Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Where can I find the pin # on my account?thanks,Siuwien
I signed up during the flash sale, but had to request a PUK code. I sent a ticket and a message to CS Agent, but it’s been 2 days and haven’t received an answer. I’m stuck on SOS mode.How long is it currently taking to get an answer from a CS Agent?
Please help with number transfer
I bought a new subscription on Jan 26. Payment was also completed and money is out from my account. I am unable to activate my number. Please help.
Suddenly, yesterday my account was not active and PM is asking for payment. I have had this account for 2 years and have a current CC on file and my account says that I am subscribed and my usage is not over - I have used 2 GB of 6 GB. I toggled airp...
Hi,I’m requesting help with a new activation for the $20/60GB promo.I attempted to sign up two nights ago while the offer was still live, but I was blocked by Error M.8702. I visited a mobile shop near Walmart yesterday to resolve this, but they were...
My eSIM card did not work tried 3 times and still failed I new a new eSIM card
I’ve ported my number from Koodo to PM yesterday afternoon. Porting appeared to go well. However while waiting for PM eSIM to activate I lost access to my Koodo service provider. I waited for hours but the eSIM was ultimately unsuccessfully installed...
I recently changed my plan, and since then I am unable to send or receive SMS at all.My account status shows Active, and I have signal and data working properly. Where could I ask for help check and refresh/reset my SMS provisioning on the backend?Th...
Heard replying timeline of several hours.The CS teams can be overloaded due to sales event - got it. Whether it is several hours, or several days, there has to be more transparency so we as a customer are able to have realistic expectation. There s...
HiI made the costly mistake of jumping on Public mobile promo Jan 26, 2025. Since then the esim subscription have failed to activate. All attempts to reach customer service has proved abortive. I even walked up to the koodo and Telus store and they t...
Is there a way to find out how much data I am using monthly total amounts, without going into each month and adding the totals myself manually, thanks
I setup the auto-payment method using by my credit card. I recently received a new credit card number, but forgot to sign in and update the auto-payment with the new number. My acct now is suspended until I pay. I try to pay it through the phone by...
Hello Community,I’m posting here because I have not received any resolution from Customer Support, despite opening a ticket and sending private messages. I’m hoping a moderator or someone from the community can help escalate this issue.Issue Summary:...
I had a dilly of a time getting my child's phone set up. We did get a profile signed up and initiated/paid for the subscription on Sunday night (Jan 25), but it took until Tuesday (Jan 27) to finally get his phone working and the eSIM transferred ov...
I need help asap I potted in my number from rogers they approved it and is no longer with rogers and is with PM not isn’t showing
Hello I am currently using samsung phone as esim, now I want to transfer e-sim from samsung to Iphone 17pro
My data doesn’t seem to be working just wondering why
When I tried to call out this morning, I got a message that I had to buy more minutes. It gave me. * number to do it, but was not allowed to. How do I buy more minutes? My Public Mobile App on my phone is not opening. I have had Pub Mobile for two ye...
I submitted a ticket a couple days ago and I never received an email or other notification regarding it. It is time sensitive and would like to check on the status of it. I am unable to locate any record of it on my account page or in this community....
duplicate thread
I purchased a data 5GB add-on thinking my monthly renewal was not until a week from today. Turns out I got the date wrong and I no longer need that 5GB. Does anybody now if Public Mobile will refund me if I no longer want this add on?
I accidentally blocked my eSIM on my iPhone.It is asking me for a PUK Code.All support is appreciated. edited by computergeek541: changed category (discussion isn't related to Community)
I am having trouble accessing my account. I believe I had cancelled the service 2 months back but I am being charged for last 2 months. When I try to login with the username and password, it says invalid. I tried to redrive the email and password say...
hi, I recently took advantage of the offer. I’m able to call and text fine but I don’t receive anything. I transferred from freedom and I said yes to the text. Any help?
Hello I ported my number out of PM to Lucky Mobile. I received the text message stating YES to port out, but it appears that my number is still with PM? Can someone help with this?
Hi, we missed 50% promotion, is there any way we can get that deal today? I’m trying to change mine and my moms phone plan to public.
My phone says "no mobile data service. Temporarily turnded off by your carrier for SIM 1" How do i get my data turned back on?
Hi all, I transferred from Freedom Mobile over to Public Mobile January 24-25 around midnight, and I have been able to receive and make calls, but not send texts or access data. I get a message saying "You may be out of data with Public Mobile," and ...
HiI sent my reward link to the friend, he joined using my link, but non of us got anything
