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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

fix unable to receive and send pictures in MMS

My phone was unable to send or receive pictures in MMS ( in google messages App).Checked my APNs setting and found three entries:1: Koodo2: PC Mobile3: TelusPC Mobile was selected by the system. There was no Public Mobile.Difference between PC mobile...

text not working - send or receive

text not working... joined public mobile today (22apr2024) and have and a pixel 7a phoneThings I've tried: restart phone, remove/replace sim card, checked APN was correct, reset Mobile Network Settings...none have helped..I would appreciate anyone t...

Resolved! Can make and receive calls after porting number but cannot receive and send text messages

My phone number was ported from Freedom mobile on April 10, 2024. I can receive and make calls fine on my ported number, but I am unable to send or receive texts. Also every time I attempt to login into my Public mobile account, it appears that the...

lost sim card

have lost sim card so can not get into account,or use phone, still being chargedam thinking best to cancel the account ? or try a new sim cardAm reluctant to register a new Sim card as I will then be getting two charges per month

Credit from old place

HelloToday I've switched from the most basic $15/100mb plan to the $29/10gb plan. My payments come out on the 5th, today is the 22nd. I'm also on auto withdrawals. Will PM provide credit for the unused days towards the new plan? I know it's not much,...

cancel credit card

Hi, I want to cancel my credit card and go back to using using prepaid vouchers. Can someone explain how to do this..

Closing account

Hi, I want to close my daughter account, she is no longer using it. She is a minor .

Selecting Roaming Cellular Network

I’m on Maui right now and trying to figure out how to select T Mobile instead of AT+T. Cellular Network selection is on Auto and when I try to turn it off it just gives the spinny wheel. Any ideas?

Multiple issues worth mentioning

Messages

Hello, I'm new to public mobile. My Message are not working. How can I get them to work?

Transferred phone number from another provider

I transferred my phone number from another provider to my public mobile, it's registered on here my number from the other provider but on my phone information it's still the number I got when I came on public mobile. When I try to call my phone using...

Payment

Credit card lost. New card coming in 5 days. Account shut down due to no payment which was automatic. No phone now. So do i have to wait now without phone for 5 days. Any other way to pay.

Resolved! Voicemail says no messages

I’m having issue with my voicemail. I can access and login with password but it tells me I have no messages when I know there are multiple that have been left that I have not listened to. I followed the steps to restart iphone and reset voicemail pas...

Resolved! What happens to leftover minutes?

I currently have the $15/mo plan (100 minutes, 250 mb data). I read that minutes from purchasing add-ons never expire and transfer over to the next period. If I have leftover minutes from the 100 minutes that come with my plan, do those transfer to t...

Resolved! Entered an incorrect ESN/MEID, help!

Hello,I am leaving Bell and switching to Public Mobile. Looks like I messed up the IMEI and now the number is (sorta) stuck. I have access to data and I can call using the phone number I ported from bell, but only the bell sim can receive phone calls...

Resolved! No texts in or out

Hi all, I was able to activate my subscription on Friday night and port my existing number from the old carrier (that account is now closed). I am able to make and receive calls with service from PM but have not been able to send or receive texts (wh...

can't send or receive texts

I'm new to public mobile and cannot send or receive texts. What do I need to do?

Confusing usage report (using app)

My usage shows 0 minutes used. That is correct as I did not make any Outgoing calls.But Usage History shows Outgoing calls to voice mail. Why is that? I did not make those calls! Yes, spammers did call and their calls did end up in vmail but why Usag...

Resolved! esim for travel to usa from canada?

Okay so both my wife and I are with public mobile and have like 50 gig each of dataWe are going to florida for 8 days, I'm told that its best to go get a roaming esim like knowroaming who offer 5 gigs in the usa for 15 days for $16Is that what i shou...

Account charged twice

I’m subscribed to automatic payment for my plan. My PM app shows a receipt for only one payment, but my bank statement shows that I was charged twice this morning for my plan. It should only be one payment. How do I go about getting refunded for the ...

eSIM for travel

Will a travel eSIM work in Europe on my phone?

Need to mark my phone as lost without logging into account

Chat bot could not help set OTP to email. Keeps sending OTP to lost phone number only. Account was created before ever whatever ID. Could not sign into app either without phone OTP. Thanks.Need to log into account to update my credit card info

Public mobile points

Are there other ways of earning points than asking and answering questions over here or sharing the invitation link ?

Resolved! U.S.A. data add on not working

I’m in Michigan bought the addon not working, worked for 1%, had to use a friend l’s phone on a different net work also from Canada but his is working

Resolved! Reward program

Do you get rewards if you set up a preauthorized payment through credit card?

Recharge voucher activation

Hi there,I am an Australian traveling the US, heading to Mexico and then Canada soon. I have purchased a voucher on recharge.com for public mobile but am unable to activate it. When I call 611 it only calls tello as I have a tello sim here currently....

No service

Qr code doesn't work. Msg: Cannot connect to network subject code 8.2.6 reason code 3.8 EID xxxxxxxxxxxxxxxxxxxxxx. Contacted Telus, was told problem needs to be fixed by Public Mobile. I've been trying to solve this for 3 DAYS! Plea...

Can't send or receive texts

Resolved! Canada-US unlimited talk and text plans

Is long distance calling from one country to another included in the Canada-US unlimited talk and text plans, or just long distance calls within the same country?

Resolved! US addon

If I get the US talk and text add on, can I call and text Canada while I'm in the US?

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