Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have tried a bunch of troubleshooting things and I just can't make outgoing calls anymore. Things worked fine fir a few months and then it stopped working
Yesterday a support member helped me update my subscription to the promotional 50% off one. Shortly after the confirmation email my phone no longer had service. I tried restarting and still no luck. I submitted two tickets already and have not receiv...
Hi, I want to change my subscription to another plan that my spouse has but that plan is not active on my account. Right now I have 20G of data that I never use. I was wondering if you can help me with that. Thanks.
The service is not working. I tried.to reset the network settings but I'd dose't work. I submitted more than 10 tickets but no one replied. Now I don't have the service for the whole month, if you didn't help I'll go with the Customer protection serv...
i tried for the frist time it took esim but no network. i deelted the e-sim and tried to re install the esim and that is giving me error that esim cannot be added. please try again or contact service provider. its been 4 days now with no service. i h...
I’m trying to call 1 (877) 355-5239 from Mexico but it won’t connect
Hi,I submitted application to transfer number from Rogers to PM last Sunday and the payment was successfully processed. But after that I couldn't receive message anymore so I didn't receive confirmation message from Rogers so I couldn't reply YES to ...
Why was my subscription not renewed automatically as it usually is? It normally renews every month with my credit card that I have no issues with! Is this due to the technical difficulties presently happening with Public Mobile? Not able to make or r...
I went to upgrade my account and I overpaid. Is it possible to get that credited back to my account there’s two charges one is 5650 that’s for the new 150 GB package. The other charge is for the previous package and I was charged twice on the same d...
Hello, A rewards redemption of 15 points resulted in $15 credit back in April 2025 and before.Yet the PM's redemption history accounts for $20 credit per 15 points redemption.I am asking for the missing $5 credit due to me per 15 points redemption th...
Upgraded to new $35 plan on Jan 10, 2026 and paid $41.37 at that time with next pyt due Feb 29, 2026 but old plan fee of $29.87 still was debited to my Mastercard on Jan 27, 2026
My voice and data work but my sms/RCS doesn't work I created a ticket multiple times and no one gets back to me at all. It's been several days now. Soon my Fido sim card will be deactivated and if I can't get anyone to fix my issue with public mobil...
@CS_AgentHi, I'm attempting to configure my phone number with Bell, but I haven't gotten the authorization text from PM that's needed to transfer my number. Could you look into this?
Hi everyone,I transferred my daughter’s phone number from Freedom Mobile to Public Mobile, but since the transfer she cannot make calls or receive any calls.We contacted Freedom Mobile, and they confirmed that the number has already been transferred ...
Hello Public Mobile Support Team, I need urgent help with my newly activated SIM card. I received my Public Mobile physical SIM card today (January 29) and completed the activation process by following all the instructions. The system shows that my n...
@CS_Agent I recently switched my carrier to Public Mobile, but my number does not seem to be fully activated.
My line was pulled five days ago from Rogers, after confirming transfer successfully. I’m able to use data. However, I can’t make any calls nor send/ receive SMS until I turn on the old Rogers line. This is so wired.When I go to iMessage, I can’t se...
@CS_Agent My old public mobile number was release. In case it is still available I would like to claim it under a new sim. I have a new sim handy. Please assist.
I got a text on Jan 26th that my subscription didn't renew. They immediately put my account on hold even tho there is a credit card on file. I have tried 4 different credit cards but all it says is can't process at this time. It's now day 4 and I sti...
My PM subscription started 2 days ago. Worked well. But since this afternoon, I cannot dial out. It says “call failed”. How to remedy?
I ported my number to Public Mobile, and SMS has not been working since then. I submitted a ticket but haven’t heard back yet.
registered for the $20 flash plan and paid for a Sim and subscription. got my Sim today and set it up but I had to pay an extra $21 and theyre saying my plan is for $40.
Initiated the activation of my public mobile account on Sunday to get the 50% off promotion. Then proceeded to start the steps to port my number. The request to confirm porting through text was confirmed. Confirmation was sent. Yet my Esim is st...
Hello, I've sent multiple messages for support on this issue. My number was half ported and SMS does not work, and I have not received a response after the issue in five days. Please send a response ASAP as this issue needs to be escalated.
Hello, i had placed the order of a new Sim on January 26th, 2026 as I'm looking to switch my networks. I have not received my Sim card yet for activation, it's been a 5 days and I need to cancel my previous network or i will be charged for another mo...
New customer.I ordered a sim card through the website on Saturday, January 24th. The only email that was sent through Public Mobile that the order was processing. No email, even an update has been received.Does Public Mobile send out emails regardi...
i have transferred my number from koodo mobile to public mobile. I have received the port message from Koodo and response yes. Now im out with koodo but didn’t receive anything from public mobile. I have raise 2 tickets already with CS agent and no r...
Its been 2 days. Please fix it my jobs rely on calls. This is insane.
I ported over for almost 4 days now from Rogers. Unable to receive calls or texts. RCS not working either. I have disables all other sims on my device, leaving only PM's esim active. Rebooted and nothing worked. Regretting my switch so far. Please as...
Can you check my ticket? I’m in a live threatening situation and need the phone service public mobile promised!
