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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1249 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29929 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41737 Views
  • 185 replies
  • 29 Bravos

public mobile blacklisted my phone in error

I have owned my Pixelfor years (bought directly from Google) - on PM network for years.  I was transferring from an e-sim to a physical sim and somewhere in the process PM put my phone on the national BlackList.  How do I have this fixed as there is ...

I have a new phone

Good morning Public Mobile Community. My current phone I've been using is an old phone and I've bought a new one. I would like to transfer over all of my apps and personal information over to my new phone and also keep my existing phone number. How d...

Messi10 by Good Citizen / Bon Citoyen
  • 479 Views
  • 5 replies
  • 1 Bravos

########## Spam getting past Google Pro 8 Filter

This number when blocked no longer rings the phone but still manages to get to voice mail.  Seems to be the only blocked number capable of this has anyone else had similar isssues?

Andrew_F by Great Neighbour / Super Voisin
  • 551 Views
  • 8 replies
  • 0 Bravos

$19 plan

I just saw a $19 plan with 1GB data at 4G speed on my page when I was on change subscription page. I added it to my basket but chose from this month (I just paid for the month today) thinking it will refund me the difference. But it wanted me to pay ...

Wishplus by Great Neighbour / Super Voisin
  • 586 Views
  • 7 replies
  • 0 Bravos

Update billing address

Hello,I need to update my billing address. I have been living in Calgary Alberta for almost 2 years but I am still being charged BC taxes on Public mobile. Can someone tell me how to update my billing address to my Calgary address, so that I can be p...

Bayonle by Great Neighbour / Super Voisin
  • 252 Views
  • 2 replies
  • 0 Bravos

Resolved! Service transfer issues

Hey folksI messed up some how and have 2 issues. First I accidentally brought my husbands number on over my account and lost my phone number. Any idea how to get my number back?My husband's number also isn't working properly. It calls won't go throug...

HeyYa by Great Neighbour / Super Voisin
  • 282 Views
  • 2 replies
  • 0 Bravos

Canada-us minutes

My plan says I have unlimited canada-us minutes, does this mean I won't get charged if I'm in america?

Damkhkjkjk by Great Neighbour / Super Voisin
  • 301 Views
  • 2 replies
  • 0 Bravos

Account number

How I can get my account number after my service  suspended  past 90 days

Hussy by Great Neighbour / Super Voisin
  • 380 Views
  • 4 replies
  • 0 Bravos

New subscriber

Outgoing calls not working incoming ok.   

SGM2 by Great Neighbour / Super Voisin
  • 250 Views
  • 2 replies
  • 0 Bravos

US minutes

Calls to US number I get a message that says I have used all my minutes. So far I have used 0 minutes this month. My plan I just upgraded to include unlimited US minutes

StellaP by Great Neighbour / Super Voisin
  • 683 Views
  • 6 replies
  • 3 Bravos

Account access issues

I have an active sim in my phone that is currently in use.I received messages to update my credit card information as my card was expiring.When I tried to login my email address was not recognized.I was prompted to setup a new account.I started to do...

Steve051720 by Great Neighbour / Super Voisin
  • 454 Views
  • 6 replies
  • 0 Bravos

I accidentally moved my phone number to my sons phone

I have two public mobile accounts.  One for my sons phone and one for mine.  When I was setting mind up, I accidentally sent my phone number to his phone.  Is there any way that I can transfer the number to my phone from his phone?  Thanks

Daisy6 by Good Citizen / Bon Citoyen
  • 909 Views
  • 13 replies
  • 1 Bravos

Slow , not uploading.

IUpgraded my package. I had the same 4 g. But since I added more data . I can't get very much uploaded and it is really slow. It's only been like this since I Ave upgraded.

Labgirl01 by Great Neighbour / Super Voisin
  • 220 Views
  • 2 replies
  • 0 Bravos

No service

I paid $40 last month. Got no service couldn't connect for the month. They want me to pay $19 for this month and they'll give me a half price discount and they'll see if they can get me connected

Sonofa by Great Neighbour / Super Voisin
  • 186 Views
  • 1 replies
  • 0 Bravos

Forgot Email, When I enter phone number no text is received

I forgot my email for my public mobile account. I've had it set up for automatic billing for years, but I never receive any emails to any of my email addresses. I don't have access to whatever email I signed up with. When I go to forgot email, I then...

NickBC by Great Neighbour / Super Voisin
  • 372 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming in Europe

Can you setup roaming in Europe? Also would you be able to receive text messages?

kelvinj by Great Neighbour / Super Voisin
  • 390 Views
  • 2 replies
  • 0 Bravos

Does PM offer data and service in Italy?

I’m travelling soon to Italy.- Does PM sell any international package for data and calls when I’m in Italy?- If they don’t offer a package in Italy, what settings should I change on my phone when I buy a SIM card from there in order to avoid getting ...

Nadaiskander by Good Citizen / Bon Citoyen
  • 739 Views
  • 7 replies
  • 0 Bravos

Sim card

When will the SIM card arrive? Been 5 days since the plan was activated

IsaacYeung by Great Neighbour / Super Voisin
  • 399 Views
  • 6 replies
  • 0 Bravos

Student Plan

Do you have student plans?Please send me the options

Jez2 by Great Neighbour / Super Voisin
  • 324 Views
  • 4 replies
  • 1 Bravos

Possibility for a refund or reimbursement for a SIM card?

Hi all,I ordered a SIM card and a plan on this very website yesterday. The problem is that it is going to take a while for the SIM card to arrive. So, I want to just get the SIM card at a nearby offline place in my city.If I do that, do I have a way ...

Hoyong by Great Neighbour / Super Voisin
  • 180 Views
  • 1 replies
  • 0 Bravos

Over charged

For July Month My credit card got charged twice $ 28.75. On my account shows only one invoice.

lada by Great Neighbour / Super Voisin
  • 249 Views
  • 2 replies
  • 0 Bravos
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