Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want a cs_agent
Hi, I recently activated a new SIM but cannot make/receive any calls.Text works fine, data works fine.Just the calls cannot be made / received. I also received a cancellation text from previous provider which I accepted. Do I just have to wait a...
I'm planning on purchasing an iPhone 14 pro, but it uses an Electronic SIM card. How will I activate my phone on Public Mobile?
Hi there,I just signed up and inserted the SIM card into my iPad air. It gave me a message saying - Cellular Data Plan Usage. There is no data remaining on your current plan. It asks if I want to add more data. This is the first time inserting the...
Hello my name is Meirwaise Omari and I would like to create an account. Please
I recently switched from a 3G plan to a 4G plan and it seems to have broken my service overall. I can no longer send or receive text messages or data, and when I made a phone call, it shows me as a private number despite being saved in the call recip...
When I log in, my plan says I have 70mb data left, and 500mb of bonus data left. But my phone has been unable to use any of the data for a week. Is this just poor bookkeeping from public mobile? I've tried to submit a ticket but the system refuses t...
I am a new customer with Public Mobile. I am trying to get my parents signed up with your company. I purchased two SIM cards to do this.I have received the unlock code from my previous provider for one of my old phones but I can not enter it becaus...
I cannot get my sim to connect to network, yet my account says it is active.
Hi, I am trying to transfer my phone number to another provider. I received the text message requesting to authorize the transfer. Replied yes within the allowed timeframe. Then got message from the new provider telling me the transfer could not be p...
Auto renew is set up. The money has been withdrawn from my bank account yet, not able to text or make calls due to account suspended. I’m having great difficulty contacting anyone or obtaining any sort of answer. I really don’t want to double pay. Pl...
I've had my Public mobile account for a long time. Recently, not only have I been getting messages THE DAY of renewal that my data is being used when it's not (the auto text that 75% of data has been used, etc) - and its running me out of data all th...
the on rewards page it says "You could earn up to 190 pts" - is this per month or per year?
I've read countless posts here, been on the phone with every single customer support agent (aside from PM because they make it impossible to get real help, they have not even acknowledged my support ticket), gone through soooo many troubleshooting tu...
After upgrade to 4G speed 4GB data, no incoming calls, text messages and voice mail for 3 days Please help me how to solve this issues.
Hello, I cannot make or receive call for some reason
This login issue exists a few weeks, whatever browser I use, I couldn't login.
I ran out of data, and was advised that I cannot renew my grand father plan - which is a prepaid plan? CSR Tony advised:After checking, we saw that you are on a grandfathered 90-day plan, which is set to renew on 10.04. Please be aware that grandfa...
I cannot remember the email to my account and 611 doesn't allow you to speak to a real person!! How do I get it my email???
My plan renewed yesterday and my cellular data is not working ? Can’t get ahold of anyone to find out why ?
Just want to let everyone know that the US add on works maybe 10% of the time. I tried to get a refund and PM said T Mobile has us on the 2G network when we go to the states and that doesn't really work. They will not refund you for the terrible to n...
My phone number is an ontario number but I live in Alberta. When my account renews it charges me taxes for Ontario not Alberta. How do I change this?
Hi, I'm having trouble understanding what's going on with my data usage and my add-on usage... All my 1024 Mb of data seems to be already used for this cycle but none of my add-on data has been used... I bought 1024 Mb in add-on data and none of it h...
When we signed up for PM we got a 2GB monthly bonus. I logged in today and that bonus is no longer showing up in my account. Any idea why? Are they time limited offers? We did sign up about a year ago but I don’t remember anything about limitations o...
I can't recieve calls and when I call someone it shows up as private number, when someone calls me it says 5um1 this phone number is not set for incoming calls blah blah blahWhat is going on?
I’ve been trying to access my account for the past 3 days. It keeps asking me to verify my account by entering a 6 digit code. Unfortunately the email/link/code isn’t actually being sent to my email and I’m not sure how to properly receive it. It suc...
I logged into my account with the email and password on file, its requesting to verify me! and sending a code to the email on file,, problem is that the email on file is no longer valid and I can not get into my account to change email and stop the...
Right now I still have a plan with 3g speeds for data and I was looking into switching to 4G so its faster and I was just wondering if anyone knows if you lose the add-ons that I have on my account?Over the years I was given these add-ons, I've still...
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