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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment

How do I remove card off the account

Need PUK code. Accident locked SIM

Hi, I need the PUK code for my iPhone to unlock my SIM

Log in Issue

I have set up my account in the app, picked my plan and received my Sim card. When I try to log into my account using verification code, I get sent back to log in. Anyone have a solution to this? Am trying to transfer number and complete setup.

Service Ticket Error

Help! I’m trying to troubleshoot my number transfer and the form I have to fill out to create my ticket is giving me a non-descript error. How can I get in touch with someone for help!

payment

new credit card

I like to enter info for payment with new credit card

Dad passed away, trying to find mom's account

Hi there, My dad passed away in May. My mom still has a public mobile account, but she has no clue what email the account is under. When I log in under the email my dad used (both should have been under same email) nothing shows in "my account". My m...

Resolved! Didn't receive text from Bell during porting process

I just switched to Public from Bell. I never got a text message from Bell to confirm that my number was switched to Public. At the top of my phone it shows Bell and Public. How do I get rid of the Bell?

Sim isn’t working

My sim has no network , and it’s written SOS what does that mean please

4933xx-xxx

status of this ticket # 4933xx-xxx

Subscription

Need to cancel as am unable to use my phone

Canada to US Calling

Can I make calls to the US with the "low budget Hero plan ?

iOS 26 issues

I installed iOS 26 about 10 days ago. iMessages and FaceTime don't work. Call screen also does not work. I see a few posts here that it's a PM issue. I troubleshooted with Apple for 3 hours. Apple said both could be PM. I wrote early yesterday am, a...

Cellular found

I have found a cellular phone with the sim card from Public Mobile #XXXXXXXXXXXXXcan you contact them to let them know to contact me ?

Phone number

In my account profile it has a different sim and phone number. I've tried to change it back to the old phone number but it didn't work. I tried selecting a new number but that didm't work either. What should I do, my phone cannot receive or make cal...

eSim

Can I get an eSim to try out a plan for say 1 month before I port my number. I am unable to port my number right away.Thanks.

Resolved! EMAIL CHANGE

I am trying to change my email in my profile. I cant seem to log into anything but community. The address they have on file is completely disconnected so I cannot receive emails from them or log in. I do not know how to contact them to have them chan...

Transfering SIM on Galaxy s23 to eSIM Pixel 7

I've transfered from videotron Galaxy s23 with a SIM card to PM with a Pixel 7 with eSIM.I went through the process, the system transfert everything and I've waited 48h.I can call with the Pixel, but all the incoming calls are sent only to the S23.Re...

Stolen phone

Stolen phone can't contact public mobile format my password to my account and my email

Resolved! Porting issues

I tried porting my number from Koodo to PM, but the first attempt failed. How can I reinitiate the porting request?

Re: Phone too old for public mobile app

can we still do this today, it's september 2025. i can download app on my sister's new Iphone, then use the good old fashioned website on my desktop computer to get my phone going with this plan? it's costing me $20 a month, and right now i'm in the ...

300 min international add on

HelloI purchased yesterday 300 min to talk abroad using points, but when I try to call, I get a message that it is not covered by my plan.

How to pay without CC

Thank you.CC info compromised last week.CC cancelled.New CC is in mail but due to canada post strike it will take longer.Advise.

Resolved! Incoming calls not working after porting from 711 speakout to Public Mobile

yesterday I switched to Public Mobile from 711 Speakout by porting my number. outgoing calls work but I cannot receive incoming calls - they go directly to voicemail.

PHONE CONSTANTLY CUTS OUT ON EVERY CALL WHEN I AM IN MY HOME AREA.

FOR THE LAST 6 MONTHS THE SIGNAL FOR VOICE CALLS CUTS OUT AFTER A SHORT MOMENT AND TOTALLY DISCONNECTS IF IT EVEN CONNECTS AT ALL. I AM TOTALLY UNABLE TO HAVE ANY CONVERSATIONS WITH ANYONE AND THE RING IS SPORADIC BUT WHEN I CHECK I CAN HA 2 OR 3 VMA...

Add on

My adds on is not working ?

Resolved! Unauthorized charges to credit card

I have noticed two charges on my credit card, both occurring on the same date, one charge for 16.80 and another charge for 44.80. These amounts don't match any subscription amount and the date these charges occurred on is not my subscription renewal ...

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