Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25989 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37838 Views
  • 185 replies
  • 29 Bravos

Stuck in an activation.

  How is it possible to get the payment out of ''calculation'' status when activating a device. It does it on different pages, networks, or any device you try to do it with.    Thank You.

Arielle99 by New in Town / Nouveau en Ville
  • 224 Views
  • 1 replies
  • 0 Bravos

unable to activate new public mobile sim card

I am unable to move my existing number from Phonebox (Rogers) to Public mobile.I have already provided the account number that phonebox gave me but last agent claimed the account number is not valid I have double checked with them and they confirmed ...

Saskudani by New in Town / Nouveau en Ville
  • 254 Views
  • 1 replies
  • 0 Bravos

eSIM

My sim load incorrectly my phone number say no sim and the eSIM says use as business can someone help?  

Jasonr12 by Great Neighbour / Super Voisin
  • 364 Views
  • 5 replies
  • 0 Bravos

Why is my phone on emergency calls only

Hi, my phone is always payed through pre authorized payments.  Missed one as my card happenned to be full, payed it down and then proceeded to pay manually, I also made a subscription change which should begin at the start of my next billing cycle on...

TM10 by Great Neighbour / Super Voisin
  • 512 Views
  • 5 replies
  • 0 Bravos

Cancel my subscription

I recently brought new phone with Telus and got a new number. How do I cancel my subscription with public mobile?

Teku by Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 0 Bravos

Didn't get the txt message to confirm full access

Signed up and choose esim Replied to port txt from Telus  looks like everything went through   Went into the app and it said we need to confirm for full access  but we don't get the txt message. Tried to resend it but still nothing  What can I do nex...

Greencabbage by Great Neighbour / Super Voisin
  • 272 Views
  • 4 replies
  • 0 Bravos

why can't I activate my physical SIM?

Trying to port over from Telus and using a physical SIM, had some friends do the same transfer this week and it worked fine. The error message I'm getting is that my account number and my phone number do not match but I have triple-checked this infor...

raginhamster by Great Neighbour / Super Voisin
  • 446 Views
  • 6 replies
  • 0 Bravos

"New interface" - new user name + where . . .

I don't log into my account often.  To me, this is new interface.Questions:1.  Normal to need to setup new user name?  I did have it when I setup in 2019.  I cannot use old user name (system said already in use)?2.  Where do I find the listing of all...

MP99 by Good Citizen / Bon Citoyen
  • 472 Views
  • 5 replies
  • 0 Bravos

Suspend account - rewards and new referral?

From PM online account "You can still access Public Points if you’re in suspend. You will also continue to earn rewards you’re eligible for . . . "If I suspend account for 90 days, questions:1.  Only receive rewards (referral+5% plan points) when ren...

MP99 by Good Citizen / Bon Citoyen
  • 360 Views
  • 3 replies
  • 0 Bravos

Cellular data not working

Tired of this. Signed up two phones cellular data works on the one phone but not on the other. What is going on

Usuckpm by Great Neighbour / Super Voisin
  • 430 Views
  • 5 replies
  • 0 Bravos

my eSim is not activating and it says to contact cx support

my eSim is not activating and it says to contact cx supportfeeling SUPER frustrated as I'm getting the run-around on this website, and it's also trying to text me to 'confirm full access' but I'm not getting any texts

Jetpack by Great Neighbour / Super Voisin
  • 241 Views
  • 2 replies
  • 0 Bravos

Resolved! Possible stolen phone number

On June 27 I got an email asking for feedback for customer service but I never contacted customer service. I got a text from someone I don’t know today on June 28 asking who I was, and in that conversation I found that they got a phone call that left...

big_al by Great Neighbour / Super Voisin
  • 446 Views
  • 4 replies
  • 0 Bravos

esim

So I signed up to public mobile today and its been a Hassel.  I thought my phone (samasung 20+) was compatible with the Esim but I guess it not. Now I cant get past the activation part in the app, so im stuck and cant do anything. Any help on this wo...

