Community

changing plans?

I got the $5 notice from Public and I think it's because I'm on the cheapest plan I could find and it only offers 3G speed. Will I have to change plans to a 5G plan to avoid the penalty? I guess it'll cost me $10 to save $5 to move up to a 6G plan.

billing problem

Hello, I'm using my husbands account because mine has been closed on April 24th when I switched to a different carrier. My name is Marie Beaulieu, email: [email protected], phone 343.463.6007. When I switch carrier on that date, my account was immedi...

Cell phone coverage lost in Lloydminser SK/AB

Question please @publicmobile- I notice I lose complete cell phone service in Lloydminter AB/SK during power outages. Can you please advise why the local cellular towers lose complete power loss? Do I require a different provider to reduce the freque...

VoLTE

I'm using an Ulefone Note11 8GB ram and 156GB storage, settings show I'm using 4G. apparently Public Mobile does not recognize thei phone as VoLTE capable, I think it is, what canI do short of buying an overpriced phone?

Text to Switch to a 4G LTE/5G Device

Hi, myself, my son, and my sister all got a text from Public Mobile saying we need to switch to a 4G LTE/5G deices to avoid this amount on your bill starting on your bill starting on your following renewal...   I have a Google Pixel 9 phone and it is...

"Dumbphones" that work now and later

Hello,This is related to my previous post about a specific phone but now I'm just looking for advice in general. If you have absolutely no interest in discussing dumb phones then this post will not likely be for you. I realize there are older posts b...

Upgrade not done

OK, so they offer me a nice deal, I accept. States they will upgrade service, but don't.Please help

Need help about a message

Hi,I have a 4G device and I got a message from Public mobile as:Public Mobile update: Your device uses our 3G network. Starting June 15, 2026, you will see a $5/mo 3G usage price increase on your bills if you continue using this device. Your monthly ...

Transferring my number error

Yesterday, I set up an account with Public Mobile for my phone number, 226-755-3587. Today, I transferred the other three numbers from Bell to the Public Mobile account that I created yesterday, under the assumption that all four phone numbers would ...

Number transfer

Why isn’t my phone number (###-###-#### from Telus business account transferred to my new public mobile account yet. Request submitted yesterday 

Why doesn't Support see replies to ticket while the replies are in Private Messages?

Hi,It happened previously (that caused closing the tickets due to lack of replies for 48 hours) and yesterday again. I want to understand why Support doesn't  see replies to ticket while the reply is in Private Messages.and received today Thanks

Port my number

I want to port my phone number from pc mobile.  I have open it an account assigned a temporary phone number that husband tested and is active.  Next steps please  

Double payment

Me too! Both charges are visible on my bank statement, clearly not holding charges as the money was taken out of my bank account and not returned once the other payment went through.  There is only one charge visible on my payment history on my publi...

Re: Your device uses our 3G network, $5/month extra

I did the VoLTE check and my phone is compatible so how can I  get off 3g and onto 5g ?

How do I delete the SIM after I sold the phone

I think I made a big mistake by selling my phone on marketplace last night I did the usual wiping over the phone and factory reset and give it to the New order however I didn't realize the factory reset doesn't wipe the esim that I was using so prese...

Activation Problems

I needed to set up 4 new accounts for non-English speaking newcomers.  2 went very smoothly. With the next setup, I entered my financial information, and then couldn't get any further, so now I have an account with funds on it but can't activate this...

Specific question regarding 5$ monthly fees for 3g

Ok I understand PM has to find a way to force people to get off 3g network.My next payment is due for 5th of July.I cannot have a new phone before June 25th for financial reason.  If I change my phone between June 25th and July 4th, will I be charge ...

100g 5g at 250mbps

I want everyone to see this I upgraded my plan from$34 60gigs 5g at 250mbps speedit worked perfectly no problem to $35 100gigs 5g at 250mbps speed& all it’s doing now it’s intermittente  goes from under 200mbps to 3mbps I’m very pissed I put a ticket...

puk code

want change new phone, forget pin code. now i need puk code to unlock.@service team

Switching to an esim

I am an existing pm customer. Am i able to switch my physical card to an esim on my new phone? Or is better to continue to use the physical sim? I only see the option to purchase sim card and change sim card on the app. thanks

Your device uses our 3G network, $5/month extra

I am using OnePlus 8T, which is 5G cell phone.  And I got a sms telling me I will be charge $5/month for 3G usage.

Removing CC info

Its not allowing me to remove CC info.Its just generate negative opinion.

Volte

How do I check if my new phone is supported by volte, or whatever 

how do I talk to a human person?

Double payment

I have my daughter and I's payments that come out of my account for our bills. I got charged twice for both phones. How can this be rectified?

Same SIM card different iphone

My son broke his phone took out the SIM card and installed in the new phone how do I get this new phone up running on the same account? 

Data Throttled, Call quality static. Not exceeded any limits. Mississauga Based

my iphone 17 on ios 26.5 is throttled on data, and phone call quality is static at best. they cant hear me well, but i can hear them well. Ive rebooted the phone, airplane mode over 15 seconds, all multiple times. Is anyone experiencing a similar iss...