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II followed their cryptic approach to trying to resolve a billing issue (through service agent). It isn't live, so it is uncertain when they will respond, and, yet, if the customer doesn't respond with 24 hours to a message from one of the mystery ag...

On March 21, I needed brief voice minutes for one day due to an unscheduled stop in the USA. Due to ambiguous nomenclature, I chose the 1000 u.s. minutes option, which didn’t seem to work. Then I chose voice/text add on, which provided the service I ...