Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On May 4th I deleted my esim to switch to a different provider as I must have wifi calling which Public does not support. My phone hasn't worked since then as I can not access my account to give a new provider my account number I do not have my phon...
I was having issues subscribed to the new $39/80GB plan. At this point what can I do in order to get this plan. Please Help.
Hello, I am getting random noises during voice calls with public with what I can only describe as a "data burst" noise. This happens on the 5g and LTE networks, does not do it when I am in discord on a call. I just came over from virgin with the same...
Closed my account long ago but still my credit card is charged this is second time
I bought 2 esim by accident. The first one was on my old phone and was never activated, but my credit card got charged regardless. Any chance I could get a refund?
Here is my plan:Unlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messaging?Here is the term:Unlimited Canada-wide minutes include calls made and completed within Canada. Roaming applies outside of Cana...
Good afternoon, I have a question: Last week I subscribed and created an account using email: xxxxxxxxxxxxxxxxx@xxxxxxxxxxxx. I ordered a physical SIM card. Today I received that card but I can’t login because I accidentally removed my Gmail account ...
I can not see the 3 G + international minutes rewards that I accumulate from the promotions . Where they are ?
I am having terrible internet speeds and my location is BramptonThe phone is a Samsung Galaxy A14 5GI have run a few Speed tests and here are the resultsDown - 11.5 Mbps - Up - 0.55 MbpsDown - 5.76 Mbps - Up - 0.48 MbpsDown - 12.2 Mbps - Up - 1.49 Mb...
I can't log into my account because the 6 digit code is being sent to my old, disconnected phone number. How can I update the information in my account if I can't log in??
My eSim won't activate. What can I do?
I have just registered with a new number. Now I would like my number from my old carrier to be ported over to my new plan.
Hello, I have a Quebec number from Rogers. I do live in BC now. Can I transfer that number to Public mobile? What's the process? Thanks
I have been having trouble with calls being dropped or the person I'm calling can't hear me (I can hear them fine) and/or they get a static like sound. I have a new phone Samsung S24FE. This has happened with both local and US calls and when I'm walk...
I'm having an issue with receiving or making calls with my phone. I can text and receive texts. When I try to call someone, my phone shows it's calling but the person does not receive the call and my phone says can't connect. Same thing the other way...
When I go into her account I can sign it but keeps sending coeds I put them in and we just keep doing this cycle. would like to get her plan back up
Have tried to transfer phone number to public mobile but it is not working.
I've suddenly lost wifi connection on my phone. I get asked for sign in information, instead of the usual password. Anyone else have recent changes ?
It's my primary contact and I am not able to call or receive call. Not expecting this kind of service could you please look into this priority?
Hello, I've contacted support a few times over the past couple of months about this issue but it doesn't seem to resolve after following the steps, I've been pretty busy so following up hasn't been a priority unfortunately but the issue is persistent...
My apologies, I've tried finding the answer here but am not getting exactly what I want. I have downloaded the Move to iOS app on my LG. At the Allow App Location Permissions page, it sends me to Settings (I allow) and then it sends me back to the Al...
I said Yes to a promo code on April 28th but don’t see it reflected on my new bill from May? How I can contact Public Mobile about this issue?
Hi it's been a while, chatbot as always not helpful and it also doesn't let recognize that I am logged in. Anyways Just wondering the current process for sim changes for lost sims,Wife is comings back in a week traveling in Europe landing in Vancouv...
Hi,I received a promo offer via text which I accepted due to special circumstances. The new plan was to take effect at the end of this month (May). My circumstances have now changed and I no longer wish to switch to the promo offer. How can I now dec...
How do I get my cell phone coverage when traveling in Europe
I have an account. Got a new phone that needs an eSIM. PM FAQ’s are not helpful. Everything shown is about starting a new subscription. Online tips say go into your app, go to “account” and order an eSIM. Only gives me the option to buy a physic...
I purchased us add on for my trip to us however data and text work but talk did not. Please explain
