[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Forget referral code when create a account
I forgot to add referral xxxxxxxxxx code when opened my account, could you please help.Thanks Tony
Somewhat misleading plan card on Public Mobile app for existing customers.
The $50 100GB 5G plan has one simple issue: It does not display the Unlimited Data at reduced speeds title within the Public Mobile app.App for existing customers:Website:-----------So the conclusion is: People may get confused about the plan if they...
No service
I still have no service since signing up last night. Ive restarted my device multiple times. And my other provider has been cancelled but I cannot make a call or text with public.
Resolved! Unable to update credit card info
Can someone from accounting call me to take my payment details?The website has been broken for days. The chatbot said to: 1. Open the Public Mobile app or log into My Account on the website.2. Visit the 'Payments' section.3. Choose 'Update Card Infor...
Resolved! Phone calls dropping off
Public mobile is part of Telus and uses Telus’s network my wife and I can’t take a phone call in the house, have to go outside and then the call still drops off. The best we can get inside or out is one bar. What can we do
Cannot log into Public Mobile App and stuck at step to resume subscription
Hi All,I just attempted to port my number from Koodo, however, I can't seem to log into the app. I tried waiting 5 mins after logging out and reinstalling the app, but to no avail. I need to complete the activation in order to get the sim card. Th...
canada usa plans
I am a current customer and want the new offer of the usa canada plan it is not offered in my account page
Plan Change Confirmation
I just want to make sure I read my plan change details correctly.I just made a request for a change on my next billing date.Going from $40/month for 15GB of 4G Data to $34/Month for 50GB of 5G DataJust want to make sure I am actually saving $6/Month ...
My account
When subscribed i had work email that is not in function nowNow i can not log in
Resolved! 3G service on new $15 4G Canada-wide plan?
Hello!Long time 3G flip-phone user here. Now that the rewards program is changing, I was thinking to move from the $20 province-wide plan to the $15 Canada-wide plan. I do see that it is 4G, though. Will I be able to use my 3G flip-phone with this pl...
Account is Locked
I try and reset my password and it accepts the password and then shows my account is locked. I waited the 3 hours, 24 hours etc and nothing. Can someone help?
Resolved! Is it safe to give out my eSIM number along with my phone number to a PM agent?
Have opened tickets before to get help with a PM agent but this is the first time the agent wanted my full name, address, phone number and eSIM number in order to identify my account. Should I be worried about giving my eSIM number out along with my ...
Issue logging in after changing password
Hi My husband has a public mobile account. Hasn't logged in in a while. Reset his password successfully but when trying to login, it keeps saying password is incorrect.
Resolved! Some thing is using my data
I've turned off all the iPhone 8 software updates that I can. Every evening at 12:17 am and again a little later in the early am, I have data usage. This also happened in the last 2 weeks while I was in the US. Is there any way to find more informati...
Re: Can't send or receive MMS attachments anymore.
I have precisely the same problem; it too started in March. It seemed to be subsequent to a promotion of free supplementary data.
Activation failed and I cannot find any help at all!!!
Activation failed without any reason, asked me to find customer support but no agent is available, tried a million times, please refund!!
Resolved! Non Existent Costomer service
To say that I am disappointed with Public Mobile would certainly be an understatement. However, to be fair, their coverage area, plans, and pricing are unmatched in the Canadian sector What disappoints me is their so-called customer service. Yes, I d...
Where is my bonus 30GB data add-on ?
Hello,I have been with PM for many years with 1G data plan. In about March PublicMobile sent me a message I was loyal client and I was awarded 30GB data for 175 days.I think 30GB is big enough so I changed my play to a 250MB plan. But after change th...
Why is my daughter's phone asking for a PUK code? What is this?
Why is my daughter's phone asking for a PUK code?
Texts
I helped someone transfer their phone to Public Mobile. When I receive texts it shows as a temporary number they were given before their permanent number was assigned. How do I fix this?
Issue transferring number from bell
I recently transferred my number from bell but cannot use text but I can call from the correct number, how can I use text? I made sure it was the correct subscription and I can use data but not sms messaging
Incoming calls go straight to voicemail if iPhone's WIFI is on.
Incoming calls go straight to voicemail if iPhone's WIFI is on. If I turn WIFI off it works fine and I can receive calls.Iphone 13 PRO MAX.I tried to restart the phone. I tried to remove eSIM and added it back. I tried switched to different data mode...
Resolved! Breach of Contract w/r/t Billing
Hello,When signing up for my account I was assured that my bill would be discounted $1 for every year I was subscribed and $1 for every referral I made. It seems that PM is no longer honoring this. Please re-add this discount to my account.
Resolved! Porting number issues
I am porting a number from telus. I mistakenly choose Roger's as the company where I was porting my number from and also didn't had the corporate account details, which I do have with me now. How can I edit my subscription windows, as it doesn't let...
Resolved! Issues transferring number from Lüm
I am having trouble porting my number over from Lüm mobile. I initiated the transfer yesterday & got a text message from them confirmed the transfer - I responded immediately and thought that was it. Ever since I haven’t been receiving SMS messages o...
Dropped calls, bad reception, can’t text
Dropped calls, bad reception, can’t text. Contacted agent via chat and advised to create online ticket but website won’t allow it
$21 plan advertised but not available
The Public Mobile web site is currently advertising a plan with 3GB data at $21/month. However, when I log in to my account and try to change my subscription this option is not offered. What gives? There is no indication on the web site that this is ...
Text
Can't text
Number transfer help
Co-worker is all messed Up trying to move from Freedom.Number needs to be ported from what I read. Please lend a handThanks
