Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, my phone has been stolen and would like to put my service on hold. I cannot remember any of my account passwords and sending codes or emails to my accounts is usless if the person sees the notifications! I created a new account here just so i cou...
What setting should be for APN
My iPhone 11 pro Max and Public Mobile App is updated to latest software. When I select eSIM to purchase through the App, it shows $5 but the "Place Order" button is greyed and does not do anything. I verified credit card info saved and is all correc...
duplicate thread
Hi, I moved my mobile service a couple of days ago from Rogers to PM. The transfer number was done during activation when both SIM cards were inserted. Messaged from Rogers asking permission was answered YES. I received a Welcome email from PM sayin...
Hey PM members,does anybody know how to change login e-mail to a new e-mail?Thanks in advance.
I’m travelling to Spain today and I wanted to know where I could get a plan that I can get data for internet and calls back to Canada?any ideas where I can find that?
I am a returning customer. I previously had a Public Mobile number and SIM card. I went abroad and cancelled my subscription. Now, I'm trying to start a new subscription. I have my EverSafe ID and password. When I try to login to the Public Mobile ap...
Hello Community . I checked my bank statements for more than past few months and my statements all say 23 as earliest money is withdrawn from my chequing account and as late as 25th. This month I woke up this morning on the 21st and have no service ...
Why does my being connected to other phone numbers when I call China?
I previously used Fido with no issues receiving calls on the same Xiaomi 13 device in Sydney, NS. But after switching to Public Mobile, I can no longer receive any calls — only outgoing calls and mobile data work. I suspect this is due to VoLTE compa...
Hi, my services are currently stuck in limbo. This morning I switched from public mobile to koodo and a koodo rep was helping me with the porting process. I received the text message asking me if I wanted to port over to koodo and I responded with ...
Public mobile has blacklisted my phone and im unable to get any network now. I did not report my phone as lost or stolen so this is very ignorant to do. I don't even think this is legal?? @
I'm currently on the $29/month plan and one to change to the $19/month, but that option is not available, how come?
Hello my husband and I are moving from ON to AB in a month. I would like to know if I could keep the same number but be charged lesser taxes with my plans as Alberta has only 5% get. Please let me know how do we change /update our PM profile with ne...
So I went online and ordered a SIM card. While purchasing the SIM card it made me chose a plan during this process. I paid $36+tax for my plan, plus the $5 or $10 charge for the SIM card itself. When the SIM arrived, during the activation process it ...
i just topped up my account on June 20 2025 a $60 voucher and $10 Voucher however it is still not active plan , please help to activate the plan on this account.
HiSuddenly Internet doesn't work. Switched off phone, changed Carrier to T mobile, At&t, Verizon etc hut nothing works. Roaming is on. It was working until a day ago. I am currently in US and I have US, Canada, Mexico plan 60gb Internet.
I am not able to dial out, it says emergency calls only, anyone know what the problem is?
Hi,I presently have the old $15 plan. If I switch to the new and better $15 plan will I lose my data add on that I received as a gift from PM. Thanks
Can’t find a way to send a ticket to get help with the double charge
Hi,What is the difference between Canada Wide and Nation Wide subscription. Thanks
I can’t log in to my account to see what subscription I have.
I'm out of data and I need more so I bought a voucher for the amount ofy plan and need to renew it but it won't let me and my plan only end in a few weeks but I'd like to renew it now what are my options other then having to submit a ticket.?
This has been a huge runaround.Apparently, my previous carrier (Bell) sent a text to approve the number transfer, but I never received it. All I got was an email from Public Mobile saying the number had been ported over.Three days later, Telus inform...
Create a ticket
I got a new phone. But my number (already with public mobile) won't transfer when I log in and install a new e-sim.
I cannot access my account to change my credit card number because the identity verification process sends me the code to ********126 which I do not have access to.
