Cancelling a subscription before complete activation.

[JJfour]

I found out I can not transfer my phone number to the new activation so want to cancel it.

I have not received the sim nor completed the activation.

My credit card has been billed but it is pending.

[Dunkman]

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@JJfour wrote:

I read that I could port my number, then found out after starting the process of a subscription that because it was a Public Mobile account with the number that it could not be ported.

I read that some providers where a problem porting but never Public Mobile to Public Mobile.

The only way is to port to another provider then port back to Public Mobile.

I dont know why that process but it will be way to problematic that way.

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Most mobile companies won't let your port one number to another from the same company.  

See what the Customer service agent says....

[JJfour]

Yes thats correct but now the cost is more than the new subscription is going to work out to.

Information on porting was very limited when I started the subscription process.

[hairbag1]

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@JJfour wrote:

I read that I could port my number, then found out after starting the process of a subscription that because it was a Public Mobile account with the number that it could not be ported.

I read that some providers where a problem porting but never Public Mobile to Public Mobile.

The only way is to port to another provider then port back to Public Mobile.

I dont know why that process but it will be way to problematic that way.

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What are you trying to accomplish ? You can select a new plan from any of the currently available to you plans. If you want one of the "new activations only" plans..well.. then you need a new sim to start a new account with a different email address and you'd select a new cell number too.

[JJfour]

I read that I could port my number, then found out after starting the process of a subscription that because it was a Public Mobile account with the number that it could not be ported.

I read that some providers where a problem porting but never Public Mobile to Public Mobile.

The only way is to port to another provider then port back to Public Mobile.

I dont know why that process but it will be way to problematic that way.

[Dunkman · Accepted solution]

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@JJfour wrote:

Yes apparantly because it is from a public mobile account.

I was informed the only way was to transfer to another provider then transfer back to the new public mobile account

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@JJfour 

Why do you want to transfer from PM account to PM account?  Do you want a plan that is only available for new activations? 

You can still accomplish that, but it involves transferring your PM account to another service provider.  Then you can activate a new PM account and port your old number back to PM.  

[hairbag1]

@JJfour 

you can just upgrade your current PM plan to any available plan. You need a new sim if you want to start a fresh new PM account...and ...as you found out...you can't just transfer that number direct to new account.

[JJfour]

Yes apparantly because it is from a public mobile account.

I was informed the only way was to transfer to another provider then transfer back to the new public mobile account

[Dunkman]

@JJfour 

Is your phone number incompatible with a switch to Public mobile? 

You can check this website:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

In general, since PM is prepaid, there is no refunds.  You can try to contact customer service agent to see their response. Submit a ticket via the chatbot or via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[HALIMACS]

@JJfour 

You’re 100% certain you cannot transfer the number here?