Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I had my Public Mobile take the money out of my bank account on Saturday Sept 3rd and got a text today saying they didn't receive payment. Im not paying twice, what is going on?Is it simply because of the holiday Monday? Can someone reserve this ...
HI, So I am leaving for the Staes today. I have done the add-on, I purchase 1Gig data and unlimited texting. But when it says unlimited does that mean I can text my other Canadian friends in the USA like regular texting or do I need to be on WIFI onl...
Public mobile won't let me save the sim card
Hi everyone,I am not using my Data from my PUBLIC sim card anymore. However, it still shows used up. The robot is not being helpful. Please help.Thankyou in advance. Bell phone data usagePhone data usage PublicPublic summary
This new system is asking for me to verify my account but the issue is that the email that is with my account doesn't work anymore how can I change the email cause I need to top up my account
I got a special promotion message, if I refer my friend before Sep 2, both my friend and me can get $5 bonus reward for 5 months. My friend activated before Sep 2, she only get $10 and there is also $1 each month show in my account. Is it something w...
Is us roaming only supported on TMobile 3 G network?
i have pay already with Auto pay through my Visa Debt Card now it say Your account has been suspended help me.
How can this be when the funding has been through a credit card and never defaulted? Outsourcing all customer service to customers is an interesting model, but not very satisfactory for customers!
I lost access to my Public mobile account and need to add data for my job. I already posted and tried to contact a PM service agent with no avail. Which provider should I choose if PM won't assist me?! Getting ridiculous.....
The last two billing cycles I've went in and change my plan to the 4g 4 gigs from the 3g 5 gig I confirmed I wanted to change it and it said that my plan would change the next billing cycle, I figured one time might have been a glitch, but two times,...
Could someone please be so kind as to tell me what this is?Thanks
Hey guys, Just signed up with PM. Just wondering, I'm in Ontario, as per ad-ons I'm looking to make calls to Sri Lanka specifically. Wondering which long distance ad-on covers calls to Sri Lanka. Is it "300 International Long Distance Minutes " ?
Need help to confirm if my number is ported out of public mobile. Freedom mobile cannot complete the transfer request.
Hello my last phone was damaged, i have since bought a new one i am having a hard time activating as i dont want to start a whole new number or account. can someone from customer service
I believe I have installed my sim card into my Galaxy s22 correctly but it shows greyed out under Mobile Networks. Under APN it shows as Mobile Internet sp.mb.com and Tethered Mobile isp.mb.com. When I scan for networks I get Telus, Bell, Freedom and...
Hello, I received a message from Public customer service saying I have used 100% of my Data but looking at my account I see I have 2.39 GB left (a little less than 50%). It's as if I have run out of data (can't make calls, texts, use the internet wit...
Hello, I've googled this, and the forums say that I should be able to customize the last 4 digits, but I don't have the option. I've gone to the account page to change numbers, and there's only randomized numbers. On that note, is it possible to requ...
Joined PM today but forgot to enter the promo code 12MONTH2GB. Can anyone help me add this to my account so i get the promotion?
I want to pause my plan cause I am travelling for a few months. I am using auto payment now.When I am starting to travel do I just unable Pre-Authorized Payments option on the website?Once I come back how do I reactive my account?Thanks for help
When I go to edit profile and change my SIM card number and press save changes It just erases what I wrote and turns it into zeros. I've tried this on 2 different phones now , please help.
Hi, I need help porting my old phone number from Petro Canada to PM. How do I create a ticket?
When did public mobile change it's mid-range plan offers? I thought I had seen more options when they first introduced the $55/20gb student plan but it seems that now there are only low or high data plan offers other than the student plan? "3G" plans...
How to override email identity because they spelt my email wrong on the login
I was trying to change my plan for a couple of weeks now and had money in the account but it wouldnt let me change my plan!!!! My renewal came out this morning and now it will let me change it but its asking me to pay for the whole month again. Can s...
I accidentally topped up my account with $140 instead of $70 to pay for my plan. I was jnitially going to request a reimbursement, however I decided to leave it in my account for the next pay cycle. I was going to skip the month of August as I was tr...
change passwrd log in not working cannot change payment method
I stopped paying the data for my phone for 4 months approximately and now that I’m trying to pay it, it says “no service” and the phone number seems to be blocked
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