When you say continue to "work with" the the CS agent, I have been doing so. However, I am doing all the work, and the CS agent just tells me things that never happen. I appreciate that you are a customer and cannot help any further, but it begs the question, why are customers touted as the go-to people to help when they cannot help. Why is the company I am contracted with unable to meet their obligations.
I signed on as a customer of a mobile phone service and am paying monthly fee in exchange for use of Public Mobile's phone network. I did not sign up to partake in a chat room dedicated to solving problems Public Mobile has caused, nor to win badges or become an imaginary citizen or mayor. Delegating customer service to well meaning volunteer customers for a dollar discount off their bill is inappropriate, and an appalling business model.
