Community

Issues accessing my wife's account

So today I reset my wifes phone which has a esim on it. But I am now not able to get into her account due to 2 factor authentication.  I cant acces her email cause the the account is locked but I need to ger her phone active to access her email. But ...

Would like to change my number back…

public mobile doesn’t seem to have any 1:1 live agents? I changed my number accidentally and would like to change my number to what it was before…anyone have any guidance on how to do this?

Did not receive QR code

I did not receive any QR code for the eSIM plan. I'm unable to download the app and used the web account for the purchase. Can anyone clarify what to do? 

Subscribed but cannot

I subscribed for eSIM and paid for setup but phone is locked by carrier eSIM and I cannot set up public mobile on new cell. I cannot get it unlocked as it was owned by someone else who sold it to me. I need to cancel the subscription now until I can ...

change subscription

I want to change my subscription to the $20. it does not show up as an option for my account. I tried to go through the AI, it put me in a loop. I'm about to change to another phone company... please help me change my subscription! 

Help!

I attempted to change my Public Mobile number and the request failed because the number was inactive.My account is active, but EverSafe verification sends the 6-digit code to a non-working number, so I am locked out of Self-Serve.I need a CSA to rese...

changing email on account

I have lost access to my yahoo account, how do I change email info with Public Mobile?

Payment cancellation?

So I am a Public mobile client and I had a subscription when I lived in Toronto, ON.I left on the sixth of December from Canada for good.But I forgot to cancel the subscription. So this morning Public mobile charged me the monthly fee. I want to know...

Pre pd visa

Why can’t I use a prepaid visa

Volte supported devices

Where do I find the link to see what devices are supported on the network for volte? I had to cancel my service before as my device didn't support it and my area didn't support 3G so I couldn't receive or make calls from my house. I have a new device...

Volte device expansion

I have a fig flip 2 pro device that supports all the 4g bands that public mobile users but I only get 3g. I am curious if the list will be expanded once the 3g sunset happens in Winnipeg. I checked the device on public mobile by imei and it says it's...

Help asap

I just switched from Lucky mobile to public mobile I tried to transfer my number but now it's not working. I can't get it to work and I needed to work right now because of my work phone number and anyone else to help me and find a way it says it's no...

My network

I would like to know if I have either a 4 or 5 G network and if it is only 3 G I would like to upgrade with Public Mobile. 

SMS on my phone is not working. Please help

I reach public mobile when i Call 611. SMS on my phone is not working

not on change plan options

There seems to be an error submitting the ticket to customer support so directed to bring my problem here. The current plan - $25/4GB plan is advertised but not available in my plan change options. I change my plan brielfy and need to go back to this...

Geeni camera won’t work

Since I’ve switched to Public Mobile, I can’t access my Geeni cameras without wifi

Add ons

I bought an add on so I have data in the United States. I restarted my phone and removed my sim card but it still won’t work.

Charged for services that did not work

Hi, I was charged for add ons twice and didn’t receive the services I’m not sure what’s going on but I need my money refunded. This shi has me tight. Paying for something that doesn’t even work. I was charged $33 and $16 and none of the services work...

eSIM

I just joined PM and received an E sim on my email but the QR is not working and it says I have to contact my carrier so I don’t know what to do. Any help pls 

New iPhone — no data, only outdated APN info everywhere

Just activated Public Mobile on a new iPhone and I have no mobile data. Calls and texts work. Data is on. Phone restarted. Airplane mode toggled. Every APN guide I can find is from 2016 / iPhone 4 era, and the settings either don’t save or revert bac...

sim card is locked out

how do i get a PUK number to unlock my sim

Points/rewards question

Hi, I’m thinking of canceling my phone and went to unsubscribe - it said if I did that I would lose my 82.95 points balance. However, when I checked my rewards under that section, it says I only have 13.07 in points. Which is the correct balance and ...

I don't have my eSim number

I subscribed yesterday. I got a message from PM " a message was sent earlier to authorize the number transfer . we have not received your response. to reinitiate the request , please to press1 " but I never received any message from PM before that. W...

Can you let me know my current cell account PIN

Transfer number from Koodo Prepaid

Hi,I heard that I can't transfer the number from Koodo Prepaid by myself, and I need to contact Public Mobile....Can you please tell me how to / where to submit details to transfer the number from Koodo Prepaid ??

TICKET FOR REFUND

my number was ported out but I was still charged for a sub renewal

Overcharged

  Hi there. I purchase a plan on Dec 28 and somehow got charge twice. Can I do request a refund?