Hey @Amy_S15
We are all customers like you but here's the issue. Not sure why but there have been issues for folks updating their credit cards. So use @Handy1 link and reach out to a CS Agent to fix the issue. However, try this. Wait just over an hour, then try updating it using the phone app. Here's how.
How to change credit card on phone app
Download the app from the app store if you already haven’t.
Sign into your app.
When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.
Once you’ve clicked on it, go to Payments
The next screen you’ll want to click on Manage Subscription.
The next screen will give you the option to change your credit card information when you click on Manage Payment Method.
There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.
Created by Chalupa Batman
