[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Being charged multiple times a month for my subscription
HelloI need support to rectify a billing issue that has been going on for a year. I am being charged twice monthly and only have one Public Mobile subscription. I would like to chat with someone to get this corrected and a refund processed for the ad...
Outside Canada need access to public mobile number for one time code
Hi my boyfriend is out of Canada and his number is suspended due to inactivity. Now he wants to access bank account and they sending 2 factor authentication to that suspended number. Any way to access it now
Activation
I’m using the same phone from Public Mobile number. I just decided to change my phone number to a new number from Public Mobile with the same phone. The new number shows up in my account, but it’s not working. Do I have to purchase a new eSIM card fo...
Activation
when you transfer from one Public Mobile number to another Public Mobile number, do you have to purchase a new eSIM card for that number to work
Need help with reactivating account
Team,I need help. I have public mobile account that i didnt pay for few months. the account is associated with I tried to reactivate the account (i even paid) but dont seem to be able to activate my existing ph#Thanks,
Resolved! Erroneous account activation prompt.
Hello.I have been a subscriber for several years but now, when I login to my account online, I am prompted "Let’s complete your activation." How can I get past this without completing the process?Thanks!
Survey Questions
So husband received a link to complete a survey re. Rewards. However, he didn't want to give them his age, said prefer not to say, and it closed the survey immediately. Was this nothing more than data mining of demographic particulars? Like, what q...
transfer of mobile phone not completed
hello,pls be advise that my transfer was not completed as it was tranferred yesterday march 20, 2026. pls help
How long did it take you to redeem your first $20 with Public Mobile?
Honestly, I wasn’t even aware of the points system at first, It took me a full year and hitting that anniversary 5 points before I finally redeemed mine. Feels surprisingly nice when you do!
eSIM issue
I installed an eSIM on my new iphone but it’s not connecting to public mobile
Resolved! Add-ons data is not applied although 4 GB left
I have 3 month plan for 9 GB, 10 days before terminating last payment term, i used reward to get 5 MORE GB. Presently i still have 10 days left, but when i use DATA, it is applying from my 9GB NOT FROM 5 GB that i added. Although i still have almost ...
2FA while abroad and porting out number
Hello, I am currently travelling abroad and would like to port my number out to Freedom Financial as they allow international roaming. My issue is that I cannot 2fa authentication becuase public does not have service outside us-canada-mexico. When po...
"Paused" Account Last Year, need to recover number
Hello,i paused my account last december to hold my number while i was travelling abroad.i need to reactivate but when i go through the app, it makes me choose a new number or to transfer/port an existing number from a different carrier. how do i acti...
Resolved! Points system
I used to get 10 points per anniversary and now it's only 5 points. Can I appeal this?
Stolen phone
Phone stolen can't access email and can't get my verification code because of my stolen phone
Final Bill
I just transferred. My family is four lines from public mobile to Fido and would like my final bill for each account. When I log on it just asks me if I would like to subscribe to a new service.
Porting out of public mobile
Hello I tried to port out of Public Mobile as the connectivity is spotty. I don’t get SMS to confirm the porting out. So I don’t know if I am with Public or the new provider.
Calk me!!
asap!!
Lost service
I've lost the server so no phone service or data
My phone says I’m on public mobike
my phone says I’m on the Public Mobile network, but all I see at the top is SOS and I can’t get cellular data to connect
e SIM
how to re download the Q code for the e sim
Resolved! sim card locked
I was trying to be safe and set a PIN with my sim card, but now unable to unlock it. Do I need to need sim card? I would like to get back using the phone ASAP
Resolved! sim card lost
I ordered my sim card on March 3rd and I have not received one yet. When I ordered, I thought it said within 2 daysz so I think it was lost.
100GB for $40
As a long time client, why can't i get the 100GB for $40? The chat says I can but I tried and can't seem to be able.
HELP!!!
I CANNOT get help or information on how to get my eSIM working!!!! I can’t access the new number you gave me and you keep sending verification codes to it!!!
Old pre-paid SIM card need re-activation
Hi there, I have an old pre-paid SIM card that hasn't been used for 2 years and I would like to re-activate it and add some money to use it again. How do I do this? Thanks
Porting a canceled number
I have a number through public mobile however the service is canceled. How do I port the same number to a new service carrier?
Dad can’t call anyone on Public Mobile
This happened before in 2025 and you fixed it. Same problem. Please help.Thank you.
Cancelling an account
My daughter and I both use public mobile. I purchased her a new phone, so I was trying to transfer an account to her new phone.She has an esim. In order to do this, public mobile made me set up a new monthly account plan. I started entering the infor...
Account Cancelled
I have left Public Mobile. When will I receive the refund for the remainder of the month? How will the remainder be paid to me? Will my account credit card information be permanently deleted?Jerry
