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My phone is stuck on verifying in imessage

ZiggyNeat
Great Neighbour / Super Voisin

I recently changed from lucky to public and ported my number over. In my iPhone general settings then iMessage my number is stuck on verifying. I figured it was a porting issue so in the public app I changed my number to a new one, but the issue is still occurring. Super frustrating. Any tips?

1 REPLY 1

softech
Oracle
Oracle

@ZiggyNeat 

PM is having problem provisioning text capability for new activations.  And since you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
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