Resolved! Data plan

I was looking to get the $34 Canada and US phone plan, I'll be living in the States for 9 months and home in Ontario for 3 months, does this plan work if your in the States that long?

Elisha_V by Great Neighbour / Super Voisin
  • 261 Views
  • 1 replies
  • 0 Bravos

How Do I send a message to a CS agent

I opened a ticket yesterday and no one has got back to me. I re opened another ticket. MY next step is reaching out to a CS Agent. I went to message but who do i type to? @CS_Agent ? For some reason doesnt appear when i try to send themessage

HJP by Great Neighbour / Super Voisin
  • 654 Views
  • 10 replies
  • 1 Bravos

Cancel service

Hello, I was looking forward to being a Public customer. I signed up for your service, bought a SIM card, installed it, and hoped all would be well. I did not get any service and it took so long for you to reach out to my cell company to port the num...

Markhusbands by Great Neighbour / Super Voisin
  • 314 Views
  • 3 replies
  • 0 Bravos

Talk to real person chat isn’t working

I’m paying for plan I can’t use due to broken phone could remember log in cause I couldn’t excess anything for you ! To send code after a month trying to get into all my accounts, I gave up, got new phone with koodonow I’d like to have my number that...

LASERDAVE by Great Neighbour / Super Voisin
  • 255 Views
  • 2 replies
  • 1 Bravos

Need to speak with agent asap

Im paying for an account that I can’t even use due  to broken phone no luck in chat need to talk to someone please!!!

LASERDAVE by Great Neighbour / Super Voisin
  • 175 Views
  • 1 replies
  • 0 Bravos

Need help asap

Just signed upi accidentally deleted my esimit wants to send me a code to the text number I can’t get into right now so I can’t login to my account. 

Yukkel by Great Neighbour / Super Voisin
  • 193 Views
  • 2 replies
  • 0 Bravos

Unable to log in or buy your products!

Your plan seems great, friends recommend it, and a would love to drop Koodo (which I am really beginning to hate)...But I can't buy Public Mobile!  Attempting to buy anything takes me to a login, which, after login, leads me to this error screen: Som...

petered_0-1719604234698.png
petered by Great Neighbour / Super Voisin
  • 326 Views
  • 2 replies
  • 0 Bravos

Calls not working

Hello, I could not make calls. I have a 90 day service that I paid May 25 for three monts. I tried to make calls and I had a message from PM saying I needed an add on. But the calls were locals....I went to my account. The services were put on hold. ...

Over payment

I closed out my public mobile account and had my number ported out on June 25,2024, a day before my next billing date, but was charged for my next billing period starting June 26. I am requesting to be reimbursed for this payment

Shannio by Great Neighbour / Super Voisin
  • 294 Views
  • 3 replies
  • 1 Bravos

HELP EMERGANCY - Transferring phone number to a friend

How can I transfer my public mobile phone number to my friend? I'm stuck out of Canada and can't login to my mobile app because it send the code to my phone number which I don't have access it here. So how can I transfer my phone number to my friend?

shay1942 by Good Citizen / Bon Citoyen
  • 300 Views
  • 3 replies
  • 0 Bravos

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 5085 Views
  • 21 replies
  • 9 Bravos

Need help with my account - the billing is not correct

Hi, there, I have used the 100 minutes talk plan for $15 for years. I had deduction on my loyalty every year, back when they still had the $1 off each year you stayed with public mobile, so my bill was always $10.25, from May, my plan did not change(...

lili2023 by Great Neighbour / Super Voisin
  • 402 Views
  • 5 replies
  • 0 Bravos

Resolved! HELPPPP EMERGANCY

Hi, I have travelled to Iran and when I want to login to my bank account they send the security code to my phone number which I can't receive the code in Iran. My situation is very emergency because now I can't pay for food, rent or anything here! Is...

shay1942 by Good Citizen / Bon Citoyen
  • 906 Views
  • 12 replies
  • 0 Bravos
Need Help? Let's chat.