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Forum Posts

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 935 Views
  • 17 replies
  • 7 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22493 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33929 Views
  • 185 replies
  • 27 Bravos

Resolved! Call forwarding to Roaming Line

Hi. Three lines will be travelling to the US.  Lines #1 and #2 are Canada only.  Line #3 has Canada-US.a) Is it possible to have the calls from Lines #1 and #2 forwarded to Line #3?  Would Line #3 receive those while in the US without issue? b) Also,...

ytzslee by Great Neighbour / Super Voisin
  • 209 Views
  • 1 replies
  • 0 Bravos

Resolved! Sim card

I need to get in touch with service agent. Would someone send me a link

Juno12 by Great Neighbour / Super Voisin
  • 177 Views
  • 1 replies
  • 0 Bravos

Resolved! Duplicate charge

Two payments of 16.95 each were charged to my account on May 9.  Please review and advise

dwigz by Great Neighbour / Super Voisin
  • 233 Views
  • 2 replies
  • 0 Bravos

Resolved! Services on hold?

My account says "Your services are on hold due to the expiration of your subscription." But there is a pending transaction on my credit card already.Also, when I go to payments it's saying the next payment is due August 11th. Can anyone help me figur...

Screenshot 2024-05-13 at 3.33.00 PM.png Screenshot 2024-05-13 at 3.35.30 PM.png
cliffordruns by Good Citizen / Bon Citoyen
  • 298 Views
  • 3 replies
  • 0 Bravos

Resolved! Call routing problem with a Telus Landline phone number

Hello, I'm unable to get an incoming phone call from a Telus customer who has a landline.  When they call it does not register on my phone and after 6 rings they are sent to my voice mail where they are able to leave a message. Last week I was able t...

FelineZoo by Great Neighbour / Super Voisin
  • 679 Views
  • 8 replies
  • 0 Bravos

Resolved! New user - eSIM locked myself out

I just subscribe to public mobile, I installed esim on my old phone, I thought I could transfer esim to my new phoneNow I removed the esim from my old phone thinking I could ee-scan the QR code on my new phone Now I'm completely locked out, can't get...

Resolved! unlock phone

Hi,I forgot my cell phone pin so I cannot use it. Are there any ways to unlock it? @ lily 6012

Lily6012 by Good Citizen / Bon Citoyen
  • 392 Views
  • 4 replies
  • 0 Bravos

bill payment

how to pay my bills

Wije by Great Neighbour / Super Voisin
  • 208 Views
  • 2 replies
  • 1 Bravos

Subscription Plan

It seems that my (and my wife's) plan has somehow changed. We were paying $19 + tax each per month for the past year. This last payment came off at $25 + tax each. We did not change our plan, nor were we contacted or advised in any way that there was...

OnInTwo by Great Neighbour / Super Voisin
  • 352 Views
  • 4 replies
  • 0 Bravos

subscription not activated, i am stuck

subscription not activated, i am stuckit is saying something didn't go right while activating your subscription. Click below to contact a customer support agent. (payment is already paid for a new account)

jokham by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 0 Bravos

Changed subscription

Hi everyone!I've changed my subscription way before the due date ,and now I don't know if I can go back to the old one with out paying and many,and if they will refund my money for the new subscription.My subscription was due date on May 28 and I hav...

Ana20 by Good Citizen / Bon Citoyen
  • 198 Views
  • 2 replies
  • 0 Bravos

Wrong phone ringing

So... My parents both have a cell with PM, separate accounts. My father lives in a senior home and scarcely uses his. We noticied recently that whenever we try to call his cell number, it's my mother's cell that is ringing. If we use my mother's cell...

