Community

Didn't receive $10 referral credit

I signed up more than 10 days ago.  I used a friend's referral code and haven't received $10 and my friend hasn't received $1 but got the text "Cha-ching! you just added to your Refer A Friend reward....".

subscription upgrading

I had a subscription for 14$/month but I got a reward for the number of years of subscription. So, I was paying 10$/month. I would like to have a subscription with more data. I am thinking about switching to the plan with 24$/month but I would like t...

I'm new and...

I'm new and trying to pay for a phone plan. It never asked my home address and when I put in my credit card it declines it. Also the referral code I was given is now not working ?  I'm on the slow road to talking with someone and gave them my home ad...

Disabling Voicemail Notifications?

I've been with PM for about a month now. One issue I can't solve is the never ending voicemail notifications.I haven't received a voicemail yet but there is a notification within the voicemail service that I can't delete (not a voicemail, but a 'noti...

Extremely slow/no data

Yesterday around this time and today I am noticing my data is completely not usable. I have signal bars but nothing is going through. I even received a text from public saying "welcome to the USA!" and I'm nowhere near the US. Located Coquitlam, BC. ...

Double billing

hello,I have been a Public Mobile subscriber since they started and have always paid my plan by voucher which I purchase at  the convenience store.Now i have just found out that Telus,which owns PublicMobile,has somehow without my approval set up pre...

Transferring eSIM

Hi! I’m at the apple store now setting up my new phone and I’m trying to transfer my eSIM to my new phone but it tells me that I am Unable to transfer the phone number and to contact public mobile. Trying to sort this ASAP since I’m at the store nowt...

Unable to link new sim card (for new number) with subscription plan.

 My sim card is not linking with subscription plan. When I press "Link Sim" button nothing happens.  

Problems switching from Telus to Public Mobile

My friend, currently with Telus, wants to use my referral code to switch to Public Mobile. When he enters his email or phone number, it says "You already have an account with us." How can he get around this? 

New Phone and want to keep sim

I have an iPhone 14 Pro and just got a 15 pro. I took the sim from my old phone and put in the new phone but it gives me an error, I think due  to it being registered to my old phone. How do I get this switched so my sim will work on my new phone?

Traveling to another province temporarily

Hello,I'm on the $15 monthly plan with 100-min Canada-wide calling and unlimited messaging. Does this mean that I can continue using the plan when I visit a different province in Canada? Will data continue to work? It looks like I can receive phone c...

Been over two weeks and I still have not received the sim card as promised

SIM setup

I’m Trying to activate pay with a phone credit voucher  to activate my Sim card but I can only see options for a credit card which I don’t have

Forgot to get referral code

My friend referred me to Public Mobile, but I forgot to get a referral code from him when I activated. How can I still get him credits?

Not receive calls and messages

I joined Publice Moblie months ago and shifted from Fido. I just realized I cannot receive some calls and text messages from some of my family. Can you please help to solve the issue.

Never get confirmation code

I switched from Fido to Public ten days ago. Tried to log in my account and the system continues to check my eversafe ID. And never get the 6 digit code. In fact I can’t send or receive some messages. Is it because of the Esim card? Please contact me...

Phone Won't Work

I bought an esim and subscribed, my phone was working. I ported my number over from Telus and once my number was added onto my Public account, it no longer works. I've tried absolutely everything to get this to work. Which includes: resetting my netw...

Asking Add on Refund

I want to refund 3gb data add on that I purchased today.***@***

Not getting 5G after the upgrade

Hi there,I upgraded my plan to 5G on Jan 18 but I am not getting 5G since then. I thought it is all automatic.Do I need to do anything to get 5G?Thanks!  

I had to open a second account in order to get my phone number switched over

The first account was not closed and I am being billed for both accounts.  I have been trying to log into my account for 2 weeks now and it won't load on my phone.  I am using a computer atm and finally was able to load.  Please advise on how to clos...

OnePlus 7 Pro MMS help

My OnePlus 7 Pro is my favourite phone ever and still works great. I know they stopped providing updates for the operating system last year, and recently I stopped being able to send or receive MMS messages. I checked the access point info and just i...

New activaion

 Tried to set up new activation the money was taken fr my visa card but it did not allow me to go ahead with a new activation for my 39.00 plan and 5.00 esim but my money is gone fr my visa card total 50.60 

debit visa isn't accepted

I keep trying to register my new debit visa card on my account so I can pay my bills but your site keeps rejecting my card. help please 

Cancelling subscription

Received Sim card, do not wish to activate it, want to cancel everything.  Having trouble creating claim ticket.