Getting billed after cancellation

[Arielle28]

Hi,

I switched to a different provider a few months ago, and I am still billed monthly from Public Mobile.

When I try to log in, I can't even see my profile, so surely my account should be inactive.

How can I get someone from Public Mobile to help resolve my issue?

[Arielle28]

Thanks for the quick reply. I did completed the port. I am using my number through another provider, and I cannot login My Account. I will submit a ticket through the link you gave me, thank you.

[hTideGnow]

hi @Arielle28 

did you port out the phone number? was the port completed? Can you still login My Account?  If you can login My Account, then it is an indication that the port was not completed

but if you cannot login My Account any more, and the port was completed, ask PM agent to check.  You can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage