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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12050 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 22985 Views
  • 183 replies
  • 25 Bravos

Text msg

Text msg are received in French, I'd like to receive in English. Please.Wayne

woz by • Great Neighbour / Super Voisin
  • 231 Views
  • 5 replies
  • 0 Bravos

Email reset

I forget my email id of my account and now I want to reset it

Sunny123 by • Great Neighbour / Super Voisin
  • 308 Views
  • 5 replies
  • 0 Bravos

my account

I can't log into my account my email needs to be changed because it has been hacked and no longer works

Shutdown an account

So I have an old account that could not be accessed by me nor a customer support agent because inputting the correct password was locking me out of the account and I had 2FA enabled. My service wasn't working, and public mobile's email reset function...

aw_mobile by • Good Citizen / Bon Citoyen
  • 1732 Views
  • 66 replies
  • 1 Bravos

Resolved! Add On purchases - Data

I need data during a vacation. Normally I do not need data. When I purchase the $15 for 1GB data Add On,  is that a one time purchase for the billing cycle period, or is it a recurring charge, which would mean I would need to cancel it in the next mo...

CGR563 by • Great Neighbour / Super Voisin
  • 455 Views
  • 7 replies
  • 0 Bravos

Refund needed

Hi! I went to Michigan and did ask to ad ons for 15$ for roaming and call, I taught it was data. Then nothing works. I then added on a 20$ for data and call and text. This was done this past Friday- Saturday. Then again, my text did not work and got ...

DesangesD by • Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 0 Bravos

Roaming

Today I tried to purchase the 10days for $10 roaming plan offered to me by Public while we're travelling in the usa.  Does work don't bother trying it,  something to do with usa carriers and  3G and 5G  Poor excuse I'd say, everyone knew this was com...

LouAnne2 by • Good Citizen / Bon Citoyen
  • 758 Views
  • 13 replies
  • 0 Bravos

Resolved! Points system w/ plan change?

If I switch my plan (from 3G to 4G), do I have to use PM's new point rewards system or am I able to stay on my current point system (3$ loyalty, 2$ autopay, etc). Thanks for any help. 

serz by • Great Neighbour / Super Voisin
  • 576 Views
  • 6 replies
  • 0 Bravos

New phone

hi, I would like to know what I suppose to do if my phone is not working properly and I would like to replace it, but I still want to keep my SIM card and plan, pls, answer ASAP, thanks

Viktoria by • Great Neighbour / Super Voisin
  • 166 Views
  • 4 replies
  • 0 Bravos

Password rest Cant access my account

I have changed my password and i still cant access my account It then says verification needed I put the numbers in again and till need verification i have been trying to see my balance for 2 weeks I need to purchase an add on I am in the States and ...

Kathy56 by • Great Neighbour / Super Voisin
  • 195 Views
  • 3 replies
  • 0 Bravos

Waze app. for directions

I do not get voice activation when I use the app. Sometimes it works and sometimes it doesn't.I get voice when at home on wifi.I have 3G on my Public network, is this the problem,?I have gone through many tutorials AND IT STILL DOES NOT WORK.i WOULD ...

adele4 by • Great Neighbour / Super Voisin
  • 358 Views
  • 6 replies
  • 0 Bravos

Reset password

Hello,  I cannot call or receive calls, and I cannot access my account, although nothing has changed. I tried to reset my password, but I am unable to. It tells me "There was an error resetting your password. Please try again later." Please help 

simonhor1 by • Good Citizen / Bon Citoyen
  • 523 Views
  • 9 replies
  • 0 Bravos

Get Support

Hi all, It's the first time I am trying to get in touch with Public Mobile support and it seems like a not easy task..The issue I am having is that I suppose to have 2 promotional GB of mobile data in my account but recently it seems like they disapp...

Anton_C by • Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 0 Bravos

Resolved! Gave information about my plan to a stranger over the phone

Hi everyone, I let my guards down and answered a call from someone presenting themselves as “Telus Mobility”. I told them the cell provider I am with, the device I use and how much I pay a month. Once I answered the three questions, the hung up on me...

Lilfoo by • Great Neighbour / Super Voisin
  • 398 Views
  • 5 replies
  • 0 Bravos

Data Add On

Hi all, I purchased a 1GB add on since my plan had used all of it's data. Didn't end up using this data, so it rolled over. I now have capped out my data again this month but my additional data add on won't allow me to use this data now (says 0% used...

radriaans by • Good Citizen / Bon Citoyen
  • 155 Views
  • 4 replies
  • 0 Bravos

Resolved! Internet

Does anyone know if public mobile has internet or a internet package? 

Resolved! Account balances

I joined PM on August 25,and they took 2 payments from my credit card, and my account says it is 0 .Why is that?

27atFranko by • Good Citizen / Bon Citoyen
  • 345 Views
  • 10 replies
  • 0 Bravos

Resolved! Friend referral

I am trying to use my friend friend referral code but when I am ordering the sim there is no place for me to put it there. Like there is no spot that says friend referral. It goes straight to payment. Please help me out for this. 

Rupinder1 by • Great Neighbour / Super Voisin
  • 392 Views
  • 7 replies
  • 1 Bravos

Resolved! cannot reset password after referenced account was canceled

The account I used for second phone referral was canceled.Now i cannot log into second phone at all... If I cant get in today, might as well move to other provider before I move 4 people to get referral bonuses.

gbreker by • Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 0 Bravos

Resolved! Wrong email address

I need help, when I registered I think I put the wrong email address, now I can't change my plan!! Please help me!!

Resolved! Help! Sorry, we didn’t find what you were looking for.

My wife is in the US and I bought the 10 day $20 roaming package which worked well. It expired yesterday and I bought another 10 day package but it did not apply. I can see the $20 sitting in the account but every time I try to go to the add on page ...

gillph by • Good Citizen / Bon Citoyen
  • 931 Views
  • 19 replies
  • 0 Bravos

Resolved! Access Account

I have been trying to access my public mobile account to check some things out but when I try to sign in the page is blank and says forbidden in the upper left hand corner.

Nikkirenn by • Good Citizen / Bon Citoyen
  • 835 Views
  • 17 replies
  • 1 Bravos

Upgraded to new plan -- still showing no data available

Quick summary: my daughters can't get internet access in their student apartment until the 11th so I suggested they upgrade their plan to get some extra data in the interim.  They both chose "immediate" to upgrade their plan and while one of them has...

wprager by • Good Citizen / Bon Citoyen
  • 537 Views
  • 11 replies
  • 2 Bravos
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