Number transfer issue - incorrect ESN/MEID

[Pols]

Hi,

I'm trying to port my number from Fido (SIM) to PM (eSIM) and I get the famous message of "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided". Waited for a while but no call received.

My Fido SIM is still working (calls, text, data), so not sure what to do 

[Dunkman]

Sorry, not exactly sure.  Give the number a call and it should let you know if the porting team not available. 

[Pols]

What are their working hours?

[Dunkman · Accepted solution]

@Pols 

I will private message you the Telus team porting number.  This number can only be used for porting issues.  Check your private message inbox.  Use your Fido account number instead.