Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am at my wits end with the poor cell service in Niagara. 5G at my house and workplace has 1 bar and doesn’t work. LTE has one bar and doesn’t work. I have to use 3G and even then, the calling is poor and I have to often go outside to get the servic...
Since switching to PM I am having troubles with data, from trying to use Apps to just searching on safari. Is it just really poor service?
Hello,I am currently a Public Mobile customer and am looking to purchase an Esim for my new phone on the app, however it will not work, as there is a, "Before you procced," screen that will not let you press pay and install. Is there any other way I ...
Just purchased a subscription and downloaded the mobile app to complete the e-sim installation. The app is not allowing me to log into my account on my phone. Tried changing the password and and reinstalling the app on my phone but nothing worked. Ab...
Hi, I just set up a new plan and when I try to activate it requires me to download the app on my phone but I am not able to due to regional settings I cant change. Please could I get some help and confirm this plan is set for British Columbia. Thanks...
Need help getting into my account after losing my phone I don’t have access to the phone number anymore for the code and because I lost my phone I don’t have access to my email address either due to it asking for a pass key that is set up with that p...
Hello,My phone is a Samsung S20 5G Canadian version. When I ordered online and selected eSIM card, I verified with the IMEI number and the prompt confirmed the eSim activation would be possible.However, once I downloaded the app through the QR code, ...
Hi! I have been getting my mobile phone plan with public mobile for a few years now. I recently lost my mobile phone, and I need to get my new one onto my old plan. The new website layout doesn't seem to give me any options to do so--where to start?
Hi My plan is not working I am in NY and can't make any calls or receive calls. I am on Canada/US plans.Please help.
Hi,How long we able to stay in USA with a Canada USA plan before you close the account?Scenario passing 5 months in USA, fine with my contractThanks
Hi! I am in the US for a bit and bought the add on for 3gb roaming data. I have lte connection but I'm worried I'm not actually using the data add on I bought and am getting charged separately from it. I am still at 0gb of 3gb after refreshing my dat...
I can’t connect to my network? Tried resetting phone, checked carrier provider, tried resetting network still nothing
Is there a way that people who call my number need to hit a specific number in order to connect. I believe Telus has his option
With the new rewards rather than $ off our monthly bill, what happened to our loyalty reward of $1/year of membership?
I'm going to the states for a few days in a couple weeks and was wondering will I need to buy a US Roaming add on? I have this currently showing under my add ons, will that work for using my phone in the US? As you can see I haven't used them before...
I put my Sim card in my phone but my data isn’t working, could you advise?
Recently (July 13, 2024), I changed my subscription from $25/mo to $19/mo. Since we are going to a cruise next month, I am thinking of changing it again to $34/mo plan with 50GB within US and Canada instead of buying an add-on of US data roaming for ...
I have been waiting over 24 hours for my number to be ported. Agent called and confirmed the IME number was correct and other company confirmed request with them but needed more time. That was yesterday and I still have no message from the other ca...
What is the difference, if any, between the Canada/US 50 gb 5g plan for $34 and the Canada only 50 gb 5g plan for the same price? Why would someone choose the Canada only plan?
I'm trying to set up a new account and port a number from Koodo. At the moment, PM won't even let me sign in (have tried on app and on computer). It sends me an email with a confirmation code, but when the code is entered, the app resets, and I get...
Hi, I signed up and paid for a subscription and sim card on July 13th, 2024. Unfortunately, i haven't received any communication or anything since then after my ID was verified and accepted. What do I do about this? My email still says "processing" i...
Hi guys, I don’t use a lot of data. I want to lower my subscription from $29/ month for 40GB to the promotional $22 for 6GB. The $22 won’t show up on the app and my account won’t let me switch to it. Help!
Does this plan can be used to call and use data within US and teritory e.g. Puerto Rico?
My Pixel phone on Public Mobile shows 5G coverage in all the areas I normally travel to around Vancouver and Richmond in my weekly routine - except for my home area in central Richmond, which remains stubbornly stuck at LTE. I can go a few blocks in ...
I ported over from Fido to Public yesterday. Sometimes when someone tries to call me it's silent on their end and the don't hear any ringing. It shows up like a normal call on my end, but I don't hear anything either. This has happened a few times to...
Hi all,New customer here! Trying to purchase a phone plan with an e-sim but am unsuccessful regardless of credit card that I use. I even used the credit card my partner successfully got a plan with, but it doesn’t work for me. Whatever I do, I’m stuc...
Hi,I have paid for a subscription (confirmed in email) but when I install app and go through process of picking number etc., it gets stuck on step 6, "subscription not activated".Any suggestions?Thanks,
We can't reach each other in the same room
This account shows usage of my 250 mb of vs the 5 gb add on with an expiry. Makes sense that the freebie (5 gb) won’t be used until my 250 mb has been used up. The SIM is in a ZTE box that has no option to use data. Any advise from ZTE users?
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