Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The app will not allow me to transfer my existing phone number. It has already taken the payment out of my account but is frozen when I try to set up my account. How do I get it to work or cancel and get reimbursed????
I signed up for public mobile yesterday, and I got a referral code from a friend but it didn't work, said invalid. It really was her code so not sure what to do now and if we can still get the discount? Please help.
HiI have created my Public mobile profile, and am trying to purchase a subscription plan. Once I choose the plan and try to log in, I get the message;I heard that Public Mobile is out of service and is shutting down.Please advise on how to proceed, M...
Finally got my account set up, however I can't figure out the voicemail.I clicked on initialize voicemail link and dialed my number, however I can't figure out how to choose my voicemail pin. Help please what am I doing wrong?
I’ve had my new iphone 11 for just over a year. It stopped reading my SIM card a couple weeks ago. I have had my phone checked with Apple and there is nothing wrong with it except it won’t read my SIM card anymore. I have put my SIM card in my old i...
Will I be able to receive calls and messages in Ontario with the 35$ Quebec only Plan? I will be spending a few days in Ottawa.
I have the $15 3G plan. My phone shows 3 bars with LTE and when I try making a call the call never starts to ring. Other people who have Telus that are in my same location can make calls. Does public mobile get a weaker signal then Telus?
Hi, there. I have an unlocked iPhone 14 pro max. I’d like to use esim instead to use a nano SIM card. May I?
I accidentally purchased 3 gb data for $30. I meant to purchase 1 gb data for $15. Is there a way to change this now? Thank you
I ported in my number which is working correctly. But when I ask for my SMS code, I believe it’s sending it to the temp phone number I was given when I was in the porting process.
Hey! I recently transferred to another career service, my billing date was usually 19th, I paid my first month but moved on the 16th to the other service. So, will I have any owing any bills?
Hi everyone,We’re in process of moving into our first house and discovered we’re having trouble with signal strength…* Sometimes have trouble getting a call out. * Not sure about receiving, we’ve only been there a short time. * Text messages all seem...
I can call and use data texts ext... however I cannot receive calls at all. I was told this was an issue with porting my number VIA a text from public mobile. However I need a moderator to help me and fix this issue for me asap!
Hi allI'm a new customer, and I'm not able to set up my voicemail. Following the prompt via holding 1 and then selecting English immediately is followed by a prompt for a voicemail number...which isn't set up. I tried my phone number as others have s...
I recently went into my account to change from an esim to a physical SIM card. I updated the SIM card number. I thought it worked.It didn't work. But my esim also no longer works. So now my phone number that's connected to the public mobile service I...
I want to update the credit card on my wife's account. When I am trying to login to her account to update credit card info it sent a code to her cell phone but her cell phone is with her in overseas and she doesn't receive text messages over there. T...
How to turn verification off
cant get into my account
Hi i cannot connect my esims and cannot have a ticket for someone to help me can someone contact me
How do I contact customer support to get a refund after being charged twice ?
What is going on with PM?? Your portal isn't working.I've been cut off even after being with you for years.Can't pay with my card , same one for years. Paid with a voucher. Still no phone!!!I will be leaving.your service, Or non service.
I added data to my account and it is not showing up. The payment did go through on my bank card.
I’d like my money back please as had to sign up twice but haven’t gotten a refund for the original sign up that charged me but failed to provide service otherwise @CS_Agent
Logging off in the app is easy but I can't figure out how to do it when I'm on a computer. Please help.
Hi I need to disable my automatic payment. However, I can't access my account after transferring SIM, although I enter properly the EverSafe code #.Kindly please let me know how to do it.Thanks
I’m transferring my number from different provider since yesterday, but still my phone isn’t working on public mobile. Please help
Hello, My name is xxxxxxxxxxxxxxx, My phone number associated with my account is xxx-xxx-xxxx and the email associated with it as well is xxxxxxxxxxxxxxxi recently lost my phone and I got a replacement sim card but I cannot complete the identity ver...
