Transfer my number over from other service provider

[Uttyper]

Failed to transfer my number over from rogers. What to do now?

[softech]

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@Uttyper wrote:

By mistake they cancelled my service with public mobile as well and i got no phone now.   That person also hang ip on me.   When i call back again, another person took the call and said nothing they can do.

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@Uttyper 

sound like it is more complicated than just porting.  Please open ticket with PM support agent instead:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Uttyper]

They cancelled my service by mistake and now i got no phone.  Public mobile kept transferring me back to customer service which they said they couldn’t do anything

[Uttyper]

By mistake they cancelled my service with public mobile as well and i got no phone now.   That person also hang ip on me.   When i call back again, another person took the call and said nothing they can do.

[Uttyper]

Thanks!

[Uttyper]

Did not reply within that 90 minutes period

[Phil_Adelphus]

@Uttyper   I'll private message you a number to call, it's for porting issues only.  Check your community inbox in a few minutes, envelope icon top right of the page or tap your avatar for Messages.

[Uttyper]

Missed the first message 90 minutes reply period.  Now public mobile assigned me a new number where as i still need my old nimber .

[abtest]

@Uttyper- Did you leave your Rogers SIM in your phone?  Did you get the confirmation text from Rogers?  If so, did you reply YES?