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My current phone number is linked to a different eversafe account. I ported this phone number to this account from a Bell account. I cant receive texts from eversafe to this account with the phone number only the email address. I would like to notify...

I found out I can not transfer my phone number to the new activation so want to cancel it.I have not received the sim nor completed the activation.My credit card has been billed but it is pending.