Community

Switching plans

I am a current customer and would like to switch to the Canada-wide 40GB plan. I have tried to log in and do this myself, but while logged in, this offer doesn’t appear available to me as an option. If I look at PB on the external/public site, it’s a...

Lost credit card, sub failed, cant make payment cause i forgot pin

Recently I had to switch my credit card to a newer one, and that is why the public mobile subscription this month the payment failed. I was told to call *611, and then I selected to make the payment using my credit card, because I repotated it to the...

Plan changed

I requested to change my plan before my renewal date but it didn’t happen.

Not able to make payment

Not able to make payment and now it is said my account on hold and the promotional offer of my current subscription is gone. Looks like have to pay the full amount for renewal ( no discount)? 

Transferring my phone number

Hi, i got a new iPhone and I want to switch my phone number from my old phone to my new one.

How to close my account?

Caribbean travel

We will be doing a cruise in the Caribbean to a number of ports. Looking for ways to have data without paying the exorbitant price on the cruise. My phone does not allow e SIM cards. Anyone have a suggestion for one sim card and one plan that will al...

Re: Is public mobile increasing the cost of my subscription

So they deactivate my account on Feb 2. Their error, no apology. I was on auto pay. Finally after 9 messages l got setup Feb 4 lost all my reward points and 22 days later they are going to change my plan. They told me my plan was no going to change. ...

Payment

Visa payment won't go thru. My bank said, no issues.. a waste of time and time consuming. Is there a real customer agent for this public mobile. Wasted so much time and time consuming... am frustrated!

Where is the 'payment section

I cannot believe how frustratting this is. I cannot find the payment section on the app, my phone or laptop . i signed in my account. I have watched the videos and I have done the chat. Does anyone know where the 'payment section' can be found? 

Esim

I deleted my eSIM by mistake and cannot receive the verification code.I need to reset EverSafe verification to install a new eSIM.

Overpayment for Plan

Hi my plan is supposed to be $20 a month because I got a 50% off promo for 24 months. My auto renew wasn’t active so now it shows I owe $40 dollars for next month. Can you please assist with this? Thank you 

Match Virgin's new offer

I just swtiched from Virgin to Public and Virgin is now has a offer for me to go back which will save me $10. I'd stay with Public if Public can match (happy to supply Vigin's offer to verify it's real). Can/will Public match a new offer from Virgin?

cant send and receive messages

Hi i have recently switched from rogers to public mobile and i am unable to send the messages.Resete all the settings but still not working 

refund

i got overcharged when my subscription doesn’t even renew until another week or two, could i get that money back? helppp

phone call outgoing

call management stopped

I'm having difficulties paying my bill!!

I'm having difficulties paying my bill. I have the money but public mobile won't take my money! Can I please talk to someone! This is beyond frustrating!!!!

New plan

Public Mobile sent me a message stating that my plan price is increasing, but I can opt for an alternative plan with the same price and more data. They advised me to visit my account to activate it.When I open "plans" on my account, they don't offer ...

Unable to use credit card

Hi! I used my credit card for autopayment for years. Last year sometime I needed to update my information and it has stopped accepting my credit card, giving me an error message "notAbleToProcessRequest". I got in touch with my bank and it is not an ...

Cancel subscription

I started an activation but unable to complete and now unable to cancel subscription. Help 

Transfer

How can I transfer my phone number from my other PM account to this new account.  As I can't get in my account I have no access to get into it 

No Data Service When wifi is turned off

I have a Pixel 7, my sub is active, no data usageI subscribed yesterday, im using eSim. I verified my APN settings I am not able to get data working. For example, cant connect to the internet, or recieve mms from contacts. Talk and Text work.

SIM CARD

I'm trying to replace my friend's SIM card. He has a new one, but how can he confirm his identity, when, after he somehow managed to log in, and go to "replace a SIM card", it asks him to confirm his identity again and doesn't give him an option for ...

Refund

Hi thereI want a refund. The public mobile coverage in Whistler is terrible. I can't even make a call or check my email. I am cancelling and I want a refund. 

Activating account with already active SIM card

Every time I log in after purchasing a new plan I get the error message that my SIM card is already activated. I cannot access my account or complete activation, even though my plan works and I pay a monthly bill. I need help accessing my account and...

No reward points after referred a friend

I referred a friend to public mobile November 2025 but so far I still have not received any reward points for the referral. Why? Please help.

Login info

Hi, I’m trying to change the email associated with my account to login to my own. It’s currently not an email I have access to.