Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am setting up a new account and am in the process of changing my number from my landline to my new cellphone, I believe I am on the final step of that setup. The issue I have run into is the provider that previously held my landline phone number ha...
I am trying to set up an account and I have a physical SIM card from Amazon. When I go to input my credit card information It says credit card can’t be verified with nothing to help me. I have tried my visa debit. My husbands cards. Nothing is workin...
Trying to submit a ticket with agent is not working. As soon as I answer a few questions to describe my problem, the screen freezes when I click on submit ticket and nothing happens. Can some agent open a ticket on my behalf or provide me with a numb...
Hey,My friend just bought and activated the SIM. We then went through the app instructions and were able to get the old provider to send over the "Do you want to transfer? Type YES" message. After doing so, we waited 10 min. Then we inserted the new ...
What is status of Ticket ID:543923-245 SIM/Hardware Issues E2013-G ? First it was 48H then "tomorrow" ... and nothing happened, no changes.
Hello all,When I recover email from mobile phone and reset password, I can not see my current plan or payment options. I'm not sure how can I get access to my account number.
My pixel 7 pro is going to die. How can I transfer my present PM eSim onto pixel 9 pro?
I cancelled my public mobile account more than 2 months ago. The SIM is not even in my phone anymore. Suddenly I saw on my bank account that Public Mobile had not only charged my phone but there’s a “record of my phone recently receiving texts.” This...
duplicate thread
My husband and I share my email. I'm trying to add his phone. Help needed
Today is a new month for my subscription cycle. I've been using it properly for the last month with no issues.Suddenly today I'm unable to receive any service on my phone. Same phone. Tried putting sim card into another phone and also no signal. Logg...
I’m trying to upgrade my plan. I have a credit card connected to my account and enough money on my account. When I choose the plan I want and click change now I get an error message saying “sorry can’t process try again later”. This happens continual...
I changed my subscription plan today. However, I still had remaining time from last subscription. I mistakenly upgraded the plan starting today, and a new payment has been processed.Is it possible to get a refund for the previous subscription?Alterna...
I have been charged since June for an account that I don't have or know the number.But has been charged to my credit card. Can you help me find the account with my address and my card number?
My daughter has had her current phone number for 2 years. About a month ago it stopped working. She cant send or receive phone calls, or send/receive text messages. She is trying to log in to her Public account but with the 2- step verification, she ...
Need to know PUK
Hello,I my eSIM was working perfectly fine, and i had no issues. I wanted to have a physical sim card and ordered one. Once it came, i had an phone update appear the same day. I activated the physical sim and removed the eSim and completed the upda...
i don't get any messages yet it shows this number everyday multiple times per day. Any idea why?
I'm currently on the legacy cheapskate plan, recently costing me, I think, $16.95/month but with an anual $10 "gift" or something. Suits me fine, but the 250MB/month is not enough any more to leave mobile data on - the Google mothership sucks up mos...
I would like to make a request for Public Mobile to add all EU countries to their long distance international countries list.
Hi, I paid for a US roaming add on, talk/text/data. Talk and text were added successfully, but I'm getting an "incompatible data add-on" message, saying that this add-on is incompatible with my current plan. Not sure what's going on here (and the '...
I have a CAN/US/MEXICO plan, and I'm going to be traveling from Canada to the US shortly. I'd like to avoid any roaming charges. Is there a way to disable roaming ? I'm assuming my data will still work in the US, since it's a CAN/US/MEXICO plan, but ...
@CS_Agent, my phone cannot call out and no incoming as well. Says server error. Reboot already, no success.
Can someone please help me! I activated my new Public Mobile service as it showed my phone as compatible for Esim activation so I did it tonight. (however) after I paid and set everything up got the msg from my outgoing cell provider answered yes. th...
Hi All,I'm having this same issue. I tried everything suggested here and everything suggested by the customer service representative, and the site is still not allowing me to update the expiry date on my card! This is a major flaw with the website, a...
I just purchased an iPhone 12 Pro Max, and now my phone is cutting out during phone calls. It seems like everytime the person on the other end of the call makes any noise, it cuts out from my end. It sounds good on my end but is choppy on the other e...
Hi,I have been struggling for the life of me to activate my line. I couldn’t use my line for a long time, and now that I have a new phone, I'm stuck at the "activate your line" step. My new phone uses an eSIM, but my old phone still has my physical S...
I was double-billed for the month of April. I had already prepaid for April, and I was charged a second time because my plan changed, and I was only refunded 2/3 of the charge. I asked for the remaining balance, but I was ignored, so I contacted my ...
Hi all,We have a phone that we are trying to get set up as a house phone for our kids to use. It is a new number (no porting), new SIM card and factory rest phone.Outgoing calls and texts work, incoming texts work but incoming calls do not. We get a ...
