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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

failed to subscription

HelloIn the middle of processing my subscription, my payment information caused a error.Can you check the this issue? Thank you

US roaming - text & talk paid but did not work. How to get a credit or refund.

I paid US roaming - talk & text in June 22d but did not work. How do I get a credit for it or a refund? Trying to get hold of a customer support agent is driving me nuts. I'm going in circles since June 23rd & can't find support.

Sim card

Did not receive my SIM card and I cannot open a ticket. I keep getting an error message

Request bill with HST

Who do I request a copy of my June bill with HST

ESim

How do I remove a line on my cell. I set up two numbers by mistake

Lost account

Both my email and password say invalid. I need to get hold of an agent to discuss payment

US Roaming Add-Ons

@CS_Agent, what are my US Roaming Add-Ons options?

Resolved! Transferring number from virgin to public mobile

How do I transfer my number from virgin to public mobile?

Resolved! Data throttled from 4G to 3G sometimes?

I have a 3G data plan. I do realize that it's throttled down from 4G but have noticed that the data speed on my phone sometimes shows 3G and other time LTE. Does this explain why my data speed seems to very.NOTE: Thanks to all for advice --- will set...

No service

Who do i contact to get my monthly payment continued? It stopped coming out of my bank account this month and my phone is not working - no service

Switch from sim card to e-sim while keeping same cell #

The above is probably going to require the expertise of a magician. However, that's what I'm trying to do. The reason for such is as follows:I've enrolled in summer school in the U.S. I can tell already that my interests, while here, will best be se...

Resolved! Service not working after transfer

Hi @CS_AgentMy public mobile SMS service is not able to send or receive messages since my transfer from Freedom Mobile. I still have access to Freedom SMS but I think I need you to reinitialize the transfer.

Change Email Associated With Account

Hi Guys,I currently use my work email for my account but I will be leaving my job on Friday and need to change the email ASAP so I can access my account. How can I do this?

Resolved! Talk and text

Ok next silly question - if I don't have data do I need to be in wifi to make / receive calls and texts if I have unlimited talk and text data plan? Thanks in advance

Phone stolen/New SIM/New phone transfer phone #

My phone has been stolen. I have a new phone and a new SIM card, how do I have my phone # transferred to both the new phone and SIM?Thanks in advance!

Community Posts all listed as UNREAD

All my Community posts are listed as UNREAD now, no matter if I have opened them or not. Has anyone found a setting to turn this on or off anywhere?And before you tell me to do this, I have already asked CSA about it; hopefully they added it to a 'to...

Public mobile down?

Can't connect calls/ can't make outgoing callsData/text not working Appears others in the GTA are having the same issues Any official update from Public mobile ?

Can't receive or call out but other services work.

Call features not working but can use other service's

Number transfer

My number is not transfered from Fido.I got messages that there is an error and someone will call me, but nothing for 2 days. What should I do?

messages

I have a motog4 phone and voice messages are not showing up. I receive text messages from public mobile but not voice messages. Is there something that needs to be re-set ?

Changing credit card info

I am trying to change my credit card information, to a different card, and there is no place that I can do this. Evry time I'm told to go to payments there is nothing to click on. There is an area where it shows my old credit card but there isn't any...

Not charged?

Posting for a friend who can’t log in. Everything she tries to log in it says incorrect password even when she tries to reset it, plus she hasn’t been charged for 2 months how can we contact someone to help with this issue?

Sim card

Can I use the sim card I already have

Accessing my account

My husband's account is now in my name; I get in with the eversafe ID but can't see any way to get into the account

Resolved! Can I remove my payment method / ie delete my credit card and leave that field blank

Pm is sending a new sim but wants to keep the account active and then give us a credit for the time we had no service but I’m going to use speakout in the meanwhile and don’t want to go through another billing cycle with PM if we aren’t using them. T...

Can't sing in to my account

I've been outside Canada for the last two months, so I disabled auto-pay on my account. Today I decided to enable it back as I'll be returning in a couple of days. The problem is that I don't have coverage here and can't get the OTP through SMS to si...

Doesn't open My account on app

When I sign in into app it says checking sessions and after few seconds it shows error code:-9 something and i'm not able to see Available balance or not able to do plan add ons.

Emergency calls after sim card inserted in blacklisted phone

SOLVED - had to reset the network settings and its fixed I have just purhcased an open box Google Pixel 7 from Best Buy and after setting up the phone I got a SIM 1 not allowed error. After reading about solutions I checked the phones IMEI and its ...

Need new esim as my phone accidentally deleted after removing old physical sim

@CS_Agent my phone deleted my e sim after getting everything activated being able to call out and send a couple test text messages to family members , it said it needed a restart after removal of old sim card. (Old bell card) I just need a new esim a...

Ever safe ID mobile number is WRONG

My eversafe ID mobile number is my old one I lost. I cannot get access to it. It keeps trying to send a code to it but I cannot access this.I clicked resend code hoping the option for email would come up - but it just tries to send the code to the mo...