Service

[TykTak]

Just transferred my account to Public Mobile. Installed the eSIM and is not showing my signal bar or if I’m using LTE or 5G . Any suggestions?

[TykTak]

I did thank you . I’m wondering how long they take?

[TykTak]

Mine is working but no signal on the phone . Maybe is a settings . Is a iPhone 

[Westbuck]

Created a ticket and lost connection with website ….anyone knows how/where can we see/monitor tickets?

[Westbuck]

Exactly the same for me….nothing works (no phone, txt, nothing)….

[TykTak]

Thank you very much 

[Neil11 · Accepted solution]

Submit ticket with support . Using the chat bubble bottom right of screen. 

⬇️  Click the link the here * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to send privare message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TykTak]

How do I open ticket? They keep automated responses. I really appreciate the help. 

[computergeek541]

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@TykTak wrote:

Just transferred my account to Public Mobile. Installed the eSIM and is not showing my signal bar or if I’m using LTE or 5G . Any suggestions?

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Have you tried restarting your phone?  If the service still doesn't work, please got to the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to open at ticket and get the help of a Public Mobiel customer support agent.