Community

refund of Add-on international phone call purchase

I need to call South Africa and found there is Add-on for 300 mins international phone call. I then purchased twice, second time was by mistakenly clicked again. I then tried to call an South Africa number +27 xx xxx xxxx, but cannot get through. I d...

Rewards Data Add-ons

I purchased Data Add-ons through rewards and 36 hrs later still not working. I will state that this is my first negative experience with Public mobile having been with them for 5 years however it is a critical one because it relates to people who wou...

I can't enter my new credit card

Stop Subscription

I will be away from Canda for one month. Can I stop the subscription for one month with my current number reserved?

Cant login the OTP code gets sent to my old number which is no longer active

My Account 

How do I get new SIM?

Am I or agent is wrong???

To my understanding FIRST number in data shows how much data I have USED. Second number shows max allowed as per Plan.Agent claims FIRST number is how much data I have LEFT (meaning I used 487.86MB).I believe agent is Incorrect.

Unable to renew

Unable to renew - there used to be an option to add funds and it wont allow me to do it. No other payment options.

Re: ESIM woes

Hi, what if I already deleted the eSim from the wrong phone? When we tried to do the activation on the correct phone, it says the eSim is not available and to contact support.

2 numbers find accounts

how do I find my accounts

Activation not successfull, "eSIM not installed"

Good morning,I have recently switched from Telus to PM and have been having difficulties with gaining access to the PM mobile network after the transfer of my number was complete. I have been trying to get support from PM. I did not get a reply after...

RCS Not Available- Issue on BOTH iOS and Android

Hi,I bought a new phone.  Transferred the physical SIM over.  RCS will not work.  I tried everything on this site about Carrier Services, reinstalling Messages, all kinds of cache clearing and rebooting."Not Supported" RCS chats has been disabled by ...

Cancel subscription

Hello, I am overseas and am not able to receive messages on my public mobile line- therefore am not able to cancel  my subscription . Can you please provide me with assistance -thank yu

Add new phone

I already have 1 phone with Public mobile..I also have 1 phone with BellI want to switch my Bell phone to Public so that bith phones will be with publicWalk me through the process please. Thanks

Texts for Data notification

I have the $20/mo plan with 3GB of data included but each month I get the elusive text "You've used 75% of your included data within a few days of the plan renewing. When I check my usage online, I'm only at 0.61 used of my 3GB so nowhere near 75%. I...

How come

How come public mobile doesn’t have actual agents you can talk to ?

Cancelling subscription dates

If i were to cancel my three month subscription, what the date that comes into effect? Does it just finish the cycle out, or does my service immediately stop?

problem with new account, number transfer not successful

My current service has been cancelled and I have not received an esim to transfer my number.

Re: Ticket ID:586855-211 Activation unsuccessful G2013-B

How do I remove my personal info or delete that post? I'm new here and it's so hard to figure out how to contact support!

Verify identity not sending code to my text

When I attempt to verify my identity I am not reviewing the 6 digit code to complete the verification. 

Promo code

My husband is transferring his number from Telus to public mobile. He missed to enter my referral code before he paid. What should we do?

Payment not processing

The voucher is not being accepted 

cancel contract

I switch to another provider, will the contract be canceled automatically