I had to open a second account in order to get my phone number switched over

[NikkileeMc]

The first account was not closed and I am being billed for both accounts.  I have been trying to log into my account for 2 weeks now and it won't load on my phone.  I am using a computer atm and finally was able to load.  Please advise on how to close my first account and transfer the overbilling to my second account.

[BKNS27]

@NikkileeMc 

Sorry, you can’t porting your number from one account to another account within the same carrier. 
You will need the assistance of a CS_Agent to help you.

[softech]

@NikkileeMc 

you are trying to transfer number to your second account  from another provider ?

PM usually does not transfer funds across accounts

[NikkileeMc]

opening the second account was the only way to transfer my own number.  The agent was supposed to cancel the first account but obviously did not.  

[softech]

@NikkileeMc 

you should not need to open your second account.  

In fact, you need to have support agent to cancel your second account and make the first account working again. Please engage support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there