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US data roaming not working

Raj25
Great Neighbour / Super Voisin

Hi,

I purchased the US data roaming and right now I am in Houston. However, I cannot use the service at all. Please advise.

 

2 REPLIES 2

Raj25
Great Neighbour / Super Voisin

Wow!! Awesome @Handy1  Yes, I changed my iPhone to LTE and now it works Great!!!

Thank you so much!

 

Handy1
Mayor / Maire

@Raj25  First make sure you bought the US roaming add on and not just the US long distance add on . Ad make sure  you have data roaming turned on in phone settings . Put your device to 4G/LTE not 5G and connect to T mobile or AT&T . If you still have issues with voice try phone set to 2G and connect only to T mobile . You might also need to reboot your phone also 

if it turns out you purchased the wrong add on message support to reverse it for you and get proper add on 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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