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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer a Number in from Telus to my Public Mobile account and not lose the number I have with PM

Hello,I currently have a prepaid account with Telus where I would like to transfer that number on to my Public Mobile account. The number I have with Public Mobile, I would like to keep it as well, I can either transfer it out to another provider or...

Message customer service

How fast does the customer service reply to a sent message? It is so hard to solve an issue without being able to talk to a real person.

Incoming call is not working

I just changed from Fido to public No one can call me since after I changed. There is no number to reach out customer service. What should I do?

Hi some time ago I changed my email address now i cant log on to my account

Hi some time ago I changed my email address now i cant log on to my account and ask for an email code I never receive it even clicking re send multiple times if i use my phone # it logs me into my old email account that is not active ther should be s...

Bell has phone locked and wont unlock it

Just switched from bell to public with the phone i own. Have been on the phone twice with them and they keep saying its already unlocked... has this happened to anyone else? When I go to settings it still says "Sim carrier locked"Pretty disappointing...

can i get a refund

i joined on dec 01 and left 4 hours ago. i already paid. can i get a refund?

New Sim, old phone

Hi! I have a spare sim. I'd like to use it in my phone as the one I currently have is super old and I think it's causing me to not be able to download at 5g speeds. Do I need to register the SIM or is just updating it in my profile and inserting it...

Why cant I login to my network

When I turn off my wifi and my data turns on, it prompts me to sign in or else the data wont work, but every time I try to login it fails to load.

Free 2GB data this year!

Do we get free 2GB data and 500 mins of calling international this year also?

How do I submit a ticket

How do I submit a ticket?

Wifi calling

I referred pubic mobile to my friends. Some of them asked about wi-fi calling, and they believe wifi calling feature is very important. Unfortunately, public mobile doesn't support wifi calling at the moment. Is anyone know if PM has a schedule to ad...

Resolved! Change new subscription plan and start immediately

I'd like to start my new subscription plan immediately, does anyone know how to make that change?

New SIM card activated but cellular data is not working

I just activated my new physical sim card. I can make phone calls but cannot send whatsapp messages and waited more than 5 hours for an email to send when I was away from my home Internet. The so called 5G cellular data network is not working. It is ...

Resolved! Network connection new esim

I recently downloaded a 2nd eSIM so I could use both and the be t day I wasn't connected to the Network. My account is up to date, I've changed the APN to the right settings and rebooted my phone. I can't figure this out.

Resolved! How do I cancel my account.

I am having an awful time to cancel my account. I logged into my account, I am trying to get to a payment tab, however I am unable to find it! This has been so frustrating! It used to be easy to make changes, now I seem to be going around in circles....

Resolved! Cancel services

I haven’t received a sim, I jeep getting charged monthly. Everytime I sign in to my account it takes me to the continue activation and then it asks me for payment information again. mom getting really frustrated and I just want a refund and to cancel...

Resolved! Overcharged

You took the payment from my credit card two times , I would like for you to refund me one of the payment back.

New sim card activated but can't connect to network

I just activated my new physical sim card. But it is not working. I know it'll take time to port the number but I can't even connect to the mobile network. My phone is a Samsung s9, already unlocked and on hspa network.

Resolved! Add-on refund

I didn’t notice that expiries were added to the add-ons. (It used to be that the add-ons carried forward until they were used up.) I added too much data before I realized the change. How do I refer er a refund for an addon in order to add a different...

Have a phone number how do I continue to set up having difficulty

need help with setting up phone

Resolved! My phone number is still not properly transfered HELP PLEASE!!, URGENT

Recently I've ported my number from Rogers, and it has been a few weeks but my phone number is still not properly transfered. I can't get text messages and constantly can't people's call, tried to create a ticket but I keeps getting error. Can someon...

Resolved! do I need a new SIM?

I have an account with public. It is 3G. I just upgraded my phone and changed my subscription to 5G. Do I need a new SIM for my new phone or can I just put my old SIM in my new phone? The customer service ticket page isn't working.

Resolved! Can't activate SIM or issue customer ticket

Can't activiate the Esim I just bought, and can't even get a customer ticket rn. Last provider was Koodo and they ended my service, but I still have my phone number

Resolved! Should I join Rewards as an old (>5 year) user?

I'm mostly interested in lowering the price of my plan. I have a $5 reduction from loyalty, $2 from autopay and $1 from refer a friend. The website says I will lose all of these when I switch over to Public Points Rewards program, but I will get poin...

Resolved! Text from PM related to complaints

Hey y'llGot this text from PM, a while back today, also thought of asking you guys about it Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more...

SIM card not received

I had ordered SIM card on Nov, and now it’s already over 10 days and I tried to look for help there’s no way to contact agents or anyone, keep telling me need to submit a ticket but in the ticket I need to provide order number, but I didn’t receive a...

Resolved! Leaving Canada to Pakistan

I’m leaving Canada tomorrow. Will I be able to get calls and texts in Pakistan? I have international calls and text but I’m not sure if that covers it.

Resolved! I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two weeks.

I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two weeks. How can I return this SIM card and get my money back?

Resolved! email.address

need help to update my email.address

lost sim card

Over two weeks and i never recieved it I already paid for it Help! (lost Sim Card)

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