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Forum Posts

Public Mobile Doesn't Calculate Taxes Correctly

Anyone else notice that Public Mobile doesn't calculate taxes correctly? I tested this with a small payment to my account:Big fat rounding error here... As we can clearly see, 1.08 + 0.05 + 0.06 should equal $1.19, not $1.20. PST/GST should be rounde...

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Nezgar by Mayor / Maire
  • 196 Views
  • 15 replies
  • 2 Bravos

SIM card is not working

Suddenly SIM card stopped working and on my phone shows sim card error

Roya1 by Great Neighbour / Super Voisin
  • 94 Views
  • 3 replies
  • 1 Bravos

CHARGED TWICE A MONTH FOR TWO MONTHS

I have been charged twice a month for two month, but my payment data only shows one. I only have one account. But my Mastercard has been charged twice. once on the 16th for for 22.40 and again on the 28th for 35.84 (which is correct)BUT WHERE IS THE ...

top_shelf by Great Neighbour / Super Voisin
  • 63 Views
  • 4 replies
  • 0 Bravos

Resolved! Cancel Account

How do I cancel my account?

Mercer by Great Neighbour / Super Voisin
  • 78 Views
  • 2 replies
  • 0 Bravos

Missing Bonus Data

I had 2g Bonus Data in my account. I used some of them but still have rest of them when I checked a few days ago, but now disappeared.

Niuniu by Great Neighbour / Super Voisin
  • 63 Views
  • 3 replies
  • 0 Bravos

Resolved! Changed plan didn't take effect.

On August 21st I put in for a plan change at the end of the cycle. The plan didn't take effect and now the plan I signed up for is no longer available. HELP PLEASE!

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PostPunk by Good Citizen / Bon Citoyen
  • 100 Views
  • 5 replies
  • 0 Bravos

Resolved! No data after paying 4G service

I purchased 3G plan for 2 months, no data could be used after leaving office and home where there had wifi. Then I paid for 4G 2 days ago, still no data when I went out from home.

HL78 by Great Neighbour / Super Voisin
  • 68 Views
  • 4 replies
  • 0 Bravos

Resolved! Need a new request for a port

When I ported my number from Rogers to Public Mobile my phone was broken and I didn’t receive the text message from Rogers to validate the porting of my number so they cancelled the port. Now they want Public Mobile to send another request to them so...

JSJ by Great Neighbour / Super Voisin
  • 98 Views
  • 3 replies
  • 0 Bravos

phone not working correctly in USA

Purchased 10 day plan for US, then came from BC to Oregon and am on AT&T. My Galaxy A5 seems to have lost all my notes, back up did not restore. Samsung says it's a carrier issue. Any ideas out there??

rmiron357 by Great Neighbour / Super Voisin
  • 67 Views
  • 2 replies
  • 0 Bravos

Resolved! Ticket

Speak to customer support 

Shayespitzer by Great Neighbour / Super Voisin
  • 83 Views
  • 4 replies
  • 0 Bravos

Us roaming

Paid for 2 10 day unlimited texting and international calls but haven’t used one minute because it doesn’t work here the USA. Why not??

Skyylar by Great Neighbour / Super Voisin
  • 90 Views
  • 4 replies
  • 0 Bravos

Resolved! CAN'T ACCESS MY ACCOUNT !

For days on end I can't get into my account. I even reset my password but it doesn't matter; neither it, nor the old one work. It's beyond annoying. Like Telus is doing it to make us move out of the service (frustrate customers until they have to mov...

OliverT by Great Neighbour / Super Voisin
  • 111 Views
  • 9 replies
  • 1 Bravos

Resolved! US Roaming

I have auto payment. Do I need to put money into my account before adding US Roaming services or will the amount just be added to my next billing and automatically charged?

Skookumchuk by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 0 Bravos

Resolved! Cant login to update Credit card

Hi I cant login I keep getting an error " Email or password is incorrect. Please try again, or reset password."I have tried using incognito, and different browser. No luck I have reset my password by mobile method, it didnt make any difference.I got ...

scotk by Good Citizen / Bon Citoyen
  • 58 Views
  • 4 replies
  • 0 Bravos

Telus cellphone reception news

If you are located in east-central Red Deer, Alberta, your cellphone reception will improve by the end of 2022. Telus had signed a new cell tower lease agreement with the City of Red Deer at the fire hall in Timberlands.https://www.reddeeradvocate.co...

popping by Oracle
  • 188 Views
  • 4 replies
  • 4 Bravos

Resolved! Switched plan and now nothing?

Hey all. I’ve been a customer for a while. I switched plans and the new one kicked in on Monday. As soon as it did, I haven’t been able to send/receive emails or access data - these services worked on Sunday. So far I have…- reset my network settings...

dt87 by Good Citizen / Bon Citoyen
  • 164 Views
  • 14 replies
  • 0 Bravos

Resolved! Not getting SMS messages

Hello, I'm trying to login to a few different services, eg: banks, and using SMS 2 factor authentication, and I'm not getting the automated sent texts on my phone. As a new client, is there anything I need to figure for this? Thanks

YACHTING-STAR by Great Neighbour / Super Voisin
  • 83 Views
  • 6 replies
  • 0 Bravos

Resolved! Update a credit card

I never registered on public mobile, and the credit card I used when I signed up was hacked, so I need to update the credit card so automatic payments continue

briansimmons by Great Neighbour / Super Voisin
  • 63 Views
  • 3 replies
  • 0 Bravos

Resolved! Log In Fail

I can't seem to log into my account or reset password to update my credit card info

KookCho by Great Neighbour / Super Voisin
  • 72 Views
  • 5 replies
  • 0 Bravos

Resolved! Triple Punch Sim Card

I ordered of 2 used cell phones and a triple punch sim card along with a free bonus card. I received everything but the triple punch sim card. Is .

Stormfront by Great Neighbour / Super Voisin
  • 61 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged But Didn't Go Through With Switch

I was making the switch from Freedom to Public Mobile for my husband's phone but Freedom offered me a better deal and I decided to stick with them. Public mobile already charged my account for the month though. How do I get my money back? The phone n...

alice1 by Great Neighbour / Super Voisin
  • 229 Views
  • 17 replies
  • 0 Bravos

Suspension of account

Why are you suspending my account when I have automatic payment. The card registered is still valid.

rmvwebb by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 0 Bravos

Resolved! Log in troubles

I can’t log in to my account and this is happening every month! Anyone else having that trouble?

Plan did not switch

Plan was supposed to switch on next renewal. Phone became deactivated. Had to renew for three months on old plan, to get phone working again. I just wanted the new $40 plan. So frustrated. Submitted multiple useless tickets. Do I just get a new phone...

sacheval by Great Neighbour / Super Voisin
  • 73 Views
  • 4 replies
  • 0 Bravos