Community

I can’t get service or sign in

This is ridiculous. Not much for customer service I see…..

Horrible signal in pincourt ile Perrot area

Just wondering if any customers are having issues in the pincourt ile Perrot area? public mobile have good plans, but they're only as good as the signal. Unfortunately I may have too make a hard decision and switch provider too many dropped calls , t...

3g to 5g

How would I go from 3g to 5g?I have a Samsung s9

Transfer/activation process

I missed a text message from previous provider. What do I do next to activate from my previous to my new provider 

Accessing cellular network

I have intermittent connection when dialing out from my home. 

Hello I need help subscribing to my account

Did not Receive SIM card

my service

I mobile keeps cutting off my calls while talking and also when caller calls me they cannot hear me, I only buy a phone Samsung S16 last year so it 's not my phone problem. Please fix this otherwise I am going to change my provider 

Joining

I’m currently with rogers and trying to get a plan here. My address isn’t in the search, no where to enter it manually and there is customer service is absolutely useless. I get sent to enter a ticket, but no matter what options I try, the submit but...

my acount

what is the status of my account 

Disabling a Voice Mail

How to I disable my voice mail on Public Mobile?

cannot send videos via imessage

Cannot send videos via imessage (both wifi and cellular data). Regular text messages via imessage working. Tried all troubleshooting - turned imessage off/on, wifi off and on, cellular off and on, sms enabled and diasabled, phone up to date. Tried co...

eSIM

I can't download the eSIM in QR code and the old eSIM is deleted.now my old number shows on the app and 2fa always trys to send code to the number I ported out, but I don't have eSIM to receive it.@CS_Agent 

You are scamming customers

My elderly father went to check his balance today it told him his account was suspended and he had to add money. He went and got a $40 voucher money he didn't have only to find out he has more than enough to pay for his service. This is the second ti...

Data usage not being recorded

My data usage stays at zero.it does this on the app or if I log on line to may account. Anyone else have this happen? 

The number you have reached is not in assigned...

Hi Everyone,Any one experience the same issues?This is a new number. it takes multiple times to get through my call with the first few calls say the number you have reached has not been assigned. Thank you  

NEED TO CANCEL SUBSCRIPTION - WEBSITE/APP IS DOWN

Hi My subscription will automatically renew tomorrow and I need to cancel it today.You App and website is under Maintenance and I have no way of cancelling it.How do I cancel to ensure I dont renew?

Access my account

I cannot see my account in the web. Cannot open the app, said the app is under maintenance. And cannot see my public Points. 

Accessing my account

I did sign into my account in the webpage but cannot see my account. Nothing happens after clicking on My Account. How can be solved?

Opening the mobile app

After a while, I tried to log into my mobile app but it said the app is under maintenance. What is the problem?

Logged in to Redeem Points

It's been awhile, but I logged in to redeem points. I can't find it. Does anyone know where it is? I should have enough points for another statement credit.

Port issue

I have a line ported out to freedom mobile this morning. Got the message from public and answered “Yes”. It’s been more than 8 hrs but the port hasn’t been done yet. Please check if the number has port protection needs to be unlocked. Thanks! 

4G to 5G switch

Hey everyone,I recently switched from a 4G to a 5G plan both with Public. I never had any issues on 4G but  switched for a better priced plan. I notice since the switch to 5G my service lags and sometimes doesn’t connect. Is anyone else having this i...

I lost data on my phone

I lost data on my phone. The account is all in order.  I have 60g. Have only use 3gb.

Having trouble

New subscriber, having issues no connection to network it been 7 hrs. Purchase ESIM and followed instructions to activate. Still nothing. Not sure what to do. Any ideas...