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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68827 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72543 Views
  • 180 replies
  • 32 Bravos

Resolved! Cancel Subscription

I decided not to go ahead with my subscription. I haven't received my SIM card yet; therefore, I haven't activated my phone. How do I cancel my subscription and get reimbursed for the first month I haven't used/activated? I tried to go into My Accoun...

Caronmc by • Great Neighbour / Super Voisin
  • 416 Views
  • 2 replies
  • 0 Bravos

Paying for and activating account

Trying to get my daughter's account activated but not being able to as we are using voucher's (prepaid) to pay for her account, not a credit card or visa debit card (which it isn't accepting anyway, even though they are Canadian cards). Need help to ...

PPlent by • Good Citizen / Bon Citoyen
  • 863 Views
  • 12 replies
  • 0 Bravos

WhatsApp restore after swapping to e-SIM

I have tried to transfer my WhatsApp to a new phone after switching my number from physical SIM to e-SIM. Before transferring phones I backed up my WhatsApp. That backup is definitely on my iCloud Drive, but WhatsApp doesn’t recognise it’s there. Aft...

ERS22 by • Great Neighbour / Super Voisin
  • 484 Views
  • 3 replies
  • 0 Bravos

New Account

Trying to setup new account and find it impossible.  Nothing works. 

sbskag by • Great Neighbour / Super Voisin
  • 285 Views
  • 2 replies
  • 0 Bravos

Not registered.? Why?

Good evening I'm trying to use my cell phone to make a call and every time I try to call it says not registered. Can you help me in solving this please and thank you. 

rizkid by • Great Neighbour / Super Voisin
  • 502 Views
  • 6 replies
  • 0 Bravos

SIM to eSIM

I changed new iPhone 17. But they don’t offer solid sim slots anymore, while my current iPhone uses a SIM card. I got eSIM online, but you charged me $5.55. I asked ChatGPT, it told me, it will be free, if charged me , I need to connect Public mobile...

Mays by • Great Neighbour / Super Voisin
  • 342 Views
  • 2 replies
  • 0 Bravos

Puk

Im locked out and getting the run around

JHadds75 by • Great Neighbour / Super Voisin
  • 227 Views
  • 2 replies
  • 0 Bravos

Not receiving text messages

Trying to port using same phone number from Bell Mobilty to Public Mobile. Can get outgoing and incoming phone calls with physical SIM card but no text messages. What is wrong?

Piperdog113 by • Great Neighbour / Super Voisin
  • 222 Views
  • 1 replies
  • 0 Bravos

New phone

How do I switch my plan to a new iPhone?

CTBGray1 by • Great Neighbour / Super Voisin
  • 189 Views
  • 2 replies
  • 0 Bravos

new phone and new sim card

Under Available Networks only reflects Bell, Freedom, Rogers and Telus, but no Public Mobile.  How can I connect my new phone to Public Mobile

JDJ11 by • Great Neighbour / Super Voisin
  • 205 Views
  • 1 replies
  • 0 Bravos

Resolved! Change my payment method to US card

I would like to change my payment method to my US credit card, but it does not allow me to enter a zip code, only a Canadian postal code. How can I change my card?

irie_stream by • Great Neighbour / Super Voisin
  • 465 Views
  • 4 replies
  • 0 Bravos

Payment charge

I was charged and my plans was automatically renewed even after I had selected cancel auto renewal

Deebu by • Great Neighbour / Super Voisin
  • 223 Views
  • 1 replies
  • 0 Bravos

my old sim stopped working

my old sim stopped working so I bought a new sim, but I cannot figure out how to change my sim.  I went to Account tab but I cannot locate to Change my Sim Card.  I am so confused

JDJ11 by • Great Neighbour / Super Voisin
  • 191 Views
  • 1 replies
  • 0 Bravos

My wife's account

Hi. A few days ago, my wife transferred her phone number to Public and registered with an e-sim. It has been about 3 days and she still can't make calls or send texts. She can receive them though. Does anyone have any advice? She went on the chat thi...

Newman77 by • Great Neighbour / Super Voisin
  • 190 Views
  • 1 replies
  • 0 Bravos

Resolved! Number porting

I am cancelling my land line and want to port it to PM.  When I do this will the new # automatically replace the old number?

Pipcan1 by • Great Neighbour / Super Voisin
  • 369 Views
  • 3 replies
  • 0 Bravos

100% data used. No chance

My phone is now bricked when i leave my wifi. It says ive used 100% data and the daily usage shows an aggregate of about 1 %. cant talk to anyone at PM and theres no online answer

Poed22112211 by • Great Neighbour / Super Voisin
  • 463 Views
  • 5 replies
  • 0 Bravos

Change subscription

I’m unable to change my subscription to a plan that is lower then the present one…the only options available are the most expensive one.thank you!

Lucie99 by • Great Neighbour / Super Voisin
  • 214 Views
  • 2 replies
  • 0 Bravos

Number Transfer Issue & Login Issue

Hello,I am having a serious service and account access issue due to an incomplete number port from Fido to Public Mobile.I am on eSIM. The port has been in progress for over 13 hours.Current symptoms:• I can make outgoing calls• I cannot receive inco...

CameronN2 by • Great Neighbour / Super Voisin
  • 357 Views
  • 3 replies
  • 0 Bravos

can't lower my plan

my friend currently at $40 plan but wants to lower plan as $25, impossible to do on APP, cuase no such available plan could be switched on desired subscription.need helpthanks

YJY by • Great Neighbour / Super Voisin
  • 314 Views
  • 3 replies
  • 0 Bravos

Over charged

I just subscribed with a new plan and it charged me twice for a total of 70 dollars instead of 35

TallTiny by • Great Neighbour / Super Voisin
  • 578 Views
  • 8 replies
  • 0 Bravos

Provisioning not complete

Port authorized by Bell last night (YES replied).eSIM installed and enabled on iPhone.Line shows SOS this morning.Account login is locked because provisioning not complete.Please manually complete provisioning / refresh HLR.

Siguy47 by • Great Neighbour / Super Voisin
  • 274 Views
  • 2 replies
  • 0 Bravos

Registering

I have canada usa Mexico plan. Now in USA. I can text but not phone. Error says I am not registered   I try to register it looks good but is there a setting I need to change

Bob_pat01 by • Great Neighbour / Super Voisin
  • 253 Views
  • 2 replies
  • 0 Bravos

Reception Keeps cutting out and coming back on iPhone 17 Pro Max

Hi everyone,I really need assistance on this one as this issue is absolutely driving me crazy. I’ve recently upgraded to the iPhone 17 Pro Max and my reception in data and calls keeps cutting in and out. I’ve tried everything…resetting my phone, netw...

7heLogic1 by • Great Neighbour / Super Voisin
  • 823 Views
  • 3 replies
  • 0 Bravos
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