Community

Permanence

I would like to know if I can hire a monthly plan for only a month or if I have to stay in it for more time. 

Transfer eSIM to another device

I just activated my eSIM when I switched from other network provider to Public Mobile. When I activated the subscription and eSIM, I did it from my iPad, should have been with iPhone. How can I transfer my eSIM from iPad to iPhone?

How do I get back my original username?

My username was "DrSaxMusic" but when I went to put that into a new screen, it said that name was already taken.The system gave me "DrSaxMusic1" but I want my old name back.

Change my phone number?

Port issue?

Hi, My wife recently signed up with an esim on her new S24. She was assigned a new number 555-555-5555 (example). The following day we ported her number over from her old phone. All appears to have went well porting over her number (settings on phone...

Can receive texts messages but can't send them

I can receive text/picture messages, I can send pictures messages but can't send text messages. Anyone else experience this and have a solution? ( I have contacted support and am waiting for their engineers to get back to me. )

Network issue in Guelph Ontario

The phone shows signal but calls and messages not being received. Same happened yesterday in downtown Toronto. Had full signal and 5G. But internet and calls did not work. Even after restart. Anyone else facing the same issue?

unable to update credit card info.

Unable to Make Payment as New Subscriber

Hi, I have just moved to Canada and looking to subscribe to Public mobile plan. I do not have a Canada credit card yet and the website is unable to process any payment from my Australia credit card. What are my options with other modes of payment as ...

Phone number after unsubscription

Hello all, I have unsubscribed from a plan as I'm travelling out of the country and not planning to use the number for a few months. My current subscription ends on Aug 15th. How long will my phone number remain active (after Aug 15th) without a vali...

Locked out … and no help from an agent

 So just wondering if anyone is having the same issue as I am . My friends credit card is expired and all I needed to do was update it for him ? Sounds simple right ? Lol NOT for this company .  Today is day 5 of being locked out , I’m communicating ...

30 GB data loyalty offer not being upheld by Public Mobile. any suggestions to get it back?

I have a 1 GB/month plan. As a thank-you for continued loyalty, I got 30 GB of data every month for 150 days. According to "my account" on Public Mobile, there are 24 days left in the offer, however today, I went over 1GB, I got  msg "mobile data lim...

Home line transfer

I’ve transferred my home line from bell to public. Bell says public needs to ask for the transfer. I’ve been waiting 2 days now. How and when does public do this?  I can’t find where I create a ticket or contact a representative 

Porting Over Full Access - can’t verify

While setting up and porting over I was at the step of providing full access. And a code was sent to me. It never arrived and the last 3 digit it showed I didn’t recognize. example …………342How do I get past this step?

Number Transfer went through but phone says No Sim, lost network from my previous carrier

Hi,I changed my plan from Virgin Mobile to PM (eSIM) today, I wanted to keep my old number so chose to transfer number. I paid for it, received an approval message from Virgin, and then also received a message from PM saying the number transfer is do...

Refer-a-Friend missing bonus $10

Hi Support,I provide refer to my my friend, which open new account on Jun 29, 2024. Nether me nor my fried receive referral bonus :-(. I only received 1 point today. My referral shows referral was made on Jul 16, 2024 (today?) while real date was Jun...

iMessage not working for me

Keeps on saying verifying. I have tried everything reset my phone multiple times and network settings. 

Payment

I had a simple phone plan for many years $6 plus tax because I hardly using my phone just for emergency.Why I have to pay double $13 pus tax in last 2 months?I would like to talk to customers service please

Why won't vanilla mastercard let me register postal code?

I want to use my vanilla mastercard giftcard, so I went onto the website to register the postal code. However, it just told me there was a system error and to try again later. I  tried again the next day, same result. Paypal will not accept the card ...

Moving my old sim card to a new phone

My sim works in my samsung and I moved it to an iphone7 but it says no service. When I looked at the celluar settings it says public mobile. I restarted the phone but still no good. 

Confirm Identiy

My sons sim card quit working. When signing in to his his account it requires him to confirm all access and then sends a code to his phone number and there isn't a email option. He cant access this code because his Sim card has malfunctioned. We woul...