I have my credit card registered with my account, but I have autopay on
my mother's debit card. I want to remove my mother's card so I can use
my own debit to pay for a better plan. There is only an option to change
my credit card info, but nothing t...
so today was my due date to pay, and I decided to change and lower my
plan because I dont use as much data as I thought I needed, so i lowered
the plan and paid and topped up my account, my bank says the funds were
removed and now my phone doesnt wor...
So today I decided to change my plan to a cheaper one now that I am
rather working with wifi or home with wifi so didn't need to have alot
of Data. when to the $40 a month plan instead of the $50. My account
states ACTIVE but i cant make or take a si...
Why am I getting an extra charge on my card? I am being charged $13 for
my plan since I have $2 credit but am receiving $30 and $50 charges as
well even thought they aren’t apart of my plan. Last month I received a
$50 charge at the beginning of the ...
Hello, I would like some help on how I should proceed to port my number
from Chatr to my recently purchased Public plan. Some aspects to
consider are, when I activated the sim I haven't waited for the SMS
confirmation request from the previous provid...
I have been trying to activate SIM card for new phone and after
completing all four steps I continuously get error code 837 after
hitting "activate SIM card"I was told yesterday the system was down but
same thing today?
I helped someone get set up with their first smart phone and am their
"support person" as they're not too computer savvy. He said he got a
message from PM that his account was suspended but I haven't been able
to view that message - he's in another p...
Hello: I left Public Mobile and had my number ported to another carrier.
Public is still billing me. I no longer have access to the registered
email. My password is not working. When I try to reset my password via
text, I don't receive the text to th...
I got the text from Public Mobile for the 15Gb plan, and it said to just
answer "yes" if I wanted it. I did, and the follow-up text said that my
plan will be automatically updated on my upcoming December renewal
date... but I can't find anywhere in m...
Hi, I activated my public mobile line yesterday. I am happy with the
service so wanted to port in my number from videotron today. When I
select videotron, it says 'previous service provider is invalid'. I
tried clicking on other service providers and...
Hi, I was wondering when 3G is retiring and then what happens if I am on
a 3G plan? I thought I read somewhere Telus is starting to retire 3G
December 2022 and I believe that is who backs PM service. Since that
date is close by I was wondering when P...