Subscribing to new plan issue

[Zzzs24]

Hello I signed up for the $40 50% off plan on Friday evening and now I don’t see it on my account anymore as an existing customer. What happened ? I made a ticket, but no one has responded as of yet

[Zzzs24]

They actually were able to until Public Mobile patched it on Friday evening

[hTideGnow]

hi @Zzzs24 

some existing customers got the deal but are unsure if they really get it too.  

ask PM support agent to confirm, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Sansan]

Existing members are not eligible for this plan. Did you create a new account to get the offer?

If you changed to there should be a message on the main page that says upcoming charges with the next due date and amount due.

Refresh your screen.  Tickets are behind.