data Add-On

I show 1.26 GB of available Data (3G). I see that new purchases expire after 30 days. As this Data Add-On was originally 2.00 GB would I be correct that it was purchased when there was no expiry? How can I confirm this?

Do I start paying for my plan before or after I get my free SIM card?

I want to sign up for the 15 dollar a month plan but I need to know if I start paying for the plan before or after I get the SIM card in the mail. I don't want to be paying for a service I cannot use yet.

New bank card

Why will it not let me update my payment information (new bank card)? Tried multiple times

Resolved! Sim Card

Do l have to go and purchase a Sim card before l join Public Mobile?

Canada US plan

Is this current Canada US 5G 50 Gig Data available to Ontario residents?

Payment overcharged

Why I was overcharged by $6 starting 2024 May? All my discounts are gone!

Resolved! Multiple accounts and constantly locked out

I’ve unfortunately have had a number of phones stolen this past year and a half.I’ve ended up with different numbers and emails on each phone. I continually have to create new accounts and acquire new numbers as I keep getting locked out permanently ...

Resolved! Subscription plans

Please advise what subscription plans are included unlimited data with the limited speed after exceeding tariff's data? didn't find an information in the plan descriptions. Currently I'm on 4g plan and unfortunately it doesn't have throttled data

Resolved! Notifications not working today?

HI All, Anyone have problem with notifications? No notifications with the number showing there, I clicked and check and it shows me You don't have any notifications. Try posting a new topic or question to see some activity here.Just me or system pro...

Resolved! Samsung Galaxy A15 and Public Mobile Network - What might be my hurdles?

Hi all PM family! I'm in the market for a new phone. This is what I found: SAMSUNG Galaxy A15 5G Dual SIM (128GB, 2024) 6.5" 90Hz AMOLED, 50MP Camera, 4G Volte (Fully Unlocked International Model) and I'm really "green" with all the new stuff as my...

Subscription

I was billed 75$ today. I did not change my subscription nor is there a 75 subscription. I tried to edit it back to my 29$ selection and cannot complete. please adjust my payment of 75$ to my selected 29!!

Using a Public Mobile Sim for a cell tower antena to provide wifi in a rural home

Hello, has anyone successfully managed to build a working wifi network in their home or cottage using a public mobile sim and an antenna system? Rogers offers a rural internet system that does what I just described but they charge $70-$90 buck a mont...

I'm traveling in the US. I have added text and talk. It is not working. Some calls come most dont. P

Can't access my account

I missed my last payment and I can't access my account to pay it.

How can I speak to a CS Agent to reconnect my dad's account?

I need to update the payment method details for my dad's account. How can I do this?

My son's rouming doesn't work, after he paid

My son's rouming doesn't work

Resolved! Account activation issues

Paid for a plan recieved my invoice, downloaded the app went through the process for esim, then error occured when trying to port my number from freedom. Now I cant login to my account and the app just refreshes everytime I log in. terrible KEEP gett...

Physical sim activation

I changed from esim to physical sim. How to activate it

Resolved! CANADA-US 5G - 50GB for $34 Plan

Does anyone know if the CANADA-US 5G - 50GB for $34 does it include Hawaii?Does it include unlimited calling from Hawaii to Canada and data use in Hawaii without any roaming charges?

Re: Multiple charges on Account

Beware. My account was charged numerous times for US roaming data. I didnt buy the data package. when i submitted a ticket they argued with me. I never even log into my account

Double charged

My plan renewed on the renewal date(higher price) , but then I changed my plan ( to a Lower price) which should have led to refund of the charges or adjustment towards the current month's bill. However no refund / adjustment? What can i do? Pls advi...

Resolved! Lost phone

I lost my phone. I bought a new one and need to port my phone number to it. Should be easy but isn't. the problem is two factor authentication. I apparently need the public mobile app to order an esim for the new phone. But I can't get into the ...

Resolved! Anniversary Points - Is it just 10 points each anniversary year and does not accumulate like before?

Is the anniversary points just 10 points per anniversary date? So it just works out to $0.83 per month? Whereas before the anniversary bonuses accumulated each year (starts at $1/month and then accumulates to a max of $5/month after 5 years?)? Thi...

Lost Phone

I know this has been asked but none of the solutions work for us. My husband lost his phone and in order to access his account, they send a code to the lost phone (we tried changing his password and entering the wrong code 4 times) We wanted to get a...

Reward Points

Hello - As per the email received - I have a balance of 43.25 points - where as on the rewards portal it lists that I have 6 points and I need this to be updated on the portal- please help so I can redeem the points. Thanks

New phone

My daughter’s phone is not working so I need to get her a new phone. How do I get public mobile and the eSIM working on her new phone ?

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