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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Call / Message history or bill

Hi i need the call history/msg history or invoice for 2022 Sep1 to oct31, it's urgent

Free Sim Card

Is anyone knows how to get a free sim card. i received a sms thatvyou can get a frre sim card till march 31 but when i checked it you still need to pay for it.

Resolved! Charged twice for US roaming and other related issues

Hi there, I purchased the US Roaming bundle ($33.90) before leaving for the US. It expired on Saturday (March 11), while still in the US. On Sunday (March 12), I tried to purchase the same US roaming bundle, but for some reason it wasn't working. Not...

Resolved! Changed self serve password now no data

Hi all - I was rooting around my self serve account yesterday just to verify my plan and payment method. As part of an account cleanup I thought it would be a good idea to change up my password. After changing the self serve password (from a laptop) ...

Resolved! How do I activate a new sim for an existing account?

How do I activate a new sim for an existing account?

Resolved! Who can I contact for a wrong billing?

The latest charge to my account today seems wrong. Who can I contact to investigate?

Data issues

My data is not working today and I haven't received any notifications that I am over my limit so is there an outage on just the data today

Resolved! Mod please help

I added a gb of data with the help of a mod less than 24 hours before that gb of data was used up. I did no streaming and cannot for the life of me figure out how a gig of data was used that fast but for some reason I can't sign into the public mobi...

How to top up my phone on line...when I have never done this

Resolved! Charged twice

Hi,I was charged twice in May 2022. One time on the first and a second time on the thirtieth.I didn't change plan.

Resolved! Email

I don't know what I punched in for an email address but I don't think it was valid and cannot sign in

US Roaming

Hi, my husband drives transport and is now crossing the border from Canada to US quite regularly. When I shopped the add-ons, the best deal I could see was the $30 for 15-day plan. That seems really expensive to me; especially when he doesn't go over...

Mobile data stopped working

Everything was working fine yesterday. But today morning when I left my house, and the mobile data was turned on, it didn't show those 2 lines with the H symbol that gets shown beside the signal bar at the top right. And basically there was no intern...

Resolved! Data not working

The Account Status page shows:> Plans usage> Data usage: 0GB left> Add on usage:> 1GB Add-on: 1.16GB left> 2GB one-time bonus: 1.33GB leftYet my phone does not work with anything that uses data. The browser won't even bring up google.com...

Am I Blacklisted? How to get back the ability to send a text

We just attended a trade fair and in the last 2 days I sent about 500 text messages to prospective customers. As it turns out, most of them are not getting my text messages. I am not even able to text to my personal number anymore.Is there a way to f...

Resolved! Problem when I wanted to use YouTube with my Data plan

I had a problem still 1 week ago when I try to use the YouTube app with my data plan, It doesn’t work, and It works with my wifi, but not with my public mobile data plan.@Melodys

Resolved! SIM not working

SIM card works in my old phone (iphone SE) but does not work in new iPhone (13 mini). Tried restarting, cleaning/reinserting. When I check network and carrier settings they say “not available”. Seems like the phone doesn’t even register having SIM in...

Unable to make or receive calls

Can not make calls

Resolved! cancelled number

I have a public mobile account and i forgot to top up the account more that 90 days and just wondering if i can re activate with the same number

Resolved! Possible to recoup old phone number?

I let my account lapse by more than 90days. I just ordered a new SIM card and need to activate it and start a new plan, but I’m wondering if there’s any way for my husband and I to find out if our old public mobile phone numbers are still available?

Resolved! reactivate an account

Hi, I am posting this request on behalf of my Aunt. Her plan seems to be deactivated so she can't call or texting. She was away on vacation for a month and her auto-payment was setup with her credit card. Adding to the current issue, she just got ...

Resolved! Transferring an existing phone number

Hi, I have just ordered a SIM card. When it arrives, I'll want to keep my existing phone number. My service at the moment is with a corporate account and through Bell. I'm retiring at the end of the month. I'm wondering if that complicates the transf...

when will public mobile be going to the 5G network under Telus? Curious to know...

No Service

All of a sudden I get messages saying that there is no service.

Resolved! Need older payment invoices (2020, 2021) -- not available/accessible through payments history.

I need copies of all invoices from 2020 and 2021. They are not available through the payments history interface. How do I get them? Thanks!

Concern: Incoming calls go instantly to voice mail without ringing.

Our previous caller messaged us for confirmation and we responded yes that day, during set up process. Paid and activated SIM cards on iPhone 14s for both my wife and self 11 of March 2023.

Resolved! Duplicate charge for roaming package purchase

On February 14, 2023, I was charged twice for a roaming package I had purchased. Please credit my account for $33.60, the amount I was double billed for.

call failed

Unable to receive and make a call since yesterday- error message "called failed". Can you please help? Thanks.

Resolved! Texting

Recently set up new phone. I am able to text out but people are not receiving them nor am I receiving their. Works with some contacts but not others. Any suggestions?

Resolved! USA Add Ons - 4G Coverage?

Hello Community: Last year I went to the USA with an add on based on my 3G plan, and coverage was very poor. Public Mobile does advise that 3G is becoming unsupported in the USA, so this is fair.What I want to check with the community is that if I up...

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