trying to activate a new sim card and my app is stuck

[kellypwr]

Hi there,  I am trying to active a new sim card and my app is stuck on the last step and the message says "something didn't go right while activating your subscription. Click below to contact customer support agent" When I click to get support the page asks me to log in again then the screen on my phone is white with a done option.. Can anyone please help

[MichaelHunter]

Join the club. The app does not let you past the warning screen about the eSIM being a one time install. I have been after “customer service” for 2 weeks to fix this. So good luck. I’m ready to switch to Freedom - similar prices better support

[kellypwr]

Thank You..I received a message saying no agents available at the moment. I will try later

[hTideGnow]

hi @kellypwr you are activating a new sim card on a new account??

Activation not completed, you need support agent to help , also, ask them to fix  the sms problem that most new activations have problem

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437