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Resolved! reactivate my block sim

my card block due to payment issue  how can solve?

Resolved! Need to finish porting over phone

Need to request phone number unlocked  

Resolved! New plan

I want to switch to 4G speed and have the bonus 15GB internet 

Resolved! Problem with a payment

Can not make a payment after my pre authorized doesn’t work.

Resolved! Want to change Debit Card, only shows Credit

I have my credit card registered with my account, but I have autopay on my mother's debit card. I want to remove my mother's card so I can use my own debit to pay for a better plan. There is only an option to change my credit card info, but nothing t...

Resolved! Changed Plan, now my phone doesnt work

so today was my due date to pay, and I decided to change and lower my plan because I dont use as much data as I thought I needed, so i lowered the plan and paid and topped up my account, my bank says the funds were removed and now my phone doesnt wor...

Resolved! cant make or take a call now

So today I decided to change my plan to a cheaper one now that I am rather working with wifi or home with wifi so didn't need to have alot of Data. when to the $40 a month plan instead of the $50. My account states ACTIVE but i cant make or take a si...

Resolved! Unable to Complete Activation - 2 Working Verified Credit Cards given error

Please help @CS_Agent Trying to complete Activation.System not accepting 2 different Credit cards.Thank You

Resolved! Changed plan this morning

Changed my plan this morning payment went through it says my account is active but I cannot receive calls or make calls or have any data. Is their a system outage ????

Resolved! I forgot my account login email and password

I forgot my account login email and password

Resolved! How do I create and submit a ticket

My monthly 300 international talk minutes add on that I am paying for just stopped working. When I go to my account it shows the add on and says I have used 0% of my 300 minutes. Help!!!

Resolved! Port number from Chatr

Hello, I would like some help on how I should proceed to port my number from Chatr to my recently purchased Public plan. Some aspects to consider are, when I activated the sim I haven't waited for the SMS confirmation request from the previous provid...

Resolved! Payment didn't go through, new debit card, made payment for one phone, need to pay 2nd phone

I have two phones that i pay for, ky debit card changed and I didn't realize that payment would not go through, made payment for first phone, how do I make payment for the second phone?

Resolved! Activation Issue from Koodo

I ported two numbers from Koodo. First one went flawless. Second one will not connect to Public Mobile Network. I did reply Yes to the port authorization from Koodo. Help

Resolved! Submitting a ticket for someone else

I helped someone get set up with their first smart phone and am their "support person" as they're not too computer savvy. He said he got a message from PM that his account was suspended but I haven't been able to view that message - he's in another p...

Resolved! Account access and billing charges

Hello: I left Public Mobile and had my number ported to another carrier. Public is still billing me. I no longer have access to the registered email. My password is not working. When I try to reset my password via text, I don't receive the text to th...

Resolved! I can't find anywhere in my account that shows the pending change to the 15Gb plan..?

I got the text from Public Mobile for the 15Gb plan, and it said to just answer "yes" if I wanted it. I did, and the follow-up text said that my plan will be automatically updated on my upcoming December renewal date... but I can't find anywhere in m...

Resolved! Are Signal boosters reliable?

Resolved! Is it $40-15GB promotion is gone?

Good morning everyone, My friend try to register as a new customer. He can find this plan.Just wondering is it the plan is gone.

Resolved! transfer phone number - videotron - previous service provider is invalid message

Hi, I activated my public mobile line yesterday. I am happy with the service so wanted to port in my number from videotron today. When I select videotron, it says 'previous service provider is invalid'. I tried clicking on other service providers and...

Resolved! Porting issue

Hello, Ive been having issues porting my number over, I've filled out the request form, and no lock. its way pas the 30 mins quoted its been like 10 hours

Resolved! When is Public Mobile 3G retiring 3G service?

Hi, I was wondering when 3G is retiring and then what happens if I am on a 3G plan? I thought I read somewhere Telus is starting to retire 3G December 2022 and I believe that is who backs PM service. Since that date is close by I was wondering when P...