Pierre7 by Great Neighbour / Super Voisin
  • 263 Views
  • 3 replies
  • 0 Bravos

Sms not working

Hi my number is xxxxxxxxxxxxxxxxxxxxxx I just ported into public mobile and sms is not working. I massages work 

Tirtho by Great Neighbour / Super Voisin
  • 196 Views
  • 2 replies
  • 0 Bravos

International minutes

I am going to the United States at the end of May and I have some international minutes? Can these be used from US to Canada? Or US to Us 

Den71 by Great Neighbour / Super Voisin
  • 193 Views
  • 2 replies
  • 0 Bravos

Porting out to Freedom Mobile

Hi there,I'm trying to port out my phone to freedom mobile since yesterday.  Freedom inform me there is an error from Public Mobile and need me to contact you for the current status.  

garyF by Great Neighbour / Super Voisin
  • 449 Views
  • 7 replies
  • 0 Bravos

Resolved! Transfer US number

Hello, I’m having troubling transferring my US number through the app.

dylane by Great Neighbour / Super Voisin
  • 280 Views
  • 3 replies
  • 1 Bravos

Rewards to points loyalty transfer.

Before the switchover to the new Points system, it was stated that people who had been with Public before Jan 2024 would automatically get a point per month since they had signed up with Public. I have not received these yet. Sign up date (Nov 2019) ...

Screenshot 2024-05-13 at 13-00-51 Introducing Public Points Rewards.png
Snikczar by Great Neighbour / Super Voisin
  • 452 Views
  • 7 replies
  • 0 Bravos

Late sim card arrival

Hi , I paid 40$ to buy a sim card and the first month fee on Feb 24! I haven’t received it yet, I asked twice from you guys regarding this issue, and nothing happened yet, I want refund please, I don’t want to wait more than this.

Yazzz by Good Citizen / Bon Citoyen
  • 524 Views
  • 8 replies
  • 1 Bravos

iMessage phone # won't verify - no SMS

So frustrated...  Ported 3 lines and none of the 3 are working.  No texts - no standard SMS or iMessage is working.  Can't do 2FA OTP for work and so frustrated.Multiple messages over the past 2 days to support - nothing, zilch, nada.  Can't even por...

Madi-B by Great Neighbour / Super Voisin
  • 211 Views
  • 1 replies
  • 0 Bravos

Resolved! Lost annual credits

I was on the older system of credits,  don't use much so I had the $15/ month plan. My monthly rate because I have been a member for years last month was about $9 per month It just went to $16.95 with tax. Why did I lose my annual credits even though...

Bud55 by Great Neighbour / Super Voisin
  • 414 Views
  • 6 replies
  • 1 Bravos

Subscription

Your services are on hold due to the expiration of your subscription. I had a Canada/US account subscription are they not honoring those anymore? Thank 

Phone Number Given to Another Customer, AGAIN

Hi there,For the second time in the last 8 months my phone number was assigned to a new customer. I am current with my plan payments (always made on time) so there is no reason for my phone number to be given out to someone else. I find this bloody f...

Referral reward

I joined Public Mobile in March and applied a referral code but my friend didn’t receive the reward. I might have input the code incorrectly. What should I do?  Thanks

MichelleY1 by Great Neighbour / Super Voisin
  • 214 Views
  • 3 replies
  • 0 Bravos

Referral Code

My husband sent me a referral code to sign up but when I registered, something went wrong with the browser and the code wasn't used.  Now I'm signed up OK but cant enter the referral code  at this time by using the buttons on "my account" -- it shows...

Free $5 dollar per month

Hi why is there no more Free $5 dollar per month  on my account? Is there ways I can get free money so I can lower my monthly cellphone bills?Thanks

Not able to receive sms

I just join this provider few days ago and transfered my number. I am now able to send sms, call out and receive call but not able to receive any sms. What can I do to receive any SMS?

Obbie by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 1 Bravos

Resolved! Tenure and ATU Redemptions

I have a question about tenure and ATU redemptions. I used to enjoy a $4/month discount on tenure and $2/month on ATU. Do either of these get reflected in the new rewards program? I could wait a month to see how it works out, but I thought I'd ask so...

6227C1 by Good Citizen / Bon Citoyen
  • 466 Views
  • 5 replies
  • 0 Bravos
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