Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 2 issues facing when i use public mobile network:1) None of the games on my phone are able to work or connect to internet while I'm using Public Mobile Network. For example: HearthStone. Everything works fine if I connect to WiFi that's not p...
I went overseas and used an eSIM for local data use on my iPhone SE. Upon returning today (February 18), I am unable to restore my Public Mobile service on my phone (514-267-7331). Please advice.
What is my account number
I got charged 2 times on my visa. The dates was Feburary 6th. Its not pending. I have already been charged. Could you ease help with this situation. I have been trying to figure out how to reach someone and its getting very frustrating.
I need a document proofing my phone number with Public Mobile? I can't find any document that shows my name and phone number - anyone else know where to look? Thanks
My phone was damaged and does not work. I am trying to cancel my plan but I can't log in to my account since its texting the old phone a verification code. How do I get my plan cancelled? The chat just keeps sending me in a loop with no resolution.
I accidentally used all my data on my plan and want to renew it a few days early. My plan renews on the 24th. How do I renew my plan early without changing my plan because I have a 50% of promo. I wanted to also know that if i did early renew my pla...
Hi .. my wife had 2 payments took out for January month it showed up on our visa n feb .. it was 31.91 took out 2 time posted on Feb 6.2026.. could we please get this resolved or we’re leaving public mobile and.. my wife been trying all day to get so...
SUSPEND MY ACCOUNT
Hey, I switched to Public Mobile last month with a $20/month plan for 24 months and 60GB of data. But the service where I live is terrible, so I'm trying to switch providers. Will I get charged for canceling my 24-month subscription?
Hi all, I'm trying to access previous billing statements (from 2023 onward) for my boyfriend's immigration application (for proof of address). On the PM platform, however, it says I can only access the past year of statements. I did not receive these...
How do I increase my international minutes?
I want to use my Rogers landline number on my cell phone instead of my current Public Mobile number. Can I do this?
My Sim card hasn't arrived for three weeks now. It says it already arrived so I don't know if the problem is on my end or if they haven't sent it. I tried sending tickets and chatting with the ca but all the responses I've been getting are useless. ...
payment system down? cant pay to renew subscription
Hello,I am contacting you to request the immediate deactivation of one of my Public Mobile phone numbers and to stop any further subscription charges.Phone numbers: xxxxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxxxxxxxxxMy wife and I permanently left Canada i...
I’m in Vancouver, it seems like Public Mobile is having issues with the signal going to SOS only mode. It seems to drop the signal at random moments. I’m on a iPhone 15, eSIM.
Hi, Are the Canada-US-MEX plans for calling and messaging from CAN to the US and MEX or can the plan use the calling and data in MEX and US to CANADA?Thanks!
If I change my plan and after a month or two I want my old plan back is this possible?
I bought additional data. It shows in the app. But I keep getting messages that my data is all used up and the additional data I purchased is not working.
MY SIM is blocked and I’m having trouble getting an agent to help. What should I do?
Got an email from Public Mobile asking to fill out a survey for a chance to win a pre-paid visa gift card. Is it legit?
Hello, I need assistance with my eSIM activation.I completed the purchase and payment for my plan (30GB 5G), and I received the confirmation email. However, I am stuck on the final activation page (“Last step – Activate your SIM”).I did not receive a...
I mistakenly deleted my public Mobile phone number as the Eversafe number to be used for two step verification. When I try to re-enter the same phone number, an error message appears saying "Login Failure" and no sms message is being sent out for ver...
I was referred and I paid for my subscription and Sim card to be shipped to me. But I have not gotten a feedback or Sim card delivered since last 6 days.Kindly assit
After a big wind storm back in December I have not been able to receive calls or voice messages or make calls from brick buildings which is my place of work. It also keeps telling me my storage space is almost full even though I have deleted numerous...
Hi there, I redeemed my neo points on 28/12/2025. However I don’t see any credit show on my visa statement. It has been happening a few times. Can you please check it for me please? Thank you
I have the $20/ MONTH plan with 1GB. I tried to log in multiple times to the 'Add-ons' section from the web and mobile, and I can see Minutes add-ons and US add-ons but no data add-ons at all!! Where are the data add-ons??
is there another way to contact provider?i have an issue with automated credit card payment and contacting service department to resolve issue
