Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi @CS_Agent, My husband is locked out of his account even though he has not tried to log in. It says that his account is locked and to try in an hour, but each time it just says the same thing. Can he get his account credentials reset please? Than...
One of my numbers ported in from Roger’s works fine except for calls coming in from other networks. it goes straight to voicemail but I also don’t get the voicemail. I can call those numbers just fine, they just can’t call me.
Hi, my husband is locked out of his account. It states that he tried too many times to log in, but he hasn't as he knows his password. It also says to try in an hour but it does the same thing every time. Can he get his account credentials reset pl...
I am unable to activate my sim. I am at step 6.need help
Ask I'm glad I signed up to this subscription, I unfortunately had to make a new number. But I was curious if there was a way to get my old number back?Transfer it over, or how ever it works. For me it would make it less complicated seeing I have alo...
Unable to activate sim
I have over 1000 ITNL minutes but I could not complete a call to Mexico.
Hi, I bought a sim for $10 instead of waiting for the SIM to be shipped. However, I don't see the discount applied on my purchase. I'm a new customer and I have just purchased a subscription plan ($39 ULUS CW Base Plan-60GB-5G). How do I get the disc...
If everyone is going to lose their Rewards Program, but it says we keep the Rewards indefinitely until we use them up ourselves, and we get bonus data that will expire, does the bonus data get used first before our Rewards Program data?
I'm currently getting:- $2 for auto payment- $5 for loyaltyI've read everything, but I can't seem to figure out how many points I'll have under the new system. I'm going to be canceling my plan when they force me on the new point system.
I want to switch to a new Public account. Long story don't ask why. I don't want a new plan I just want an entirely new account. I'm currently with Public and I want to stay with Public but I just want a new account. How do I do that?1. Create a new...
After signing up for a promotion on Monday, I'm having trouble verifying my phone number. I've tried to resend the code multiple times, but I'm not receiving the email for code resend. Instead, only the option to resend the code appears, and I'm not ...
I was comparing Public Mobile's offerings to Koodo's prepaid plans, and I noticed a small difference:Public Mobile's $15 / mo plan doesn't say whether or not it has unlimited calls, while Koodo's $15 / mo plan does.Is this true, or was it just not me...
How do I call Mexico from Canada?
I have 3 numbers with Koodo post paid that I am moving to Public. I know I have to get a temporary PM number and then port my Koodo number.. Did 1 account yesterday with no isues.Now Im trying to do another account.. Activated and got a PM number.. T...
I have 3 numbers with Koodo post paid that I am moving to Public. I know I have to get a temporary PM number and then port my Koodo number.. Did 1 account yesterday with no isues.Now Im trying to do another account.. Activated and got a PM number.. T...
This is on behalf of my brother-in-law. He recently picked up the $34 50GB plan with US roaming included. He landed in Florida today and he's had a hell of a time with his phone. I have the same plan so figuring this out is important to me too sin...
Older phone ASUS Zenfone 4. Was working fine then since two weeks ago I can longer send or receive pictures or long messages using my messaging app. I've tried Google Messages and QKSMS but neither work. What's going on?
Now that I am being forced to switch to points, how about giving us some other options rather than the bonus data that expires and I don’t want or need. Not impressed…
I can't log in, app, web browser, Brower on my laptop. Nothing works. I keep getting a forbidden A1, and the app just keeps crashing when I log in.
I am a new Public Mobile customer. I am trying to update my payment information. I have a specific card that I want to use for my phone bill, let's say it's with Bank 1. When I try to input this card, I get the error "Sorry, we’re not able to process...
Hi all - I currently have a 3G plan with old promotions (super gutted this is changing….). I was looking to upgrade to one of the 4g plans since my phone (iPhone SE 2020) doesn’t have 5g capabilities. But when I go to change subscription in my accoun...
Hi, on March 5th I was charged as expected, but on March 6th I was charged again 2 more times, so a total of 3 payments at the same month, who can I contact for a refund, please help. thank you ------------------------Salut, En date du 5 mars j'étais...
Based on a quick google search I have read that the Samsung Galaxy S10 has VoLTE capabilities, but I have noticed that when I make calls the "LTE" icon at the top of my screen switches to "H+" which from my understanding, is essentially 3G+. I have s...
I recently switched from an iphone 8 to an iphone 12 Pro. I basically just moved the SIM from one phone to another. Now I cannot access my voicemails on the iphone 12 Pro. I can contact the voicemail number and it says I have no voicemails but I know...
I am being charged for data and I do not know how those charges arise, for example, I was charged for data at 12:30 AM and I am almost certain that I did not use the phone at that tim
Basically got a phone plan, it's been working for months, but now I need to login to my account and it's demanding I "finish activation" using a sim card. My sim card already works with my plan - but there was a billing error I need to go pay off as ...
Hi all,During the phone number transfer portion of the sim activation process an error occurred, and I had to contact my current provider to make the number transfer go through. Within seconds of the call ending my old sim was no longer active, I ins...
Glad to see I am not the only upset and frustrated customer. I have 2 phones but they put them on seperate accounts saying it had to be this way. Can even access the one account and I need the Account Number Grrrrr
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