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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 26 Bravos

People getting missed calls from my number

Someone I don’t know say they received a missed call / phone call from my phone number, but I didn’t call them. It says on their phone I called them, but doesn’t say that on mine. Is this some sort of Spam? Has happened 2 times till now in like 2 mon...

bgoya by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Unlimited data not working

Hi CommunityI’m just a few days from my subscription period to renew and reached the data bucket limit for my 5G plan. It happened before and I could keep using my phone at a lower speed. But this time it didn’t happen and I’m offline with Public Mob...

Tonoli by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Account page blank with unauthorized access error

Hi, A while back, I bought a brand new unlocked phone from a Walmart 3rd party seller. Turns out it wasn't new nor unlocked. However, I went ahead and created an account with PM with a PM Sim. It worked for a day. I have since returned the phone and ...

Jaml by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

US Roaming Data

Hi there,So I purchased the 15 day roaming, talk and text add on for my layover in the States. It's my second day in the States and my roaming data is not working, but talk and text is. Is there anything that could be done about it?Thank you 

Yossy107 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

need to submit a ticket

Help. Emergency. need refund today because of double payment. if u dont refund me today i get NSF charges on bank account that Telus and PublicMobile will be paying for.

jessev_69 by Great Neighbour / Super Voisin
  • 5 replies
  • 2 Bravos

Resolved! Apn

 Apn   Not working service   Still not working  please just cancel it… I have never used it….  I will just take my  business else where 

Cuddles68 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Cannot receive international text

Hello,my subscription includes unlimited international text,but I am unable to receive it. I am currently in China and need to receive several confirmation code. Please help me to receive international message. Thank you

Eve7 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Cancel subscription

How can I cancel a subscription? The account is not working properly and I can't log in, because the phone number isn't valid anymore. 

Toddb by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Cannot log in. And getting 404 error when trying to make a ticket.

For almost a year I've barely been able to log in on a good day. But I forgot to switch over my card when I received a new one, which since I haven't been getting the texts nor emails anymore since beginning of 2023 so i don't get notified anymore wh...

Kylieel by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Issues with Data not connecting ?

We are a family of public mobile users.... have an unlimited plan.... but I am a low user... over the last few weeks myself, my wife and our kids phones have all had issues of not connecting to network for data, requiring the phones to be rebooted be...

VStrom by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos


I need invoices from May to 

ldai311 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Registration mistake

I had an Internet number and it can not be transferred to public mobile. How can I choose a new number?

Sean4318 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Purchase of us roaming plus 3GB data won’t work

I am down in the states trying to buy a 2nd 15day roaming plus 3GB data. When I try to complete the purchase . First it says ‘take $30 from existing funds’ when I say yes it just recycles the screen and doesn’t complete the sale. I have $80 sitting t...

Graham1111 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Cannot Receive Calls

All the call are forwarded to voice messaging system. I checked parameters. They are OK. I did #21# several times.

Iryna_1 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Cancel pre-authorized payments

Hi,I’ve looked everywhere and I cannot find a way to cancel pre-authorized payments. I’ve even called 611. I only see a toggle to cancel my subscription, which cancels pre-authorized payments BUT ALSO my mobile subscription. I just want to cancel pre...

Katzengatos by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Credit for payment

Hi there,I made a payment on my account, then changed my plan, then paid again.  Can I get a credit or refund for the initial payment?  

ksuh by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Voicemail greeting?

Hey there,I set a personal greeting but my callers still get the automated greeting and I cannot for the life of me figure out how to set it to the recorded one. Help?

timtam013 by Good Citizen / Bon Citoyen
  • 2 replies
  • 1 Bravos

Resolved! Not registered on network

I'm unable to place or receive calls today, I just discovered this in the past hour so not sure how long this has been going on. Incoming calls go to voicemail, outgoing calls result in the notification 'Not registered on network.'I'm on a monthly pl...

Not_Monday by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Help! Can't call or text to most people

I can call/receive texts and phone calls from only three  people it will not work for any other people.  I have recently transferred my phone number. It has been more than five days.  I have removed Sim and restarted phone.  Just wondering  if issue ...

Debg1234 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos
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