Inactive

[JANELLWANG]

Hello, 

My number is not working about 15 days. My credit card has stolen. I changed card number. But my phone account couldn’t automatically pay. Please help me. I need an agent.

Thank you 

[JANELLWANG]

THANK YOU SO MUCH @BKNS27 

[BKNS27 · Accepted solution]

@JANELLWANG 

Your can purchase a voucher and dial *611 and enter the voucher number to restore service. 
Vouchers can be purchased from:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

[hTideGnow]

hi @JANELLWANG you have to make a payment manually using this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[will13am]

@JANELLWANG , if you are unable to manually reactivate the account as already suggested, please use the chat symbol on the lower right corner of the web site to initiate a support ticket.

[Handy1]

@JANELLWANG  After updating CC info you need to make manual payment 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hairbag1]

@JANELLWANG 

you've successfully updated your payment card...now you must log in to your account to make payment and reactivate your account.